We have deployed SentinelOne Singularity Complete on all of our internal employee workstations. It is our endpoint solution for extended detection and response and all of the components within that scope.

We implemented SentinelOne Singularity Complete to help us address our cybersecurity challenges, mitigate threats to our machines and organization, and protect our data.

SentinelOne Singularity Complete integrates well with other third-party solutions, such as Palo Alto Networks, which we use for VPNs, and Zscaler, which we use for content filtering. The fact that it is not an invasive program is great. Therefore, staying in alignment with what SentinelOne is currently doing with the platform is something I would definitely recommend. Something to avoid when choosing an endpoint protection solution is resource consumption. People develop a bad reputation for a product when they detect it impeding their workflow. So, as long as SentinelOne can avoid this, they are on the right track.

It ingests and correlates data across all of our security solutions. It is a modern solution that I am extremely satisfied with.

SentinelOne Singularity Complete has helped us consolidate our security solutions. It is an extended detection and response solution that provides us with detection and response capabilities, as well as heuristic-based protection. It is a very modern endpoint protection solution. I think it is very competitive with other software such as Trend Micro.

SentinelOne Singularity Complete is a modern endpoint protection solution that addresses the cybersecurity needs of the organization realistically and from a compliance perspective. Since I joined the team a year ago, I have seen the benefits.

SentinelOne Singularity Complete reduces the number of alerts because it is an easy-to-manage solution without thousands of data sources. When we do receive alerts, Singularity Complete provides concise and actionable information.

SentinelOne Singularity Complete is a manageable solution that scales and does not require a dedicated person to handle it.

I am satisfied with SentinelOne Singularity Completes MTTD.

SentinelOne Singularity Complete helps reduce the MTTR because it provides actionable steps when something is detected. It also helped us reduce our organizational risk. It uses modern techniques to identify threat actors and helps us maintain compliance. As a large international company involved in governance, it is important to us that Singularity Complete reduces our organizational risk. 

SentinelOne Singularity Complete does not consume many resources compared to the competition, like McAfee. The external drive scanning is great.

I am not a fan of the UI and feel it has room for improvement.

Heuristic analysis can always be improved. Many companies need to work on this. So, I think the sooner SentinelOne, for example, can get ahead of the curve on that, the sooner we can count on it as a realistic enterprise solution.

I have been using SentinelOne Singularity Complete for over one year.

SentinelOne Singularity Complete is one of the most stable solutions we have in our stack.

SentinelOne Singularity Complete is scalable.

The few times I have used the technical support it has been a good experience.

Positive

I would rate SentinelOne Singularity Complete eight out of ten.

Although we can use a multifaceted approach with different products, this has both advantages and disadvantages. For example, if one product fails, the entire system does not. However, it would be an advantage if SentinelOne offered other tools, such as VPN and encryption. SentinelOne Singularity Complete is a cutting-edge, modern solution that offers a multifaceted approach to XDR. It is not outdated like many other programs. As long as SentinelOne continues to innovate and evolve in the cybersecurity landscape, it will remain a leading solution.

One of the things that really impressed me about SentinelOne Singularity Complete compared to other solutions was their commitment to taking cybersecurity practitioners seriously. This is anecdotal, as I met some of the most technical professionals working at their booth at Black Hat, while many other booths were staffed by sales representatives. As a practitioner, the fact that I can't ask many sales representatives very technical questions is not a good reflection on the company. SentinelOne was different. I was able to have very technical discussions with their staff, which shows that they take their approach very seriously.

SentinelOne Singularity Complete is at the forefront of cybersecurity protection. I consider it a great solution option, and I strongly recommend comparing it to other offerings. I believe it will stand up well against the competition.

We are a Fortune 500 company, and SentinelOne Singularity Complete is deployed on tens of thousands of endpoints.

SentinelOne Singularity Complete is a set-and-forget solution when it comes to maintenance.

I have good impressions of SentinelOne as a strategic security partner.

Organizations should research any solution before implementing it. The price of one product may make sense for some organizations but not others. Apply the same due diligence to any solution that will affect the organization's overall security posture.

We use SentinelOne Singularity Complete for incident management planning to protect against insider and outsider threats, monitor threats, block websites across our branches, and manage assets.

