Dynatrace is robust , tough competitor for other APM tools.
What do you like best about the product?
Best thing is Davis AI, Davis automatically detects customer-facing issues,its smart scape , using oneagents and activegates make its best out of others.
What do you dislike about the product?
Initially to use dynatrace may seem difficult as it is vast and we have multiple options and configurations to handle.
What problems is the product solving and how is that benefiting you?
Dynatrace really helps by giving me a clear view of everything happening in my IT environment, from applications to infrastructure. Its AI-driven insights and automatic discovery of system components make it easy to spot and fix issues quickly before they affect users. This means I can proactively manage performance, optimize speed, and ensure a smoother experience for everyone. The detailed metrics and diagnostics also make troubleshooting much faster and more efficient, which ultimately helps keep things running smoothly and reliably.
Fully automated solution, so it's easy to use when it comes to deployment but the solution could extend the visibility to cover more infrastructure monitoring capabilities
What is our primary use case?
Dynatrace is doing it very well. It offers the customer a holistic view of the application or website, starting from the front-end services to the back-end services. Mainly, they are focusing more on application performance.
For sure, they have it for server monitoring and network performance monitoring, but mainly they are focusing on application and AI capabilities when it comes to application performance monitoring.
They are very good when it comes to APM.
What is most valuable?
It has AI capabilities for anomaly detection. Also, they are a fully automated solution, so it's easy to use when it comes to deployment. In general, they have root cause analysis, monitoring the components, and monitoring the application. They use information to connect the issues, detecting problems, and finding LiveOps analysis.
What needs improvement?
It would be good to extend the visibility to cover more infrastructure monitoring capabilities and more network performance capabilities.
For how long have I used the solution?
I have been using it for five years.
What do I think about the stability of the solution?
It is a stable product.
Moreover, there is a support team. Honestly, they are doing very good when it comes to communications and documentation, so you can easily troubleshoot and diagnose issues.
You can also easily reach out to their support team. For the components themselves, it's quite stable. There aren't many parts when it comes to Dynatrace components or the platform itself. So, it's the best solution.
What do I think about the scalability of the solution?
I would rate the scalability an eight out of ten because it is an agentless solution. It is scalable; you can deploy the agent wherever you want.
We have Enterprise businesses as our clients. It can be offered to small businesses, but it would be pretty expensive. Technically, there is no problem with that. But, it's all about the cost or the price.
How are customer service and support?
We can reach out to them directly through chat services within the platform itself, or we can contact their partners globally. Dynatrace would be able to help you directly, and also let you contact the enterprise support team. So, it's quite good when it comes to support.
How would you rate customer service and support?
How was the initial setup?
I would rate my experience with the initial setup an eight out of ten, with ten being easy.
It is fully automated, so it was easy.
The deployment model can be both on-premises and on the cloud.
The deployment depends on the component. Overall, it can be done in less than one hour, or two hours maximum; you will be able to finish deployment when it comes to the main components, like the analysis server or admin server. But when it comes to agents, it depends on the customer's environment. It may take hours or weeks. So, it depends on the prerequisites and the customers themselves.
What was our ROI?
The cost savings can add because they are focusing on the end-user experience. Currently, all businesses are all about the user experience. So once you have such a tool, you just want to make sure that users are satisfied.
When they are satisfied, you will gain benefits. So when it comes to return on investment, by keeping your customers satisfied, it's worth it to invest in such a tool. It gives you clear visibility of the user experience or user behavior so you can improve your business.
What's my experience with pricing, setup cost, and licensing?
It's not cheap, for sure. Dynatrace targets enterprise customers, banking, government entities. So for sure, it's not cheap, and it's a little bit expensive. So, I would rate the pricing a seven out of ten, with ten being expensive.
Now, here comes the comparison to other APM competitors like AppDynamics and IBM; yhey are within the same range. They are all targeting top-end users.
What other advice do I have?
Dynatrace has an AI engine. It collects numerous metrics from the customer's IT environment. The AI engine then correlates and analyzes all of these collected metrics and transactions to offer some capabilities to the customers.
However, my recommendation depends on the use cases or pain points for the customers. For application visibility or end-user experience, I would recommend Dynatrace.
