Good EDR product with bad customer support team.
What do you like best about the product?
it's Detection capability when the malicious process is running.
it is easy to use.
it is easy to use.
What do you dislike about the product?
detects only if the particular process is running. if the process is sitting dormant in the device then it won't detect unless it is running. full disk scan has to be done manually.
there is no automation to do full disk scan in the UI.
Bad customer support. they take months to solve a simple issue. they hide behing the chat and they are reluctant to come on call to fix certain issue.
there is no automation to do full disk scan in the UI.
Bad customer support. they take months to solve a simple issue. they hide behing the chat and they are reluctant to come on call to fix certain issue.
What problems is the product solving and how is that benefiting you?
EDR. Endpoint security