SentinelOne Singularity Complete is being used comprehensively for all capabilities. It is being used for endpoint detection and response, and for XDR purposes. For example, Entra data is being ingested into the platform to get a more complete picture, and also for non-incident-based threat hunting.
SentinelOne Singularity Platform
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Advanced automation has reduced false positives and streamlined threat hunting across endpoints
What is our primary use case?
What is most valuable?
The ability to ingest and correlate across various security solutions is impressive. It could be a bit more widespread, but fortunately it is using OCP, and the built-in Purple AI understands more and more of it. On a scale of one to ten, I would rate this a seven to eight.
SentinelOne Singularity Complete has helped me and my clients consolidate security solutions absolutely. I have clients who are no longer using old school SIEMs and they have moved everything into SentinelOne. It has been replacing old AV or non-performative EDR solutions.
The best features in SentinelOne Singularity Complete have to be Purple AI. SentinelOne has not been doing AI for only the past three years, but they have done it since they started. They do have a more realistic grasp on their technology. Using Purple AI, it is very easy to quickly get a grasp on your data, to get the data that you want, and get it properly formatted.
What needs improvement?
Writing the parsers for data ingestion can be a bit annoying in SentinelOne Singularity Complete. When you do not have a native integration, parsing to OCP or OCF can be a bit tedious. Nothing major aside from that data ingestion aspect.
For how long have I used the solution?
I have been using SentinelOne Singularity Complete since 2020.
How are customer service and support?
I would rate the technical support for SentinelOne Singularity Complete a nine.
How was the initial setup?
The deployment process for SentinelOne Singularity Complete is easy. The documentation for it is really well-made. I might have overengineered it a bit to always automatically deploy the latest version via the API, making it perhaps more complicated than it needs to be, but once you have it set up, you do not need to worry about it again.
The initial deployment for SentinelOne Singularity Complete depends on the size of the customer, but usually half a day for full deployment is very doable.
What other advice do I have?
I still work with SentinelOne Singularity Complete as well. I am partnered with SentinelOne.
I absolutely use SentinelOne Singularity Complete's Ranger functionality. It is awesome to get a quick grasp on shadow IT, to know what you really have in your environment and what you perhaps do not even know about, what is covered, and what is not covered. The quick rollout feature or the deployment feature via Ranger is differentiated. In my opinion, when you see a device not having SentinelOne Singularity Complete in the Ranger overview, that indicates an issue with the process. You can use the band-aid by quickly deploying it, but in my opinion, that is a band-aid and you need to look at the process first.
It is hard to put into numbers how much SentinelOne Singularity Complete has helped reduce alerts. If it was just a percentage, I would have to say 90% and above. SentinelOne Singularity Complete correlates alerts. If something is happening in the same general incident, it is added to that incident rather than being a new alert. I remember being in the rollout for a larger client and they had another solution still in place at the time. They were running simultaneously for a while. In their old solution, they got hundreds and hundreds of alerts for a single occurrence, 99% of which were false positives. In SentinelOne Singularity Complete, we had a single notification, a single alert, making it much easier to quickly work through and finish.
Regarding my false positive rate reduction, I would say roughly 80%.
SentinelOne Singularity Complete absolutely saves time for me and my clients.
In numbers, I would say 80%. It is a lot of automation, and you can trust in the product to pretty much work. After you have set it up, you can essentially leave it running until you get an alert. That can mean you can leave it alone for a couple of weeks, and that is completely fine.
I would say roughly 70% for how much it has helped reduce my mean time to respond. Getting the alert is only half the benefit. Being able to quickly get all the information you need and then make an appropriate decision is simplified so much. Going back to the topic of XDR, because you can integrate pretty much any data you want into the console. You do not have to have 20 different tabs open. You can have SentinelOne Singularity Complete open and that is it. You can have all the information right there, even within the threat page itself. That simplifies things so much.
So 70% for detection and 70% for response.
Regarding Purple AI, data privacy and security when utilizing AI are important, and it meets my requirements and needs. Every time I interact with someone who is not from Germany, it is always the topic of data security and privacy for Germans. I think Germans are a bit different on that topic. Purple really does meet all the criteria for that. There has never been a single complaint.
With Purple AI, I would assess the capabilities in providing synthesized threat intelligence or contextual insight at six to seven out of 10. There is room for improvement. In a lot of cases, it might just be seeing issues where there potentially are none. If you look at a single event, for example, it may give you the information that this might be threat-related, but when you look into the data, it might also not be. Generally, it does perform really well and if there is something definitely malicious in an event, it will tell you. There is room for improvement.
