What do you like best about the product?

We like that customer support (both technical and business development) is always available.
The portal and app have a lot of information. Approvers can use the same app and login to manage approvals as well as process their own expenses, which is an advantage over other platforms we tested.
For employees, it is very easy to use. It was adopted quickly.
The reporting dashboard is informative.
Several entities or subsidiaries can be managed by one admin, which is very convenient.

What do you dislike about the product?

There are frequent changes. Some of the changes are confusing. For example, with the recent addition of spending limits, it now takes two steps to assign a budget to an employee where in the past it was one step.
Custom fields currently cannot be used with an API, and for that reason our integration of Brex with QuickBooks requires manual steps.

What problems is the product solving and how is that benefiting you?

We manage our physical and virtual cards, as well as recurring accounts payable, via Brex.