Easy to use (security) incident handling via Slack
What do you like best about the product?
incident.io is a good tool for also for handling security incidents. Separate incident types and good customisation options cover most of our needs.
Security features, like private incidents, or restricting incident creation are also pretty helpful.
On-boarding, handling of feature requests, and general customer support was the best I experienced so far.
Security features, like private incidents, or restricting incident creation are also pretty helpful.
On-boarding, handling of feature requests, and general customer support was the best I experienced so far.
What do you dislike about the product?
incident.io's API and terraform provider do not cover all of its capabilities currently.
What problems is the product solving and how is that benefiting you?
Support security incident handling via Slack. Having the same tools for security and other incidents at the company makes it easy to include people in any incident.