SentinelOne Singularity Complete helps streamline threat investigations by making it so easy. It is actually unbelievable. Anyone can get started. For example, I recently introduced a new apprentice to the threat hunting capabilities via Purple AI, and that same day he was able to use it because the barrier to entry is so low. You do not need to learn a new query language. You do not need to learn the syntax. You can get right to it and get started.
In my thoughts on pricing for SentinelOne Singularity Complete, it is cost-efficient, definitely. Being pretty much solely on the technical side, I am a bit removed from that.
I would compare SentinelOne Singularity Complete favorably with other solutions or other vendors. It is easy to set up. It is easy to administrate. As with all solutions, you do need to put some effort into the initial deployment. That is going back to the whole beauty of it. It is easy. It takes a workload away from your team. You do not need to worry about so many things after you have it deployed.
My clients have mainly deployed SentinelOne Singularity Complete in the cloud, on-premises, and hybrid models.
I deploy SentinelOne Singularity Complete for myself and for my clients using the cloud for the console, but the agents on all the endpoints.
It is super easy to maintain SentinelOne Singularity Complete. When there is a new agent version, I do ring testing, for example, I do an internal deployment first before I roll it out to my clients. New versions come out every couple months. Beyond that, if there is an arising issue, if a client starts using new software, that also may come up if there are issues in interoperability with SentinelOne. In banking software for example, that is a common thing. Beyond that, it is super easy to maintain.
My advice to those looking into SentinelOne Singularity Complete is to do a proof of concept. Do a small-scale deployment across all your departments. See how it performs and see if there are any issues.
AI-driven protection has reduced detection time and now provides complete endpoint coverage
What is our primary use case?
This is an Umbrella platform that provides endpoint security as well as cloud security and provides ingestion like identity and network protection. These are the use cases we work with our clients as per managed security services. It provides great endpoint and cloud security services.
How has it helped my organization?
With the AI-based capabilities and the high detection rate, the mean time to detect and mean time to resolve the complete dwell time is less on that particular point. This really directly helps in that area.
What is most valuable?
The feedback is very good. Detection time and mean time detection, all the security metrics like mean time to detect and dwell times, make SentinelOne Singularity Complete great from the Sentinel point of view. It also provides the MITRE ATT&CK metrics on the dashboard, which helps us to understand tactics and techniques.
There are multiple features such as network controls and device control. We can manage the device as well as detect any unprotected or rogue identity and rogue endpoints across the enterprise. All of these are great features from SentinelOne Singularity Complete.
It reduces the manual intervention time. It reduces the alert noise and now has the AI capabilities to drill down that particular event or incident.
What needs improvement?
In terms of enhancement, SentinelOne Singularity Complete may increase to include some agent for email protection.
For how long have I used the solution?
I have demo experience, not production work on the AI Purple where we can take the data from multiple vendors or from Sentinel, and it will provide the enhanced observability and visibility. I have a couple of demo level experiences because that product we are not using right now.
What do I think about the scalability of the solution?
Scalability is also a nine.
How are customer service and support?
Technical support is also good. I would rate it around nine. When we have any escalation or something, it is very helpful in that area.
How was the initial setup?
It is a simple process.
What about the implementation team?
We are the managed service provider, so we help our clients. Sometimes it requires some advanced level of configuration or implementation.
Which other solutions did I evaluate?
CrowdStrike is the main competitor, along with Palo Alto Cortex and Microsoft Sentinel. These are the three main competitors for the product range from SentinelOne.
It is very hard to compare on this point until we have any kind of detailed one-to-one comparison. It actually depends on the use case on how we are implementing and which services we are opting. SentinelOne provides MDR and EDR detection, so it is a very great portfolio when compared. However, every peer competitor is also evolving day by day, so it is very hard to tell on that point.
What other advice do I have?
It is helpful because it provides the data ingestion from other vendors also. SentinelOne Singularity Complete, from the end user perspective, provides the complete security protection, which is the first thing we are looking for. It has very few false positives. With device control, we can manage the device inventory as well as compliance as per the standard working. These are the features which SentinelOne Singularity Complete provides.
SentinelOne Singularity Complete is a very great product. Network discovery and device control and these features are very helpful for administrators and cybersecurity analysts to help the cybersecurity portfolio correctly.
I would rate this review a nine overall.
Managed services have gained faster incident response and clear threat investigations
What is our primary use case?
My use case for this solution is that we are an MSP. We take care of clients for small to medium-scale businesses. I think our current install base is around 7,000, maybe around there. Beyond that, we also are in the project business, so for larger customers, we handle it on a project basis.
My clients are small to medium businesses for the most part.
What is most valuable?
