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Reviews from AWS customer

4 AWS reviews

External reviews

299 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Ronnie D.

Great customer support and response

  • August 07, 2024
  • Review provided by G2

What do you like best about the product?
their response time and action against threatas
What do you dislike about the product?
somtimes our portal dont work or gtting to many false positives
What problems is the product solving and how is that benefiting you?
No problemns at this time


    Daniel d.

Hassle free protection withEDR

  • July 29, 2024
  • Review provided by G2

What do you like best about the product?
Easy deployment and monitoring, Easy manageble by technical staff and secure.
What do you dislike about the product?
The solution works, So no negativity on the product.
What problems is the product solving and how is that benefiting you?
Easy deployment and securing our enviroments. Easy rollbacks and all round security.


    Prince Joseph

Reduces organizational risk, low on machine load, and helps prevent ransomware

  • June 26, 2024
  • Review provided by PeerSpot

What is our primary use case?

We primarily use the solution for EDR, which it does in a brilliant way. We are also using it for log management. We can use it for investigations, reporting, and security incident management.

What is most valuable?

The most important aspect of the solution is that the load on the machine is not very high. It doesn't take up battery resources.

The solution prevents ransomware and other threats.

So far, it is working brilliantly. The dashboards and UI are user friendly, as is the ability to configure as needed.

It seems to have a lot more capabilities. The XDR capabilities, in particular, look very strong. We're currently looking into that.

If we want to do integrations with third parties, we don't have very many challenges around that.

The ability to ingest and correlate across our security solutions is very useful. It's impressive. The AI engine it has is excellent.

It helps us consolidate our security solutions.

While it does not allow us to reduce alerts per se, it does a good job of correlating. The way it's integrated into the SIM, it's working to the expectations we have.

The solution helps free up people so that they can work on other tasks. We don't have to grow our team too much now. My security team is actually quite small - about five people. We all get more time to handle other tasks.

We've noted that it does help reduce mean time to respond. We can identify events easier and those that are most critical are brought to the forefront. Previously, we were in the dark. Now we have so much more visibility. It's been a huge improvement. 

It's effectively helped to reduce organizational risk. 

What needs improvement?

They are still largely an EDR product. The MDR side needs to be demonstrated. They need to make zero trust more robust. 

For how long have I used the solution?

I've used the solution for around two years now.

What do I think about the scalability of the solution?

I'd rate the solution's ability to scale eight to nine out of ten. 

How are customer service and support?

The SLA is good and the support team is quite impressive. They are very quick. I never need to escalate.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were using Sophos and Symantec previously. We switched as SentinelOne took up fewer resources and could support a Linux environment. 

How was the initial setup?

The initial setup is fairly straightforward. 

What was our ROI?

It's giving me confidence that my network is protected. The ROI is not so much cost savings as security on offer. We can safely sustain our business and secure our data assets. However, the time and cost savings we've seen are quite good. 

What's my experience with pricing, setup cost, and licensing?

The solution is moderately priced. It's a valuable solution to have, however. 

Which other solutions did I evaluate?

We are evaluating Crowd Strike at the moment. 

What other advice do I have?

We are a SentinelOne customer. 

The quality and maturity of the product are good. It's one of the market leaders. It's delivered on what it's supposed to do. 

I'd rate the solution nine out of ten.

They are a good strategic security partner. They have the right credentials. They're offering a relevant service and it helps me communicate to my customers. I rate them very highly.

Which deployment model are you using for this solution?

On-premises


    Goodness I.

The best in business

  • June 20, 2024
  • Review provided by G2

What do you like best about the product?
What I like most is the one thing other security solutions do not have, and that is, the ability to rollback a machine to the last known stable state after a Ransomware infection. This entirely sets S1 apart from anything else in the market. It just gives you that extra level of comfort that whatever happens, you can always go back.
What do you dislike about the product?
Absolutely NOTHING!
It is everything I need in an XDR
What problems is the product solving and how is that benefiting you?
SentinelOne can help you identify vulnerabilities on all onboarded machines. This includes OS-based vulnerabilities and Application-Based vulnerabilities. It gives you a single pane of glass view on your endpoints.


    Ricardo Biggs

Effectively ingests and correlates data from all our security solutions

  • June 20, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use SentinelOne Singularity Complete for network protection and response.

How has it helped my organization?

SentinelOne Singularity Complete effectively ingests and correlates data from all our security solutions, providing a unified view for better threat detection and response.

SentinelOne Singularity Complete aggressively identifies and quarantines potential threats. It effectively catches threats that other EDRs might miss. Overall, we find this level of aggressiveness acceptable for an endpoint protection solution and are satisfied with SentinelOne Singularity Complete's performance. We saw the benefits immediately.

