SysAid Service Desk (Spaces)
What do you like best about the product?
Very customizable, can create many forms, categories and workflows tied to specific templates. Fully Cloud based, so accessible from anywhere with Internet Connection.
What do you dislike about the product?
They are still transitioning from their "classic" model, so some features that would be great to have, have not made the transition yet. But they tell me they are in feature request, so they are coming.
What problems is the product solving and how is that benefiting you?
Our old system was an On-Prem solution ... SysAid is cloud based so remote users can easily access it.