The best features I and my clients like the most about Singularity Platform are that, first of all, it's easy to handle. It doesn't take a lot of time to get into. There's no real obscurity. It's really easy to handle, takes a load of work from the team, and in most cases, you can literally just configure it once and leave it running until something comes up, and it will just work. There won't really be an issue in between then.
Singularity Platform saves me over 50% of my time or resources. If I have an incident I want to investigate, for example, I can just go in. I don't have to learn a complex query language. I can just ask the inbuilt Purple AI and ask about this situation. If I want to dive in deeper, I can, and it's really easy to do. I can very easily see the context, see what has happened, where it has happened, how it has happened, as opposed to other tools or even doing it manually. The time saved is almost immeasurable because it's just so much.
My thoughts on the real-time monitoring capabilities are that they are great. There's not really anything negative to say there; I like them.
When assessing the impact on supply chain processes, keeping it simple, it would basically be good. In use cases where customers are in a supply chain, the people who are concerned about them being in their supply chain usually have their concerns alleviated by SentinelOne being present.
My thoughts on the maintenance are that it is pretty easy. It is pretty much the way I would like it. If it works, you're not bothered by it. If it doesn't work, it's very easy and quick to figure out what is going wrong. The nice part about that as well is you can go the proper way and fix it as intended, or if that doesn't work, the wooden mallet is always an option to just fix it quick and dirty. Those work without issue.
What needs improvement?
The areas that have room for improvement in Singularity Platform include the fact that I am really not happy with the vulnerability management. I may or may not have a bit of a personal vendetta against vulnerability management as a whole. I feel that concept is a bit out of date in my opinion. But combine that with what I believe is absolutely subpar performance in the vulnerability management space. I just opened our console and am faced by a wall of red. We conduct regular internal pen tests on ourselves and our clients. I know those aren't able to be exploited, and seeing, even if I dive into the vulnerabilities, a good percentage of them isn't even real. Sometimes they may just be artifacts left over that are still being found and then identified. Last year, SentinelOne was awarded for best vulnerability scanner, and that was a bit amusing to me. But that's really the main part I would say could be improved. Other than that, there are a couple of minor features which I know are on the roadmap and I would like to see sooner.
For how long have I used the solution?
I've been using Singularity Platform since 2020.
What do I think about the stability of the solution?
When rating the stability, let me preface this by saying that thanks to the architecture of SentinelOne being not really cloud-dependent, it won't report to the cloud if the cloud is down. Thanks to that, I don't really care about occasional downtime on the console too much. That being said, I know there have been a couple of issues in the recent months, but those are getting a lot better. I would rate stability a nine.
What do I think about the scalability of the solution?
I rate the scalability of Singularity Platform a 10.
How are customer service and support?
From one to ten, I would rate the technical support an eight.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I don't have any personal experience with CrowdStrike, sadly, but when comparing Singularity Platform to other solutions, one of the main parts is that performance is just so much better. Not just in threat detection and mitigation but also in regards to endpoint performance. If it works, nobody's going to complain, but the moment that performance is impacted just a tiny bit, it will come up. Even in those rare cases when that isn't optimal, it can very quickly be improved and worked around again. Looking at reports from MITRE ATT&CK, you can see that it works. That's what I enjoy so much about it; it's one of those things that let me sleep easy at night.
What about the implementation team?
Five specialists work with Singularity Platform in my organization.
What other advice do I have?
My thoughts on the customizable dashboards are somewhat detached on a general basis. I see the use for the dashboards; however, we have a bit of a unique issue because, as I mentioned, we are an MSP. We don't just have one console, but I think at this point we have 10, 13 or something consoles, all across different URLs. So I personally can't really use the dashboard customization for a lot of things. We are using it to some degree to monitor the full-service clients, but I generally recommend larger companies we onboard on a project business to utilize the customizable dashboards, especially for data ingestion. That's a real plus point to quickly visualize how much data and what types of data you ingest and where necessary, trim down on unnecessary data.
The minor features I would like to see sooner include, for example, the exclusions. When they trigger, I would like to know in retrospect and be able to see how often a certain exclusion has triggered in the past, let's say, year. So I could say that this hasn't triggered at all and I can just remove it. Also, for the upgrade policies, I would like to just be able to set that I want to upgrade agents on maybe one version behind, one major, one minor version behind, always update service packs, update with a delay of X weeks, and just do that automatically rather than having to adjust the target version manually all the time. But those are very, very minor gripes. That's pretty much all I would have as feedback.
I would rate Singularity Platform overall a 9 out of 10, as there are still some minor things that I think could be a tiny bit better.
