SysAid Review
What do you like best about the product?
I love that the ticketing system is easy to use. The automated features make response time faster. Its also nice to have the asset management tool in the same software. The dashboard is a plus and helps anyone get all caught up.
What do you dislike about the product?
The only thing that i can think of is how some of the features seem buried in the menu. Searching for those different tools kind takes up time.
What problems is the product solving and how is that benefiting you?
SysAid is centralizing ticket management, asset tracking, and user communication all in one platform for us. This improves our team's productivity and helps ensure nothing falls through the cracks.