SentinelOne Singularity Complete significantly reduces alerts by filtering out many false negatives. This allows us to identify actual threats as soon as they are categorized, separating true positives from the filtered noise. This helps us focus on the real threats, eliminating the need to sort through irrelevant alerts. The number of alerts has been reduced by 75 percent. It also helped to free up a significant amount of our time to work on other tasks.

SentinelOne Singularity Complete has significantly improved our ability to detect threats, even those previously unknown. This advanced EDR solution provides alerts for any suspicious activity, regardless of classification, allowing us to proactively assess and mitigate potential risks.

While SentinelOne Singularity Complete shows promise in reducing our organization's costs, the solution is still new to us and we haven't quantified the exact savings yet.

It improved our organization's security posture by enabling us to proactively identify and neutralize emerging cyber threats, thereby reducing overall risk in the ever-present threat landscape.

What is most valuable?

SentinelOne Singularity Complete stands out for its threat-hunting abilities and the agility of its agents in detecting malicious content across our gateways and endpoints. We're impressed by the breadth of threats covered by their constantly updated signature base, providing full protection against new cyber threats. While we're still exploring the platform's full potential, Singularity Complete's extensive capabilities, and superior coverage compared to our previous solution have already given us a significant security advantage.

What needs improvement?

SentinelOne Singularity Complete offers competitive pricing, but there's always potential for even better value.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for one year.

How are customer service and support?

SentinelOne's technical support was good at assisting with onboarding through troubleshooting actions and resolving configuration problems.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

After using Symantec and Fortinet's EDR solutions, we migrated to SentinelOne Singularity Complete seeking a more comprehensive defense. SentinelOne's aggressive threat detection capabilities were a major factor in our decision.

How was the initial setup?

The initial setup was seamless thanks to the SentinelOne support team. We had three people involved with the deployment from our local team and the support engineers online.

What about the implementation team?

The SentinelOne support team helped us with the implementation in-house and it was seamless.

What's my experience with pricing, setup cost, and licensing?

The pricing for SentinelOne Singularity Complete is competitive.

Which other solutions did I evaluate?

We evaluated several endpoint detection and response solutions, including Symantec, SentinelOne, CrowdStrike, and Bitdefender. While Symantec offered a phased migration option from on-premises to cloud and maintained endpoint interoperability, its EDR and threat-hunting capabilities fell short compared to SentinelOne. SentinelOne's robustness ultimately outweighed the advantages of the other options, including CrowdStrike's strong detection capabilities but higher price point, and Bitdefender's overall offering.

What other advice do I have?

I would rate SentinelOne Singularity Complete nine out of ten.

We're in the process of consolidating our security solutions by migrating some services to the SentinelOne platform. While SentinelOne is a strong contender, we're also evaluating other tools to diversify our security posture and avoid vendor lock-in. This multi-platform approach will ensure we have the full protection needed.

As of now, no maintenance has been required for SentinelOne Singularity Complete.

SentinelOne is a strategic partner for our security operations. Their solution helps us maintain the safety of our internal systems, applications, and users. As security is a top priority, we consider them a top-tier partner in our overall operations.

I recommend SentinelOne Singularity Complete for anyone needing a robust Endpoint Detection and Response solution. However, to ensure it meets your specific needs, thoroughly evaluate its capabilities against your current operational requirements. If it aligns with your needs, consider a trial to experience SentinelOne's operation firsthand before committing to a contract.

Considering our sensitive data and security needs, we require a top-tier endpoint protection solution. SentinelOne Singularity Complete stands out as a market leader, achieving high ratings and verification from industry experts like Gartner.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other


    Computer & Network Security

EDR Solution

  • June 05, 2024
  • Review provided by G2

What do you like best about the product?
Easy to roll out and install

Not resource intensive on machines

Console is easy to use and configure/troubelshoot issues.
What do you dislike about the product?
You will need to fine tune it, you cannot just install and forget. It does block some legitimate applications.
It does cost more.
What problems is the product solving and how is that benefiting you?
Provides rebust protection for our customers and piece of mind that our systems are safe. Also intergrates with N-Able which is great for monitoring and installations.


    Rahul Dhani

Saves us time, improves security, and reduces alerts

  • May 29, 2024
  • Review provided by PeerSpot

What is our primary use case?

I am an MSP and provide service on behalf of SentinelOne.

I manage the incident logs from SentinelOne for our clients.

How has it helped my organization?

We integrated the SysLog server with SentinelOne without any issues.

SentinelOne Singularity Complete saves clients time by offering a comprehensive security solution that combines automatic detection, machine learning, behavior monitoring, and zero-day attack protection, all in one place, compared to traditional on-premise solutions.

SentinelOne Singularity Complete significantly reduced the number of alerts.

SentinelOne Singularity Complete freed up three of our people to focus on other tasks.

What is most valuable?