Before implementing SentinelOne Singularity Complete, we could not track our assets, manage the threat insights, or block USB devices. Now we can manage and handle all our assets and keep them healthy. We can also protect our data from malware and ransomware attacks.

The SentinelOne Singularity Complete reporting suite is essential for providing comprehensive visibility into the security posture of an organization.

We realized the benefits of SentinelOne Singularity Complete two months after we deployed it. We knew after the proof-of-concept that SentinelOne Singularity Complete would be useful in our environment.

SentinelOne Singularity Complete helps our organization track all our systems. We receive an automated weekly threat report on our systems, which helps us manage incidents before they occur. We automatically receive insight threat reports in our emails, which is a great way to identify and track issues so that we can remove the affected asset from the environment to protect our systems and network.

SentinelOne Singularity Complete has helped reduce our organizational risk. 

SentinelOne Singularity Complete has a valuable feature that allows us to install the agent on every endpoint and extract all asset information for reporting purposes in our live inventory.

SentinelOne's XDR service is valuable. We use them to find the root cause of an issue.

I would like to have a remote desktop feature added so we can remotely access our endpoints.

I have been using SentinelOne Singularity Complete for six months.

We previously used Kaspersky, but we found that it could not clearly identify all of our assets and risks. With SentinelOne Singularity Complete, our environment is more secure.

The initial deployment was straightforward. 

We used a third party for the implementation.

SentinelOne Singularity Complete is expensive, but we must be willing to pay for it if we want a high level of protection.

I would rate SentinelOne Singularity Complete nine out of ten.

We recommend that people evaluate SentinelOne Singularity Complete before buying it. At a minimum, they should compare it to their current solution and other products to see the difference. They should do a small comparison of the major points that each product covers and does not cover. Once they have a good understanding of the options, they can have a demo or proof-of-concept before making a purchase. Additionally, it is helpful to check which companies are currently using SentinelOne Singularity Complete in their live environment for a long period of time without experiencing any challenges.

We use SentinelOne Singularity Complete as an antivirus product. We also use SentinelOne's product called Vigilance, which monitors and takes action on active threats in the environment. So, basically, if someone clicks a file, Vigilance recognizes it and takes action for us, providing recommendations and remediation steps. This is a huge value add, and it's in addition to Singularity Complete's ability to monitor threats on devices from the cloud and offer remediation steps.

Our previous antivirus solution was not providing adequate protection. Threats are evolving and mutating rapidly, making it difficult for older antivirus solutions to keep up.

We have not experienced any interoperability issues. Initially, SentinelOne flagged some older software that was trying to run, but we could allow an exception to continue using the software. SentinelOne would still scan the software's location, but it would not block the processes from running. This flexibility is very useful.

SentinelOne Singularity Complete gives us peace of mind when it comes to day-to-day threats, knowing that nothing will get past them and they are always vigilant in detecting and responding to active threats on the network. It helps us sleep better at night.

It does not produce many alerts, but it has reduced the number of threats we have. Alerts are good, but only if they are not too frequent. When there is an active threat, the alert is clear about what is happening, who is affected, and the name of the machine. The alerts are also concise.

It allows our staff to focus on other more important items.

SentinelOne has helped reduce our MTTD and our MTTR because we pay for Vigilance.

SentinelOne Singularity Complete reduces our risk of major attacks, lowering costs.

SentinelOne Singularity Complete has reduced our organizational risk.

The fact that SentinelOne is actively looking for threats and runs them against the hash on the Internet to determine if they are malicious or not, is what takes it to the next level compared to other antivirus products. SentinelOne is more than just an antivirus software, it provides insights into threats and shows the flow of attacks. It also allows us to set policies in the cloud so that any other system that is affected by the same bug or virus will be automatically killed, removed, and rolled back. Cloud automation is truly amazing.

I would like to see a privilege access management feature added to SentinelOne Singularity Complete. This would allow us to generate alerts when users try to run applications as administrators to approve or deny these requests and create policies within SentinelOne. I think this would be a great addition to the suite, as it would eliminate the need to purchase a PAM solution from another vendor. It would also give us greater visibility into user activity, as the SentinelOne portal is already very good.

SentinelOne needs to improve its endpoint deployment process. To illustrate, compared to ConnectWise, a remote management software that also has some security features. In ConnectWise, we can generate an installation package based on a group and deploy the software to all endpoints in that group without the need for a script.