The advice I would give others looking into Singularity Platform is that I would definitely recommend it. First off, it is easy to use. You can integrate it with everything, and you can integrate everything with SentinelOne. That isn't even an exaggeration. If you have anything that produces data, you can integrate it. That is what I love so much about it; it's just awesome. My advice would be to definitely do a proof of concept. Figure out the three to four main use cases or main causes of concern for your company, do a classic proof of concept, proof of value, figure out the key areas that you want to protect, and see if the agent plays nice with it and come to the conclusion that it does.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Custom rules have strengthened endpoint protection and reduced false positives for my team
What is our primary use case?
I create policies based on the regarding policy, which means I created custom rules regarding the use case and customer use case.
Most of my use cases are related to the event ID and the process event, so it is easy to use.
What is most valuable?
My impressions of SentinelOne Singularity Complete's ability to ingest data and correlate across the security solutions is that it is better for blocking the hash value and generating the rules manually. It is easy to use.
Overall, SentinelOne Singularity Complete helps me consolidate my security solutions, being the best in endpoint, cloud, and identity.
The best features in SentinelOne Singularity Complete are in the SIEM solution, including the block list in hash value block list and anti-tampering mode.
The best part of the Ranger functionality is that it helps find known and unknown devices, locate IoT devices, and determine how many agents have not been installed in SentinelOne, making it easy to count how many machines are not installed and find IoT devices.
SentinelOne Singularity Complete has helped reduce alerts for me, with the best part being the exclusion, as it has already marked most of the alerts in the cloud as false positives.
SentinelOne Singularity Complete has helped free up my staff for other projects and tasks.
What needs improvement?
In the SIEM solution, I would like to see improvements in the data injection process, as it is very fast, and the log collector option is very nice. However, there are issues in blocking the hash, which is complicated due to different segregation for Windows, Linux, and macOS, so I ask for an improvement in this hash blocking function and the manual generation of how many VSS snapshots.
For how long have I used the solution?
I have been working with SentinelOne Singularity Complete for the last two years.
What do I think about the stability of the solution?
The performance issue with SentinelOne Singularity Complete is very good, but the hash blocking remains complicated and generating many snapshots manually is a recurring challenge.
What do I think about the scalability of the solution?
I work with the Ranger functionality in SentinelOne Singularity Complete, which is used to identify known and unknown devices both in and out of networks.
How are customer service and support?
I evaluate the customer support team of SentinelOne Singularity Complete highly, stating that they provide good support with 24/7 availability.
Which solution did I use previously and why did I switch?
I decided to switch to SentinelOne Singularity Complete because it offers a single solution for the endpoint SIEM and singularity purpose, and the console is very easy to handle.
How was the initial setup?
There were challenges during the setup, particularly with the custom rule as the customer asked for application-level blocking that I did not fully understand.
What was our ROI?
The project time is not the means full completely solution but it saves up to 40 days.
What other advice do I have?
Apart from the escalation matrix, I have seen improvement in the mean time to respond, with critical alerts raised below up to 15 minutes and false positive alerts raised in up to one hour.
I mostly use the custom rule and small things for the event type, event query, and searching in event query, focusing on endpoint based solutions in SentinelOne Singularity Complete and the SIEM solution.
I would rate the technical support of SentinelOne Singularity Complete a nine.
I have no recommendations for improvement regarding SentinelOne Singularity Complete as a product or solution.
I rate this review a nine overall.
SentinelOne EDR: Cloud-Based Management with Easy Deployment and Strong Protection
What do you like best about the product?
Some of the best things about the SentinelOne EDR is the cloud based management, easy to deploy clients, endpoint protection and the client performance.
What do you dislike about the product?
The SentinelOne Singularity EDR cloud based management portal could use a lot of work as it is often extremly slow and the new interface is full of bugs.
What problems is the product solving and how is that benefiting you?
SentinelOne Singularity Endpoint Detection and Response is providing protection for all of our Windows and MAC based devices. They are also covering our server based producted.
Log analysis has become faster and more accurate, enabling precise threat detection
What is our primary use case?
My use case for the solution is scientific research involving legacy software on older OS versions for complex overflows.
What is most valuable?
The best features of Singularity Platform are AI-powered autonomous threat detection and extended detection and response, along with cloud workload protection.
Regarding the real-time personalization features, I find that it helps me in detection. It assists me to find detections and furthermore evaluate the detections. It helps me a lot because it is completely beneficial, showing fewer alerts than competitors. In other competitors, alerts are excessive, but here the alerts are fewer rather than too many. It is much more useful for me compared to other products.
The real-time monitoring capabilities are much faster. I would say that it is significantly faster in decision making. In my previous experience with other log analysis tools, whether paid or free, the processing time was excessive, but here the processing time is very minimal and I get what I need very quickly.
What needs improvement?