The most valuable features of SentinelOne Singularity Complete are machine learning because it saves us time, device control for data privacy, and the token. 

What needs improvement?

SentinelOne Singularity Complete needs to improve the integration capabilities with SIEM.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for eight months.

What do I think about the stability of the solution?

SentinelOne Singularity Complete is extremely stable.

What do I think about the scalability of the solution?

SentinelOne Singularity Complete is scalable.

How was the initial setup?

Cloud deployment for this project was a simple process. With two people involved, it only took one hour to activate the tenant and configure everything.

What other advice do I have?

I would rate SentinelOne Singularity Complete nine out of ten.

SentinelOne Singularity Complete stands out as a mature security solution. Its robust threat detection, data loss prevention, and machine learning capabilities all point to its effectiveness.

Which deployment model are you using for this solution?

Public Cloud


    Nitesh R.

Protect threat hunting

  • May 22, 2024
  • Review provided by G2

What do you like best about the product?
SentinelOne helps us understand threats and against new threats.
Here are some points.
1. Endpoint Protection.
2. Automates Responce.
3. Ease of Use
4. Integration and Compatibility.
5. Ease of Implementation.
6. Protect Threat huntings.
What do you dislike about the product?
SentinelOne is costly rather than some other security tools.
What problems is the product solving and how is that benefiting you?
Manual threats responce very slow, error and increasing the risk of damage and data lose during a threat. But SentinelOne automates threat responce, decrease the number of effected devices, remidating the threats without the human intervention. Sentinelon reduces the number of attacks.


    ArjitYadav

Helps reduce our MTTD and MTTR while improving our network visibility

  • May 20, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our organization is leveraging SentinelOne Singularity Complete to achieve a comprehensive endpoint security solution. This involves utilizing SentinelOne's EDR functionality across all our endpoints, including IT, OT, and legacy systems. By integrating additional log sources, we're expanding to XDR which will further enhance threat detection, investigation, and response capabilities. This enriched data will also enable the creation of custom workflows to streamline security operations and improve the overall effectiveness of SentinelOne alongside existing security solutions like Office 365, proxy servers, and firewalls, allowing for better correlation and incident response.

Our previous antivirus solution wasn't strong enough to keep up with the growing number and complexity of cyberattacks. Traditional antivirus struggles to monitor all endpoint processes and activities. SentinelOne Singularity Complete addresses this issue with its Endpoint Detection and Response capabilities. EDR collects comprehensive endpoint data and stores it centrally, allowing us to monitor all running processes, identify evolving threats and their techniques, and take appropriate action. Additionally, SentinelOne's built-in AI and ML can detect suspicious behavior that traditional antivirus solutions might miss, providing advanced protection against modern cyberattacks.

Our organization utilizes a two-pronged approach to cybersecurity with SentinelOne. On-premises, SentinelOne Singularity Complete safeguards our sensitive big data that never leaves our network. Additionally, we leverage the cloud-based SentinelOne SaaS solution for further protection.

How has it helped my organization?

SentinelOne offers a marketplace that expands its XDR capabilities. This marketplace allows for seamless integration with various security solutions, including Azure AD, email gateways, threat intelligence platforms, firewalls, and proxies. By integrating these tools, we can create automated response playbooks within the XDR platform, streamlining our security posture.

SentinelOne Singularity Complete excels at gathering and analyzing data from various security solutions. Its built-in marketplace offers over 120 connectors that automatically ingest logs, enabling correlation and better incident response through custom workflows. This integration streamlines security operations by minimizing manual effort and allowing security personnel to focus on faster remediation.

We leverage Ranger to secure our raw networks and functionalities that SentinelOne has limited coverage for. Additionally, we actively search for vulnerabilities in our systems.

Ranger is a valuable tool for improving network and asset visibility. It helps us identify gaps in our coverage by highlighting raw networks and unmonitored endpoints. These blind spots represent areas where we lack agent deployment, and Ranger essentially acts as a roadmap for prioritizing where to install them for a full view of our environment.

Ranger has a seamless integration process. From the console, we enable Ranger, triggering the installation of a lightweight agent on our endpoints. This agent then monitors traffic to identify coverage gaps and potential vulnerabilities within our system.

Integrating all log sources and creating a custom workflow will streamline analyst workloads. This will automate most of the basic tasks currently handled manually, freeing up the team for other projects. The analysts performing investigations and remediation will see a significant reduction in time spent on repetitive tasks.

Since implementing SentinelOne Singularity Complete, our mean time to detection has been drastically reduced, going from two full days down to just ten minutes each month.

SentinelOne Singularity Complete has reduced our mean time to remediation.

SentinelOne Singularity Complete has been a valuable asset in reducing our organization's security risks. Its features, including device control and firewall management, provide us with the tools we need to effectively manage and secure our endpoints.

What is most valuable?