I have been using SentinelOne Singularity Complete for three years.

I would rate the stability of Singularity Complete ten out of ten.

I would rate the scalability of Singularity Complete ten out of ten.

We pay for Vigilance, which is a 24/7 instant response team. However, if we did not pay for Vigilance and I had a question for technical support, they would usually respond within a few hours or the next business day, depending on the issue. I feel that they ask too many irrelevant questions when we are generating a ticket, but I understand why they do it.

Positive

We were using Carbon Black before, but SentinelOne Singularity Complete is much easier to use. The portal is more intuitive, the email alerts are more intuitive, and everything about it is easier on the eyes. It has a simpler view. Their cost was comparable to Carbon Black, but the solution was much better.

The initial deployment was moderate. It would be much better if SentinelOne had a better way to induct the site token into the installation process, rather than requiring users to create a script.

The deployment took a couple of weeks to complete and required two people. We captured 80 percent of the endpoints within the first day, and then it took a couple of weeks to catch the more subtle ones.

Nothing good is cheap, and SentinelOne is no exception. However, as a market leader with a great product, they don't have to be so timid with their pricing. I would like to see lower prices, but I understand why they charge what they do. It is what it is when it comes to SentinelOne Singularity Complete.

I would rate SentinelOne Singularity Complete nine out of ten.

I would focus more on how the product is delivered and maintained. Maintenance of any type of antivirus product is always an important question when it comes to how to maintain this product and how to use it without dedicating a lot of resources to it. SentinelOne has just introduced an automatic upgrade feature for their client agent that allows us to set a policy to always keep our agents on the general mobility version. This will automatically upgrade our agents for us, saving IT a lot of time. Before, we had to manually upgrade our agents from the cloud, but now this process is fully automated. This is a huge value-added feature, and the agent is not very disruptive.

We have SentinelOne Singularity Complete deployed on our Windows servers across the country. Around 15 people are using the solution.

We must constantly monitor the portal to review items that Singularity Complete has blocked. Occasionally, we must decide whether to allow or deny access. We must definitely stay engaged with the portal, as it is not a fully hands-off solution. This is appropriate, as some interaction is necessary. However, the level of interaction required does not bother me.

If I were to recommend SentinelOne Singularity Complete to anyone else, I would definitely help them understand these types of products. People who are looking at cloud antivirus are usually coming from on-prem antivirus, so they may be shocked by the price. I would help them understand that yes, cloud antivirus products cost more than normal antivirus, but they offer peace of mind. Once they understand this, they can start to appreciate the value of the product.

We use SentinelOne Singularity Complete to protect all of our servers and cloud workloads, whether they are on-premises or hosted in the cloud.

We were transitioning from our legacy antivirus protection system, which required a lot of overhead to maintain, ensure they were up to date, and verify their performance. It also tended to hurt system performance. We therefore sought to move to a modern EDR solution that did not rely on that type of outdated technology. We migrated to SentinelOne, which gave us better protection without the adverse consequences of legacy AV products.

SentinelOne Singularity Complete is deployed on workstations, data centers, servers in the public cloud, and all of our mobile devices, which are very numerous.

The integration between SentinelOne and IBM QRadar, our security operation center SIEM, is important and works extremely well. It means that if there are any alerts on the SentinelOne platform, they will be sent to QRadar, where a stack analyst will review them. This allows us to start working on incidents quickly, without having to have people continuously monitoring the SentinelOne console. Another benefit of the integration is that it makes it easy to deploy new or upgraded versions of the SentinelOne software to all of our endpoints and servers. We simply notify the data center run by the customer success team, and they take care of the deployment. This eliminates the need for IT overhead to keep everything up to date, which is important from a governance perspective.

The integration with other SentinelOne products and third-party tools is very good.

SentinelOne Singularity Complete's ability to ingest and correlate data from our other security solutions is good. If we look at a diagram of our security operation systems, we can see that the SIEM is at the center of everything. All other products, such as SentinelOne, Chain, patch management, and abnormal security for email, feed into the SIEM, which is where the stack measures everything. Therefore, SentinelOne does not integrate with other solutions directly, but rather through the SIEM.

In the three years since we began using SentinelOne Singularity Complete, we have not had a major security incident. We have observed malware entering browsers through websites, but SentinelOne has always dealt with it effectively. Therefore, we see the benefits of the platform in the absence of any significant events. As long as SentinelOne Singularity Complete continues to operate quietly, we are happy with its performance.