Regarding areas for improvement in Singularity Platform, I would say the data security posture and control over sensitive information could be enhanced. If the control were more robust, then it would be better. For instance, when I analyze a log using Singularity Platform, the logs I see are clear, but if they were more descriptive, it would be much better. For example, when I find a log suspicious, if it automatically points out that a particular point in the log at a specific timing or frame is looking malicious, it would be easier for me. I would not have to go through many logs to find this information.
For how long have I used the solution?
I have been using Singularity Platform, which refers to SentinelOne, for a few months, approximately five to six months.
What do I think about the stability of the solution?
Regarding stability, I have not encountered any downtime. Depending on my system where I use it, I have seen that even with less RAM, it does not lag. In other SIEM tools, they give lags and glitches, but I have not found any bugs. It is working well.
For stability, I would rate it a nine out of ten.
What do I think about the scalability of the solution?
Singularity Platform is scalable. On scalability, I would rate it between eight and 8.5.
How are customer service and support?
For technical support, I have not needed any technical support until now, so I cannot answer clearly. However, I hope it will be nice because if the application is working so well, why would I need technical support? I think if I need technical support, it will be good.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
I have tested Splunk Enterprise edition and the paid editions, and I have also tested Wazuh. I have tried some paid tools, but I have found that Singularity Platform is far better than others. As a log analyst and SOC analyst, I find it better than others.
How was the initial setup?
The deployment is easier. When I compare it with other SIEM tools, it is much easier. There are not too many settings I have to adjust. For example, with Splunk, it takes too many settings to set up on AWS, but here it does not require too many settings and it does its work well.
What about the implementation team?
Initially, we used two people, and then we expanded to three people using it.
What was our ROI?
If I estimate how much time it has saved me, I would say it has saved almost 30 to 40 percent of time compared to other tools.
What's my experience with pricing, setup cost, and licensing?
In terms of pricing, I will say that it is worth it for me. Living in India, it is natural for us to prefer things a little cheaper, but whatever the price is, it is worth it. However, as a SIEM tool, if it were priced less, many more people could explore it.
What other advice do I have?
Regarding the fraud detection feature, I did not use it until now, but I have explored the features of fraud detection.
In fraud detection, the logs which are generated and captured are much clearer, meaning clarity is very good in respect to other platforms. I found that the clarity is very good. It also minimizes false positives, which is critical in some situations. Furthermore, the method is top-performing with a wide range of data sets and evaluation matrices.
Maintenance is necessary with Singularity Platform, as artificial intelligence is implemented, so it is 100 percent needed. It depends on the user and the application totally, but the maintenance is needed.
My feedback is that I will surely recommend it. I have already recommended it to many of my colleagues and I will continue to do so in the future. If it is giving us benefits, then why would I not recommend it? I would give a rating of 10 out of 10 for recommendation.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Automated investment reporting has improved cash visibility but still needs better support
What is our primary use case?
My use case working with Singularity Platform was to implement clients from the insurance business onto the platform.
What is most valuable?
Singularity Platform's best features are its scheduled reports and its automated end-of-day business capabilities, which allow any activities that occur projected or expected to come in overnight without manual intervention.
Concerning Singularity Platform's real-time monitoring capabilities, they are not truly real-time, as they were always a day behind, meaning they look at results from the prior T+1 business day. They are getting as much real-time information as they can, and depending on what the insurance team decides to do in terms of logistically buying and selling on a certain day, they can see their impacts on their current cash balances. This allows executives to determine if they have to liquefy any of their assets at a certain point in time, providing a great view in terms of risk management and current available cash balances while also considering the strategic direction in the next year or two where they plan on going with their cash balances.
What needs improvement?
I believe there is room for improvement in Singularity Platform regarding its product. First of all, with all automated systems, they need to have the capabilities to expand rather quickly. When I was there, I do not believe they had the ability to do that. In addition, they are very concentrated on certain clients which they have contractual obligations to meet.
As for other areas that could be improved in Singularity Platform, I believe there are a bunch of customer-facing uploads that need improvement. The communication between clients and the teams working internally with that client also needs enhancement. The automation itself has to be increased in terms of bandwidth or capability of the system. For example, there were times when there were severe lag problems on the system due to capacity issues. They may not have had enough servers. There was a lack of response time at times.
For how long have I used the solution?
My experience with Singularity Platform is over three years.
What do I think about the stability of the solution?
I would rate the stability of Singularity Platform as a nine. Of course, you will sometimes have outages across certain regions; it just happens. However, during the amount of time I worked on it, I did not have any instances of an outage, although I cannot say everything is perfect.
What do I think about the scalability of the solution?