SentinelOne offers several valuable features for threat detection and response. Correlation, static analysis, and other detection engines work together to identify and address security issues. Additionally, the STAR Rules feature allows us to create custom alerts based on specific attacker behaviors or indicators of compromise. This empowers us to not only respond to built-in threats but also proactively detect and prevent emerging ones by defining custom actions for abnormal activity. In short, SentinelOne goes beyond native threat detection, offering customization to tackle even the newest threats.

What needs improvement?

SentinelOne Singularity Complete needs more connectors for integration with more solutions.

It seems there are currently two separate installers for the same device, one in MSI format likely for Windows and another in a potentially custom EXP format. Ideally, these could be combined into a single installer. If that's not feasible, the EXP format could be used as a self-extracting archive that automatically installs the software using the MSI installer. This would eliminate the need for two separate agents and provide a more streamlined installation experience.

SentinelOne endpoint protection enters a reduced functionality mode during certain resource-intensive events. This mode temporarily limits some features and may require a machine restart. In some cases, the agent might even get disabled. To restore full functionality, we need to re-enable the agent and reboot the machine, which can be inconvenient. Ideally, SentinelOne should improve its handling of resource usage to avoid these disruptions.

The technical support response time has room for improvement.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for three months.

What do I think about the stability of the solution?

The current version of SentinelOne Singularity Complete is stable.

What do I think about the scalability of the solution?

SentinelOne Singularity Complete is highly scalable.

How are customer service and support?

The technical support response time is slow.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Our previous antivirus solution, Symantec Endpoint Security, struggled to keep up with evolving cyber threats. Additionally, integrating it with other security tools proved to be a slow and cumbersome process. Since switching to SentinelOne, we now benefit from seamless integration with various log sources and other security solutions, enabling a more holistic and responsive security posture.

How was the initial setup?

The initial deployment was straightforward and took four months to complete in our large environment but it was not complex to onboard the machines based on our policies.

Four people were required for the deployment. 

What's my experience with pricing, setup cost, and licensing?

While the cost of SentinelOne Singularity Complete might seem high at first glance, it's important to consider the value it offers. This helps to average out the cost.

What other advice do I have?

I would rate SentinelOne Singularity Complete nine out of ten.

SentinelOne Singularity Complete offers a comprehensive security solution for cloud workloads and endpoints. While it excels at covering all these areas, it could benefit from more granular control and further enhancements. The ability to extend its protection to cloud security or cloud servers, similar to CSPM tools, would be valuable for taking action within cloud or microservice environments.

Maintenance is required for updates.

SentinelOne is a good strategic security partner.

Before implementing SentinelOne Singularity Complete, it's crucial to understand how it will integrate with your existing systems. This ensures compatibility and avoids any unintended consequences. Make sure to create exclusions for any applications that might conflict with SentinelOne to prevent disruptions.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other


    Mohit Dhingra

Helps free up time, save costs, and reduce organizational risk

  • May 20, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use SentinelOne Singularity Complete for EDR. It is a one-click recovery.

How has it helped my organization?

SentinelOne Singularity Complete stands out for its ability to collect logs from any security tool we have, bringing together all our data onto a single, unified console.

The Ranger functionality helps identify vulnerabilities in our environment.

Singularity Complete is a complete security solution that goes beyond just alerts. It provides a dashboard that displays all configured security alerts, including lateral movement, consumer attacks, and any other relevant events, on a single console for easy monitoring and response.

Singularity Complete helps free up our time and has reduced the mean time to detection.

It also helps reduce the mean time to remediation and helps cut our client's costs by 75 percent.

Singularity Complete helps reduce organizational risk and improve compliance.

What is most valuable?

The most valuable feature of SentinelOne Singularity Complete is the STAR Rules.

What needs improvement?

While our current remote access to SentinelOne Singularity Complete is achieved through publishing, having a direct GUI interface would be a significant advantage for our user and administrator team. This console access would provide a more intuitive and efficient way to manage the platform.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for one and a half years.

What do I think about the stability of the solution?

I would rate the stability of SentinelOne Singularity Complete nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of SentinelOne Singularity Complete ten out of ten.

How are customer service and support?

The technical support is excellent.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

SentinelOne Singularity Complete is reasonably priced.

What other advice do I have?

I would rate SentinelOne Singularity Complete ten out of ten.

SentinelOne Singularity Complete stands out in the EDR market by offering a unique million-dollar guarantee, demonstrating their confidence in the product's ability to effectively protect our systems. This financial backing signifies a strong belief in its performance, something no other EDR vendor currently offers.

SentinelOne Singularity Complete is a zero-maintenance product. It's supported by their management defense research team which is working on the console update as well as the automation of the agent-client updates.

I would recommend SentinelOne Singularity Complete.

Which deployment model are you using for this solution?

Hybrid Cloud