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Bad customer satisfaction

  • By Hospital & Health Care
  • on 04/20/2021

What do you like best about the product?
Im sure they're good for integrations but nothing from my experience.
What do you dislike about the product?
Negative experience. I reached out to see if we could get a refund of the service as we didn't do any kick off meeting and it was no longer needed. We signed the contract due to our integration partner unwinding on operations and Redox knew that too. Very unhappy with this company I had to consistently follow up with them. We ended up not getting a refund due to contract terms even though no service was provided.

If you're looking for a partner to help with integrations I would not recommend Redox. I did request to speak with the management team and still no response as of it.
What problems is the product solving and how is that benefiting you?
The problem was suppose to solve for integration


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