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monday service

monday.com

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External reviews

1,447 reviews
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    Education Management

Agile project management with robust features, but comes with a learning curve and higher cost

  • May 09, 2025
  • Review provided by G2

What do you like best about the product?
The platform supports Agile methodologies with built-in tools for sprint management, Kanban boards, retrospectives, and roadmap planning, enabling teams to plan, track, and iterate efficiently.
What do you dislike about the product?
While monday dev is powerful, it does have a steeper learning curve for advanced features and complex customizations, which can be time-consuming for new users or teams unfamiliar with such platforms. Very limited actions in the Standard plan.
What problems is the product solving and how is that benefiting you?
It has templates to manage projects using Agile, Kanban or custom methods.


    Anaïs N.

Monday dev is a great add-on to Work management

  • May 08, 2025
  • Review provided by G2

What do you like best about the product?
I like the features to manage sprints and team workload. The template out of the box is super easy to use and helped us improving our work.
What do you dislike about the product?
I wish the gitlab integration would work better, we struggle to have a link workingbetween gitlab and Monday.com
What problems is the product solving and how is that benefiting you?
It helps us organise our planned tasks and last minute request. I enjoy how easy it is to create dashboard/reports for senior leadership.


    Jon P.

Monday.com ideal for startups

  • May 07, 2025
  • Review provided by G2

What do you like best about the product?
Monday.com is the most used platform in our organisation. It's great for making our processes and workflows, it is flexible and easy to use
What do you dislike about the product?
The performance of the user interface can be slow at times
What problems is the product solving and how is that benefiting you?
It is helping us run our Scrum process for developing our products, we use it for customer relationship management and controlling common business processes. It also helps us to easily create dashboards and track KPIs.


    Richard S.

Great Dev Tool

  • May 06, 2025
  • Review provided by G2

What do you like best about the product?
Adding the right automations, you will have perfect Dev tool. Some things/boards are already preset and ready to start work. Very easy to use integrations.
What do you dislike about the product?
Nothing to dislike here. Priced just right for this product, if you use Monday for project management and also have Dev team, do not hesitate to give it a try.
What problems is the product solving and how is that benefiting you?
Using it for bug tracking and general development tasks.


    Market Research

A bunch of narrowly developed ideas

  • May 06, 2025
  • Review provided by G2

What do you like best about the product?
It is accessible and easy to use, for a project management platform. Other than that, we can create deadlines and story points easily and integrate them into our system. We use it frequently and it always delivers.
What do you dislike about the product?
However, the document sharing feature is a bit clunky. I either want a github style renderer of the stored .md files or a word-like online editor with features. Here we get the worst of both worlds with the lack of markup usability and the enforcement of gui use.
What problems is the product solving and how is that benefiting you?
It helped us to share documents easily, and plan projects with the kanban.


    D A.

very modular, versatile. Easy to customise

  • May 06, 2025
  • Review provided by G2

What do you like best about the product?
I like the UI and the fact that it's an intuitive platform
What do you dislike about the product?
If you have more complex workflows, you need consultancy to set them up
What problems is the product solving and how is that benefiting you?
Keepting track of workload, resource allocation, timeline,


    Amadeo G.

Monday Dev: Digital transformation for agile teams

  • May 05, 2025
  • Review provided by G2

What do you like best about the product?
There are three main functions that I like monday dev:
- Easy customization
- Different levels of view and hierarchy.
- Ease of integration with Github.
What do you dislike about the product?
Some aspects that monday dev can improve:
- Integrate with quality or security applications.
- Possibility to integrate with monday code or codification apps.
What problems is the product solving and how is that benefiting you?
- Goal tracking.
- Strategic vision and prioritize ideas.
- Sprint Management.
- Product or services releases.
- Team performance on real time.


    Heather S.

A huge improvement to our project and product management process

  • May 05, 2025
  • Review provided by G2

What do you like best about the product?
Monday Dev makes it much more seamless to create, track, monitor, and manage our backlog and sprints. It allows us to maintain an iterative approach our projects for an accelerated delivery of MVP, as well as manage what we have in our backlog. I appreciate the additional features that aren't available in WM! My direct team has almost entirely shifted to Dev and it is proving to be very successful. We were able to easily implement our processes there and integrate with our other systems for a seamless transition.
What do you dislike about the product?
There have been several bugs we've seen, but those have since resolved. No complaints as of now! The issues were resolved quickly by support and that allowed us to continue moving forward.
What problems is the product solving and how is that benefiting you?
Formerly we were managing projects and product enhancements in a waterfall approach, which was causing serious issues to our backlog. By moving to Monday Dev, we are now tackling these in an iterative approach and we have been able to more successfully roll-out MVP solutions in a shorter timeframe, manage our backlog more efficiently, and effectively manage our roadmap in a more user friendly format.


    Michelle R.

Love The Service

  • May 05, 2025
  • Review provided by G2

What do you like best about the product?
I love the simplicity to share with my team and to make sure projects are completed
What do you dislike about the product?
Nothing! I love the simplicity! Anything I do not know how to find I can Google or ask!
What problems is the product solving and how is that benefiting you?
We have multiple people doing similar jobs and it allows us to make sure everything is being done properly and completely


    FabioPereira1

Facilitates team coordination and streamlines project monitoring while offering valuable notifications

  • April 07, 2025
  • Review provided by PeerSpot

What is our primary use case?

We use monday.com on a daily basis for our to-do lists and to stay in touch with our team to see how projects are progressing. We have everything on monday.com for each project step, allowing us to monitor how things are going.

How has it helped my organization?

monday.com saves time and gets everyone on the same page within my team.

What is most valuable?

monday.com is easy to use, and making authorizations is straightforward. If there are any changes, I receive an email which is very useful because I don't check monday.com daily. Whenever something changes or my team makes updates, I get an email notification about it, which is quite useful. monday.com saves time and gets everyone on the same page within my team.

What needs improvement?

If monday.com was cheaper, that would be better because it's quite expensive.

What do I think about the stability of the solution?

monday.com is stable. We only experienced downtime once, which lasted for almost an hour. It was a global issue, so neither monday.com nor us could do anything.

What do I think about the scalability of the solution?

monday.com is scalable. It is not hard to add another user.

How are customer service and support?

Although I never used their customer service, during the setup we received sufficient help and training sessions. I would rate their customer service a ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We used Trello before switching to monday.com. Trello was confusing and adding another person to our team was quite hard.

How was the initial setup?

The initial setup of monday.com is quite easy. We had someone from their team show us some basics, and they provided trainings.

What about the implementation team?

We received help from someone in their team for setup and training.

What was our ROI?

monday.com saves time and consolidates our team's progress in one place.

What's my experience with pricing, setup cost, and licensing?

We pay almost 20K per year for approximately twenty users. It is quite expensive.

Which other solutions did I evaluate?

We used Trello before switching to monday.com.

What other advice do I have?

monday.com is not hard to use for adding another user, although it is really expensive. I would rate the overall solution a nine.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other