SentinelOne Singularity Complete alerts when it should, and those alerts are sent to the SIEM. I don't approach EDR or SentinelOne from the perspective of wanting to reduce alerts, because I want those alerts. I rely on peripheral systems like SentinelOne to always tell the SIEM anything it needs to know. So, I'm not approaching this from an alert minimization perspective. Instead, I approach it from this perspective: If we have a high, medium, or low alert, it's up to us to decide how we're feeding our highest rate and mediums, but we don't need to feed in the lowest alerts because we don't see the benefit of that. It's up to us to make that judgment. And obviously, our high and medium alerts will be smaller, and our lows will be higher. It's up to the customer to decide how much they want to send over to the team.

SentinelOne Singularity Complete has helped free up our staff time around one day per week.

SentinelOne Singularity Complete helps reduce our MTTD.

SentinelOne Singularity Complete has reduced our MTTR by 25 percent. It is a more reliable product, so we receive alerts and respond to them more quickly than we did with the previous product.

SentinelOne Singularity Complete has reduced our organizational risks by five percent.

The most valuable aspect of SentinelOne Singularity Complete is the protection it provides. We get endpoint protection without the IT team workloads and the negative impact on end-user rotation servers. This is because of the way SentinelOne has implemented the technology.

One of my criticisms of SentinelOne is the Ranger functionality. If Ranger were part of the core product, we would be able to identify endpoints or servers that need to be protected with our licenses. However, to get Ranger, we need to buy more licenses, which doubles our costs. I would like to have Ranger, but I challenge the way that SentinelOne licenses it. I believe that Ranger should be a core part of the product. If we run Ranger today and find that 100 devices on our network are not protected by SentinelOne, we would then need to add on those 100 licenses to cover them.

The licensing model is too complex, whether we agree with all parts of it or not. Everything is now offered as a service, so the console and the licensing model can be improved to make things easier, especially when updating new versions of the software.

I have been using SentinelOne Singularity Complete for three years. 

SentinelOne Singularity Complete is stable.

SentinelOne Singularity Complete is highly scalable.

We are happy with SentinelOne's technical support.

Neutral

We previously used a legacy solution. The migration over to SentinelOne Singularity Complete was relatively trouble-free.

Once all testing was complete, the deployment was straightforward. Eight part-time employees completed the deployment in three months.

The only return on investment we can point to with any EDR is that we have not been attacked.

SentinelOne Singularity Complete is reasonably priced. Compared to other products I've used in the past, such as CrowdStrike, it is significantly less expensive. I can easily find evidence of this price difference, so I believe that SentinelOne is a fairly priced product.

I would rate SentinelOne Singularity Complete eight out of ten.

SentinelOne Singularity Complete is a mature solution of the highest quality.

We have deployed SentinelOne Singularity Complete worldwide in airlines from Australia, throughout Europe, and across Africa in a complex environment.

We have 4,500 endpoints and around ten active users.

The maintenance level for SentinelOne Singularity Complete is relatively low.

SentinelOne is good as a security partner. They do exactly what we expect of them and it protects us.

I would always conduct a proof of concept for these types of products, as each environment is different. Even though SentinelOne Singularity Complete works well, a POC should always be done.

We use SentinelOne Singularity Complete as our endpoint security solution to detect malicious activity and unusual behavior. It is a great tool for analytics and forensic investigations, and it has a good feature for catching threats. I was particularly impressed with this feature.

We implemented SentinelOne Singularity Complete to secure our endpoints.

SentinelOne Singularity Complete has helped us consolidate our security solutions. We can create use cases and workflows in SentinelOne, and analyze alerts and logs. We can also create custom policies based on our needs. For example, we can create workflows for post situations, or detect specific types of attacks, such as persistence or defense evasion techniques. We can use these techniques to create our own custom use cases, which can then be deployed in production to detect these types of threats.

After deploying SentinelOne Singularity Complete, we were confident we would not face any endpoint security threats. SentinelOne was able to block the type of events that were a true positive. Sometimes, we have also received false positives, but SentinelOne should detect this activity. So, that was the expectation, and SentinelOne has met it. This is very helpful.