Regarding scalability, I believe it deserves a seven out of ten, or a seven and a half. I believe that the system is scalable but it all goes back to personnel behind the scenes and the availability of those people, plus the knowledge they hold in terms of being able to bring larger clients onboard. I am not saying they are awful; they just need to ensure that they have the right personnel.
How are customer service and support?
I would rate the technical support of Singularity Platform as a six.
The reason I rate it a six out of ten is because they have a lack of IT resources to be responsive in real-time, and they are very siloed in terms of knowledge. A lot of people have to reach out to one sole person who has basically developed the system, creating a bottleneck for responses and making it hard to know when you will get a reply or where it stands in terms of priority.
Which solution did I use previously and why did I switch?
I believe that CAM and Clearwater are superior to Singularity Platform.
How was the initial setup?
Overall, I believe that in any cloud-based platform there are challenges. However, in terms of implementation for Singularity Platform, the average implementation is about 90 days, which is pretty reasonable given the circumstances. I do not believe there is any advantage or disadvantage in moving from Singularity Platform to any other platform.
What's my experience with pricing, setup cost, and licensing?
In terms of pricing for Singularity Platform, I believe they are competitive with the market. I do not believe they are cheap or expensive; I believe they try to be within a few basis points of other offerings. My philosophy is you pay for what you get, so if you decide to cheapen out on the cost of your platform, you are not going to get what you want.
Which other solutions did I evaluate?
If Singularity Platform is reasonably cheaper than Clearwater, then you could use it as it will still do what you want, though it may not be as comprehensive as Clearwater.
What other advice do I have?
Regarding Singularity Platform's real-time personalization feature, it does help with my customer experience strategies because, in my personal experience, I have taken a role as Treasury Manager and I am dealing with investment accounts every day. To do all that work manually compared to any type of platform work is pretty painful, so I would say anything in an automated space for any investment, any company with a bunch of investments in a portfolio, Singularity Platform is an option.
Singularity Platform does help with fraud detection in the financial services as it has rules involved for risk management. If there was a purchase done, the way Singularity Platform works is it is fed in the custodian feeds as well as the bank feeds. There is no current trading platform associated with it, but there may be things in the works that will include a trading platform. I would say that there is a compliance module within Singularity Platform that helps clients determine if they want to remix their portfolio balances to stay compliant with whatever loan agreements they may have.
Regarding Singularity Platform's customizable dashboards, I believe they help optimize operational efficiency. Since my role was really behind the scenes, not as a developer but on the QA implementation side of things, I believe any platform that can customize for any client will actually help them in the long run. I believe that having reports that are unique to each individual client helps them in their own way, so whatever reduces the manual workload for the client, especially customizing UI, is a good idea.
I would absolutely recommend Singularity Platform to other users, but it depends on what their expectations are for the investment accounting software they plan to implement. For a smaller size insurance company, I believe that is fine. However, there are things that Singularity Platform cannot do that Clearwater does, and I am sure there are things that Clearwater does not do that Singularity Platform does. Therefore, it is hard to say definitively; it really depends on the client's needs. For a full-blown investment accounting and reporting system, I would still recommend Clearwater over SS&C. In terms of asset management and banking solutions, I cannot really respond because I believe SS&C and Clearwater probably have the same application capabilities.
I would rate this solution a seven out of ten overall.
Ransomware rollback has protected endpoints and real-time monitoring now reduces investigation time
What is our primary use case?
Our customers are primarily seeking an XDR platform with Singularity Platform, which combines their EDR, next-gen antivirus, vulnerability management, and integration with their existing security portfolio. Singularity Platform is used for XDR requirements, extended detection and response, for their EDR, next-gen antivirus, vulnerability management, and the requirement to integrate with their existing security solutions like their firewalls and proxies from an XDR perspective.
From an overall security perspective, it is not related to supply chain processes as specific to the supply chain process. When customers have interactions or business relationships with their vendors or the third parties that they use as part of their business, Singularity Platform can be used to scan the internet traffic or through their XDR functionalities to determine what kind of data they are sending, if any vulnerabilities exist in their systems, and whether those vulnerabilities are exploitable or not. Those kinds of features can be mapped to a supply chain from Singularity Platform's perspective.
What is most valuable?
Singularity Platform's functionality for ransomware rollback is quite useful because if you have a ransomware attack, most EDR solutions do not have the feature to do a rollback and bring the system to its earlier state, but that is one of the unique features that Singularity Platform has which can be a game changer for customers.
Singularity Platform's customization feature is also strong; we were able to customize the dashboards and reports based on the different compliances that the customer has. We have customers in BFSI, manufacturing, and pharma, so based on their requirements, because every customer or every business has a different set of requirements, the customization of dashboard and reporting perspective is good in Singularity Platform. From an analyst level to a C-level executive, we can have different sets of dashboards with a specific set of purposes aligned with what roles they play.