Overall, I would rate the solution a seven out of ten.
Used for application performance monitoring
What is our primary use case?
The solution is predominantly used for application performance monitoring.
What is most valuable?
The solution's most valuable features are AI and root cause analysis. These two features maintain a chain of dependencies so that everyone knows about the things that depend on each other across all the parts of this application.
What needs improvement?
The solution's user interface could be improved. Because of the browser metaphor, you must click multiple times, which is not as slick as a purpose-designed user interface.
For how long have I used the solution?
I have been using Dynatrace for a few years.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
Too many Gaps in AWS infrastructure monitoring
What do you like best about the product?
Not much to be honest, It has been much too hard to implement it in AWS and there are to many gaps
What do you dislike about the product?
The Kubernetes implementation has been buggy for a long time. The Support fuction is slow and often doesn't resolve the issues.
Very cumbersome Dynatrace query language.
Gaps we have observed are lack of AWS VPC monitoring (VPC endpoint metrics)
MSK - very basic metrics
Delays in problems alerting.
Very few AWS service default dashboard (RDS, DocumentDB etc)
What problems is the product solving and how is that benefiting you?
Not many
One wonderful full observability product
What do you like best about the product?
Automatic problem identification in Dynatrace is highly effective in displaying site availability metrics, response time and error rate for each services.
What do you dislike about the product?
Nothing to dislike because I haven't seen any disadvantages with the software.
What problems is the product solving and how is that benefiting you?
Host analysis helps in identifying unhealthy host with high CPU, memory or thread usage and it's helpful in application analysis like response time.
I love Dynatrace
What do you like best about the product?
Dynatrace shine at Application Performance Monitoring. It supports a wide variety of infrastructure.
What do you dislike about the product?
Honesty, and truthfully,I don't have any negatives about the product. I love it.
What problems is the product solving and how is that benefiting you?
The ability to be alerted for all application issues.
Comes with good integration capabilities and useful in application monitoring
What is our primary use case?
We use the product in application monitoring.
What is most valuable?
The solution offers a better overview of applications. It offers end-to-end monitoring, and the user experience is real.
What needs improvement?
Dynatrace needs to improve its configuration.
For how long have I used the solution?
I have been working with the product for two years.
What do I think about the scalability of the solution?
I rate the tool's scalability a ten out of ten.
How are customer service and support?
The tool's support is hard to reach.
How would you rate customer service and support?
How was the initial setup?
I rate the product's deployment a ten out of ten. The installation and deployment process is brief, but configuring the entire environment, including the agent server and enterprise configuration, is more complex and time-consuming.
What other advice do I have?
Our clients are enterprise businesses. Dynatrace's integration capabilities are good. I rate it a ten out of ten.
Great monitoring
What do you like best about the product?
The ability to access logs and problems on clusters and mangement zones.
What do you dislike about the product?
Hard to understand where to configure different services has been a pain
What problems is the product solving and how is that benefiting you?
Performance monitoring and service observability.
One of a kind - a collaborative event like the platform itself
What do you like best about the product?
How the things you can do are endless and very relevant to the business. There are so many features you can use that are actually important to keep your application stable which results to growth in business and reduction of costs.
What do you dislike about the product?
It would be nice if we can have the flexibility to create our on business insights and dashboards without relying on to the services team.
What problems is the product solving and how is that benefiting you?
Outage reports and smart dynamic alerts.
APM and Observability through Dynatrace for a Leading Beauty Retailer
What do you like best about the product?
Dynatrace APM monitoring provides end to end visibility of your Application stack and all the integrations that it has which helps to troubleshoot issues and problems as they arrive. I have been a long time user of Dynatrace and the experience have been great. The new innovation and offerings they bring are very useful.
What do you dislike about the product?
The biggest challenge that we have with Dynatrace is in the process of Integration with Applications and Integrations which involves the usage of ActiveGatways. In this modern world, we feel it should be much seemless through the usage of API Keys etc.
What problems is the product solving and how is that benefiting you?
Dynatrace is our Enterprise main APM and Observability platform for getting the E2E visibility of everything going on in all of our Application Stacks. This gives tremendous helps to our DevOps and SRE teams who are tasked to keep these Applicatiions running and performing at scale.