SentinelOne Singularity Complete met our business needs and requirements. It was easy to deploy and manage as an administrator, and we can manage the console without having to constantly connect to the user or machine. We can do many things from the console alone, such as taking remote sessions, uninstalling any other solutions or products, and performing cleanup activities. This has been very helpful. We saw these benefits within one month of deploying Singularity Complete.

SentinelOne Singularity Complete helped reduce the number of false positive alerts we were receiving with our previous solution.

SentinelOne Singularity Complete has helped us save three hours per day of our staff's time. The single console makes it easy to manage compliance, including health check reports and the applications we are managing. We were able to identify and remediate malicious files through the console, without having to resolve the issue directly with users or other teams. This is a significant improvement.

SentinelOne Singularity Complete has helped reduce our MTTD and our MTTR.

SentinelOne Singularity Complete has helped reduce our organizational costs by eliminating the need for other endpoint security solutions. It is a cost-effective solution that provides comprehensive protection.

It has reduced our organizational risk by 90 percent.

The threat detection and prevention capabilities are valuable, providing development programming support that enables us to perform fair investigations. SentinelOne also provides security for installed devices for all operating systems, including Mac, Windows, and Linux, for users who cannot install SentinelOne themselves and need to connect with the administrator.

SentinelOne Singularity Complete needs to support more common development languages, such as PowerShell and Python so that we can better use the solution.

In the release, I would like to have application management features and pre-defined command features that allow us to take control of the system. 

SentinelOne needs to provide more documentation for administrators and analytics.

I have been using SentinelOne Singularity Complete for six months.

I would rate the stability of Singularity Complete eight out of ten.

I would rate the scalability of Singularity Complete eight out of ten.

We have 24/7 support, but it is just moderate.

Neutral

SentinelOne is more secure and offers better scope for threat hunting on Linux than other security solutions, such as CrowdStrike and Microsoft Defender for Endpoint. SentinelOne Singularity Complete allows us to consolidate solutions and is easy to administer from a single console.

The initial setup is straightforward. After completing the proof of concept, we deploy the Singularity Complete solution for our clients. We install the agent and create group policies for detection and prevention. We use a configuration management solution to deploy Singularity Complete within five to ten minutes.

One person can complete the deployment.

We implemented the solution in-house.

I would rate SentinelOne Singularity Complete seven out of ten.

I would rate SentinelOne Singularity Complete's ability to be innovative eight out of ten.

SentinelOne Singularity Complete has a mature GUI.

We deployed SentinelOne Singularity Complete in one of our client environments with 13,000 machines and 1,000 servers.

SentinelOne Singularity Complete maintenance consists of daily monitoring for updates and prioritizing policies and requires around five administrators.

SentinelOne is a good strategic partner.

SentinelOne Singularity Complete makes it easy to perform operations and investigations.

I am not an end-user of Singularity Complete. I'm a service provider. We have a complete team that focuses on handling incidents from this platform for our customers. We are an extension of their team, and they outsource these tasks to us.

Singularity has multiple mechanisms to identify threats and transform them into incidents. The solution not only detects but also prevents threats. On the investigation side, it helps our analysts analyze events to understand exactly what's happening and why these events have been generated.  

Singularity helps reduce the number of incidents generated. We can configure it to reduce false positives, but we also need to implement a SOAR platform to automate the resolution of some frequent incidents. 

Singularity Complete saves us some money because we don't need to implement any other additional solutions. SentinelOne is more powerful than an antivirus and can secure the environment without the need to implement an IPS, IDS, or a next-gen firewall. It's a good choice for a medium-sized business. The solution reduces organizational risks in terms of the continuity of activity, maintaining confidentiality, and external threats like malware and ransomware.

The most valuable feature is the rollback functionality, which is highly impactful. We can roll back deleted or compromised files. The Ranger feature is also interesting. It enables the solution to visualize the logs and assets that are not yet covered by the platform. Ranger also enables deployments and revisions. It doesn't always work, but it's effective  90 percent of the time. 

Ranger doesn't require us to deploy an agent on our architecture or integrate anything. We activate and configure it, and everything works. You can choose to visualize assets that have no agent installed so we can get full coverage of all the assets. You can also tell it to block connections to any assets that aren't covered. 