The real-time monitoring capabilities in Singularity Platform are good. Some enhancements that could be made are to make it more readable or understandable to the person who is monitoring those dashboards, because sometimes what happens is it becomes too verbose or too much data is displayed from the monitoring perspective, especially from the EDR perspective. Analysts have to make sense of what logs or what alerts they are monitoring; they have to go through a lot of data before they can take any decision on whether it's a false positive or an actual threat that they should look at. If they make it easier and more understandable for the analyst, they can make an informed decision quickly. Currently, what Singularity Platform has is a bit clunky, verbose, and has too much data that might be useful or might not be useful based on the analyst, so if they simplify it, it will be more effective.
From the end user perspective regarding Singularity Platform, the deployment is very easy, which makes life easy for the administrator. Implementation doesn't require a reboot or these kinds of things after installing the agent, which is one more advantage. Additionally, it doesn't use many system resources and doesn't make the system heavy, but still works in a good way, so you're not using much of the CPU or RAM. The detection ratio is good, and we haven't seen many false positives or many attacks at our customers where Singularity Platform has been deployed. This is one added advantage because you need to spend less time on alerts or incidents, allowing your administrators to focus on different jobs rather than spending time analyzing on Singularity Platform. The deployment and installation are easy, which saves time and money from bandwidth and network perspectives and from the time that an analyst or administrator spends on deploying or installing the agent.
What needs improvement?
I do not recall a real-time personalization kind of feature in Singularity Platform.
If ranking is applied, I would rank CrowdStrike as one, Singularity Platform as two, and Palo Alto's Cortex as three. The issues mentioned in Singularity Platform are well taken care of in CrowdStrike, and CrowdStrike now has a bigger portfolio in terms of data security, identity security, and AI security. The new-age integrations are better in CrowdStrike, and I'm sure Singularity Platform will catch up, but as of now, CrowdStrike has an added advantage.
From an XDR perspective, if Singularity Platform could expand their existing set of supported log sources, that would be better. As of now, they have a limited set of security solutions that can be integrated as part of their XDR platform, and if they increase that, it would be better because not all customers will have the set of supported log sources that they have. Additionally, they don't have a scheduled scan feature; you have to do it through a different mechanism. If they can bring it as part of the platform, the scheduled scan feature would improve usability. Apart from that, from an operations or overall security perspective, we haven't found any such issues with the platform.
For how long have I used the solution?
I have been working with Singularity Platform for three plus years.
What do I think about the stability of the solution?
I would rate stability for Singularity Platform as an eight from a better perspective.
What do I think about the scalability of the solution?
Scalability is not an issue for Singularity Platform because it is delivered as a SaaS service, so scalability is taken care of by SentinelOne. I would rate it as a nine.
How are customer service and support?
Technical support from SentinelOne is somewhat dependent on the engineer you are assigned. Some TAC cases are solved in a good time, but some cases faced challenges because the engineer was not competent or was not able to understand the issue or take it to its logical conclusion. I would rate it around six.
How was the initial setup?
From the end user perspective regarding Singularity Platform, the deployment is very easy, which makes life easy for the administrator. Implementation doesn't require a reboot or these kinds of things after installing the agent, which is one more advantage. Additionally, it doesn't use many system resources and doesn't make the system heavy, but still works in a good way, so you're not using much of the CPU or RAM. That is one more benefit; additionally, the detection ratio is good, and we haven't seen many false positives or many attacks at our customers where Singularity Platform has been deployed. This is one added advantage because you need to spend less time on alerts or incidents, allowing your administrators to focus on different jobs rather than spending time analyzing on Singularity Platform. The deployment and installation are easy, which save time and money from bandwidth and network perspectives and from the time that an analyst or administrator spends on deploying or installing the agent. That is where I see more of the benefits.
From an XDR perspective, if Singularity Platform could expand their existing set of supported log sources, that would be better. As of now, they have a limited set of security solutions that can be integrated as part of their XDR platform, and if they increase that, it would be better because not all customers will have the set of supported log sources that they have. Additionally, they don't have a scheduled scan feature; you have to do it through a different mechanism. If they can bring it as part of the platform, the scheduled scan feature would improve usability. Apart from that, from an operations or overall security perspective, we haven't found any such issues with the platform.
What about the implementation team?
It's a shadow process; they require our help during the initial implementation stage for Singularity Platform, but since it's quite easy to configure, it's a plug-and-play kind of thing. You just have to enable or disable the toggle buttons, and then you are good to go. From the deployment perspective or from the help perspective, at the initial level, they require our assistance. Once the training and handover process are done, they can easily manage it on their own.
