What do you like best about the product?

SysAid has been working so hard in the last 12 months to improve their interface and fix long term bugs and issues that have been present in the system for some time, they've been adding some amazing AI features starting with a basic chat bot for end-users, then a chat bot for admins and now agent AI tools to automate so many features.

The best part about SysAid though that has always kept me is their amazing support. It's never, ever let me down and available almost 24/7

What do you dislike about the product?

The downsides are some of the clunky baked in features, for example the FAQ is unusable for end-users but great for adding knowledge to train the AI systems, the email notifications and workflows are quite difficult to master but when they do work, they work very well.

What problems is the product solving and how is that benefiting you?

SysAid is helping us make our IT team the most effective, efficient, and friendliest IT support team. Offering the best support to our users across our entire IT estate. Solving our issues with reporting, SLA and IT support.