We can identify activities and sensitive connections that we can isolate from the network. We can set all our agents to not communicate with certain IP addresses or assets without the agent. For example, we can limit IoT devices, surveillance cameras, printers, etc. This functionality is critical for covering the gaps. 

SentinelOne is making a lot of moves to acquire various companies, but the roadmap isn't clear, and it is still uncertain how the new acquisitions will integrate. For example, SentinelOne recently acquired a mobile security solution, but there is no real integration between the platforms. 

We also have a SOAR platform that helps us reduce the number of incidents that our analysts must handle manually. It would be nice if Singularity Complete had native security automation and integrated mechanisms to reduce the number of false positives. 

I have used Singularity for about three years.

I rate SentinelOne support eight out of 10. SentinelOne offers excellent support.

Positive

I rate SentinelOne Singularity Complete eight out of 10 overall. It needs some improvement in some areas, such as backup functionality and performance, but it's a good solution. 

We use SentinelOne Singularity Complete to protect our environment against malware, unwanted programs, and ransomware.

We implemented SentinelOne Singularity Complete for better overall visibility on our endpoints. SentinelOne Singularity Complete is excellent at remediating.

SentinelOne Singularity Complete is great at ingesting and correlating data across our security solutions. I have better visibility and can see how many endpoints and groups are affected and how much the problem spread in our environment. I can see the scope of the work I need to do.

I use SentinelOne Hunter for threat hunting. It can be used in two ways, SentinelOne provides a library of pre-audit queries on different vulnerabilities, topics, and groups. We can use these queries to search for specific activities in our environment. If we have our own indicators of compromise, such as those from a CISA advisory, we can use the Scraper feature to scope those IOCs to our environment and look for them.

Singularity Complete has helped reduce our alerts by 25 percent.

Singularity Complete has helped reduce our MTTD and our MTTR.

It has helped reduce our organizational risk.

I mostly use the dashboard to view infected endpoints on unresolved threats, so that I can prioritize my investigations. In incidents, SentinelOne's remediation is excellent; we can immediately see if the threat type is dynamic or static. In other words, if it has been executed. Additionally, I like the visibility that we have into machines, as we can log in and investigate them directly.

Singularity Complete's process stream has room for improvement.

I find CrowdStrike's vertical layout to be better than SentinelOne Singularity Complete's horizontal layout.

I have been using SentinelOne Singularity Complete for one year.

SentinelOne Singularity Complete is stable. We have only had minimal issues with the solution's performance.

SentinelOne Singularity Complete is scalable. The number of agents available on our endpoints is based on our license.

I would rate SentinelOne Singularity Complete nine out of ten.

We have one engineer who maintains SentinelOne Singularity Complete.

I recommend SentinelOne Singularity Complete based on each organization's business model and what it is protecting. Organizations should definitely consider this solution when evaluating other products. The remediation feature that SentinelOne Singularity Complete offers is superior to other EDR solutions and can help remediate a situation quickly.

We use SentinelOne Singularity Complete as an endpoint protection solution. It is our primary endpoint protection solution for our workstations and servers for protection from any kind of threats that may appear on those systems.

We have some localized virtual machines that it is running on. We do not have any cloud workloads.

SentinelOne Singularity Complete is pretty good in terms of being able to fine-tune the alerting that you get. It is better than other solutions that are super noisy to the point that it is difficult to drill down. If you get an alert of something that is actionable, it is better than getting one alert and then getting five others right behind it. This solution is pretty good at not being noisy.

Luckily, I do not spend a ton of time with SentinelOne Singularity Complete unless there is an alert or a potential breach, but that just does not happen very often. Email security is the front door of protection, and that takes the brunt of any kind of security concerns. Luckily, most things are not hitting our network right now.

SentinelOne Singularity Complete is pretty good at picking up things that are not necessarily malicious and alerting me that somebody or something is using something that needs attention. That happens instantaneously. It is pretty quick.

SentinelOne Singularity Complete is as fast as we can ask. I can see the alert and get on it. It does not take very long, so I am not sure how we can improve more when it comes to our time to respond. We are a small enterprise. It does not take us too long to respond to things.

Being able to keep track of the endpoints and the data that is available from the endpoints is valuable. We can see the patch levels, whether Windows endpoints are active or inactive, and who is the last user that was logged on. We get a lot of granular information that is valuable even when we are not talking from a security standpoint.