Which other solutions did I evaluate?
I would compare Singularity Platform with CrowdStrike and Palo Alto's Cortex XDR.
What other advice do I have?
S1: Easy to Use and Great at Catching Things
What do you like best about the product?
S1 has been pretty decent at catching things and it is pretty easy to use. I like the fact that I get plenty of details and that we get quick alerts.
What do you dislike about the product?
It catches normal IT admin tools still no matter what we whitelist. It gets annoying but we continue to live and ignore the alert. It is predictable so we know it is false.
What problems is the product solving and how is that benefiting you?
It is quick and reliable and not calling a ton of false positives or missing legit threats keeping is safe and secure in today's dangerous environment.
Unified AI-driven protection has reduced alerts and accelerated cloud and endpoint security response
What is our primary use case?
My use cases include protecting my cloud security and endpoint security workloads with SentinelOne Singularity Complete.
What is most valuable?
The biggest benefit I get from SentinelOne Singularity Complete is that it protects my cloud security workloads and my on-premises server workloads against ransomware attacks and zero-day attacks.
SentinelOne Singularity Complete has a legacy API integration to connect my existing log management tool and my endpoint protection tool to interconnect my SOAR and SIEM platforms. This ability to ingest and correlate across my security solutions has been valuable.
SentinelOne Singularity Complete helps with the consolidation of security solutions. Previously, we used multiple products such as Trend Micro and McAfee, and we have consolidated into a single platform with SentinelOne Singularity Complete.
SentinelOne Singularity Complete definitely helps reduce alerts in my case because it has AI functionality that investigates and detects threats. This detect and investigate capability from AI has helped us reduce alerts by almost twenty-five to thirty percent.
SentinelOne Singularity Complete helps reduce mean time to detection as it has an important feature called auto-remediation, which is a one-click rollback that allows us to restore identified files. This feature also helps on the false positive front.
SentinelOne Singularity Complete reduces my mean time to respond and protects my environment, thereby reducing the workload of my engineers and security analysts by at least thirty-five percent.
SentinelOne Singularity Complete helps free up my staff for other projects and tasks because it is easily scalable and managed with a single platform, allowing us to concentrate more on DevSecOps and providing visibility across endpoint, cloud workload protection, and my server environment in one platform.
Purple AI in SentinelOne Singularity Complete is important for data privacy and security as it provides granular level information on where I need to go and fix issues, which helps accelerate my operations for better performance.
The contextual intelligence feature of Purple AI in SentinelOne Singularity Complete helps me get the threat intelligence platform across my environment and allows me to share the advisories with my other platforms as well.
Purple AI amplifies team knowledge as I can use it in the manner of a managed detection and response service, allowing me to create a use case with my existing security analyst in response to alerts or triggering information. This provides me complete visibility across my security landscape.
Purple AI impacts SecOps workflows by providing complete end-to-end visibility across my channels and reducing manpower. The agentic workflows created by AI allow my analysts to have an easier job.
What needs improvement?
I have encountered an issue related to the alerting mechanism in SentinelOne Singularity Complete. Sometimes I need to depend on one more module to get alert visibility. The alerting mechanism shows alerts on a single page, but I have to navigate to another page to get detailed visibility, which could be improved in the user interface.
For how long have I used the solution?
I have been using SentinelOne Singularity Complete for two years.
What do I think about the stability of the solution?
I have never seen any issues such as glitches, downtime, or latency with SentinelOne Singularity Complete.
What do I think about the scalability of the solution?
I do not face any scalability issues with SentinelOne Singularity Complete since it is a SaaS platform.
How are customer service and support?
The technical support for SentinelOne is good. I would give them eight points for support on a scale from zero to ten. To reach ten points, they could improve on threat intelligence and provide faster responses.
Which solution did I use previously and why did I switch?
SentinelOne Singularity Complete has helped with the consolidation of security solutions. Previously, we used multiple products such as Trend Micro and McAfee, and we have consolidated into a single platform with SentinelOne Singularity Complete.
How was the initial setup?
I find the installation and deployment of SentinelOne Singularity Complete very easy.
What about the implementation team?
The deployment of SentinelOne Singularity Complete was done with a partner.
What was our ROI?
In terms of return on investment for SentinelOne Singularity Complete, I find it better since I am using the AI platform to reduce manpower costs, which helps with the return on investment.
Which other solutions did I evaluate?
SentinelOne Singularity Complete is less costly compared to CrowdStrike. From a technical side, I do not see much difference between SentinelOne Singularity Complete and other vendors.
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