What do you like best about the product?

Nobody wants to run an incident, but it's an inevibility in the software industry. Incident.io actually makes running an incident an enjoyable expierence and really helps bring focus and organization to a process that has historically been difficult to organize. I love the "slack first" app approach, which bring all the more core feartures of the product into the tooling we tend to use most throughout our days. Incdient.io is stable, easy to use and their support has been top-notch to date. Kudos to the team for building such an intuative, simple and powerful toolset!

What do you dislike about the product?

Some of the integrations can be a bit slow (e.g. Jira), but they still work just fine.

What problems is the product solving and how is that benefiting you?

Incident.io brings much needed organization and awareness to incidents within our organization.