The agent update is not the most intuitive process, but I understand why they do it. We have a pretty vertical 64-bit environment for Windows. That is pretty much all we have, but we get alerts for things like the new Linux endpoint or things that do not apply to us. That is probably the only thing that I do not like. There may be some way to turn that off so that I do not get endpoint update alerts from platforms that are not applicable to our system, enterprise, or network.

We have had it for a couple of years now.

I have not had any issues related to downtime, uptime, or responsiveness of their infrastructure. I have not seen any reports where something was not working the way it was supposed to.

They would far outpace the scale of what we would be looking at.

I contacted their technical support at the very beginning when I was rolling things out, but it was not a major issue. It was just about me getting up to speed with how they do things. I do not have a negative impression of how that interaction went.

SentinelOne is a good partner. I had a few other technical support questions, and they answered them pretty quickly. They were pretty minor things, and they were always pretty quick to respond. 

Positive

We were using another solution previously. It was long ago. We were using Berkeley, which was bought by Alert Logic. The Berkeley product was pretty good, but when they were bought by Alert Logic, I did not like the way they did things. It was complicated. It was not intuitive. Their sales program was a little shady. We got locked into a contract that was not intentional. It was not a great experience. They have a product that is not a direct competitor to SentinelOne. We tried it, and it was super noisy for alerts. If I tried to clear all the alerts in the system, I would not have time for anything else. We were not necessarily looking for it, but because of the platform that we were on, we tried the other offerings that were included in the platform, and it just was not a good fit.

SentinelOne is a much more robust platform than Berkeley or Alert Logic in terms of endpoint protection. In terms of the ability to be innovative, SentinelOne provides tools. If we had stronger security requirements, they have other tools that we could utilize, such as Ranger. 

The portal is cloud-based, but the agents are on-prem.

I was involved in its deployment. I am a one-man IT shop. It was pretty straightforward. You get the agent that you want to install, and there is a code that you put in that locks it to your portal. It installs pretty easily.

It requires very little maintenance. Occasionally, I check to make sure that the agent version is pushed out because that is not automatic. I get to choose when the agent gets pushed out. If there is an update, I update them when I want to.

We did not need any help at all. It was just me. 

We do not put a price on security, but we have to choose between different products that are on the market. We are constantly evaluating other products every year. Endpoint protection is not something with which there is a huge opportunity cost by moving from one vendor to the next. Our security stack is not so integrated with SentinelOne. If, for some reason, they were not the best option, we could move to another option fairly easily. The fact that we are sticking with SentinelOne is a testament that it is not broken. It is still working for us. It gives us good peace of mind about the product line, where it is going, and the protection that it provides.

It is very competitive with other solutions that are on the market. At least the last time we renewed, it was very competitive.

I try to stay abreast of different platforms. I reached out to SentinelOne, and they put me in touch with a reseller, so I went out and found it. 

The biggest thing was how well SentinelOne ranked versus the other platforms. There was also a cost-benefit of a solution like SentinelOne. We thought it would be effective for endpoint protection.

It certainly was a cost-effective solution as compared to some of the other endpoint protection solutions that were available at the time. I would not have gone with SentinelOne if it was not a good value.

It is a very robust platform. It is a great candidate to serve small business environments. They do not target small businesses. They do not market it to small business environments with 50 users or less, but being a little more technically-minded, I wanted something that was enterprise-ready. Even though our environment is small, it was a good fit for us.

It did not require a lot of in-place support from the integrator or the reseller, but they did provide a large amount of presale decision-making help in terms of what I was getting into and what they could provide. That was very helpful. Talking to an integrator or a reseller so that you can put a person to the discussion is helpful.

In terms of integrations, we have looked into some of the integrations, such as with Mimecast. We have had some interest in that, but we have not utilized any of those third-party integrations. We also looked at the possibility of using some things with log management and being able to have a single source of how protected we are across the enterprise, but we have not yet pulled the trigger on anything like that.

Overall, I would rate SentinelOne Singularity Complete a nine out of ten.

We use it for endpoint protection. It is our antivirus and EDR solution. 

We are also using it for device control, such as blocking USBs, and we also use it for network control. We are blocking port access on machines.

