I have been using incident.io for a couples of weeks now and it is easy and powerful
What do you like best about the product?
Incident.io is easy to use and very intuitive. The command tool to handle incidents through Slack is great. Also, having alerts such as phone calls, SMS, and emails, along with a management tool for incidents and post-incident reports in a single app, is extremely useful.
What do you dislike about the product?
Assigning an incident leader requires extensive configuration; it should be simpler to assign the on-call person.
What problems is the product solving and how is that benefiting you?
We had separate tools for receiving alerts and manage incidents, that's the problem incident.io is solving primarily for us, now by using it, we can have all in a single app.