Singularity Complete has saved us time. I recently did the agent upgrade. I used their upgrade policy and just specified the maintenance window and things like that. The first two times I updated the agents, I used to sit there and highlight the endpoints and run agent updates, but this time, I used auto-upgrade. With auto-upgrade, it ran between 6 PM to 8 AM, and then it ran all day on the weekend, and it was up in there. In one day, it updated 1,000 endpoints. That was pretty cool. I did not have to sit there and do the manual work. I just watched the system to make sure that the endpoints got updated. That was pretty cool. It is nice to know that I do not have to sit there, and I can just create a policy and let it go. It definitely saves time.

Singularity Complete has reduced our mean time to detect (MTTD). I get an email pretty much right off the bat. When an alert pops up, I get an email from my ticketing system, so it is pretty quick. If I am on my desk. I take care of it pretty quickly. Currently, I am the main person running this, and other people back me up when I am not around. I am hoping I can get somebody else trained on this. 

Singularity Complete has helped reduce our organizational risk. It is somewhere in the middle when it comes to contributing to our security posture.

SentinelOne has been a good partner. We mostly use Mac and Windows systems, and we were able to do device control and network control out of SentinelOne rather than through MDM. We are doing it all through SentinelOne. We did not have any conflict in the apps.

In terms of interoperability, we have plugged it into our Alert Logic MDR. It flags to our MDR. For example, if a threat cannot be mitigated or it is hard to mitigate a threat, then the MDR will notify us. Some of the things related to applications could use some work, but they are in the process of fixing this. We will then be able to update and disable applications through SentinelOne.

Device control and network control are valuable. 

They updated the console, and on the incidents page, we can break down the incidents and see all attack attempts. It is pretty cool and in-depth. 

The application management needs improvements, but I understand that they are working on it. We talked to them a few months ago, and it is something they are trying to get up to speed and fix. This way, we will be able to disable critical apps or vulnerable apps through SentinelOne. We will be able to patch applications or disable applications through the Application Management tab.

Singularity Complete has not helped reduce alerts. In fact, it produces a lot of false positives. It does its job, but I have spent the last week fine-tuning the system and trying to suppress false positives. I am getting a hang of it.

I have been using SentinelOne Singularity Complete for about a year and a half.

Its stability is very good. Recently, one person had an issue, and I had to reinstall the agent. They had lost their Internet connectivity. We put in some strategy work, and we had to go in there and figure out which ports are open, but other than that, it has been very good.

Its scalability is pretty good. 

I have interacted with their support. They are always pretty easy to get a hold of. I never have to wait. They are helpful. They have resolved any issue that I have ever brought up with them in a timely manner. I would rate them a 10 out of 10.

Positive

It is a cloud solution. I inherited it, so I was not there when they implemented it. It was implemented about six months before I got hired. It was probably deployed in late 2021, and I started in February 2022.

It requires a little bit of maintenance in terms of fine-tuning the false positives and things like that. For example, because people use Logitech devices, I had to suppress the alerts because they kept popping up because the hash was always different. I have noticed that when a new agent comes, it can be a little aggressive in the beginning. I have to fine-tune the alerts a little bit, but that is a part of the process. I update the agents twice a year. I will try to do it more because now I know how the upgrade policy works. The only thing I am not yet good at is reviewing the Mac logs. Windows logs are easy because of the years of Windows experience and the use of Windows Event Viewer. I just got to be better with the Mac logs.

In terms of cost savings, I am starting to get into the budget, but we have not got any malware or serious incidents. There are money savings when you do not have serious incidents.

We have not had any downtime. We have not had anybody's machines compromised. It has been protecting the endpoints pretty well. It has been pretty quiet. We have not had anything that we would consider a major incident, so it is doing pretty well.

I do not know much about it. From what I understand, it is pricey, but it works. It is a very good product. 

I also used SentinelOne five years ago at another company, and I find it to be way better now. It is a much more refined product. It does not actively scan the system the way it used to. It has come a long way in terms of performance on the machines. It does not hinder the performance of developers' machines. I hear no complaints about SentinelOne blocking or grinding machines to a halt with scans when developers are doing builds and things like that. It has improved greatly. Five years ago, I used to hear complaints about SentinelOne slowing down the systems, but I have not heard that once here.

We tested the Ranger functionality a bit. We were demoing it. Ranger was pretty cool for the visibility of devices, but we did not find a use for it.

Overall, I would rate SentinelOne Singularity Complete a 9 out of 10.