SysAid
What do you like best about the product?
Simple easy to use interface, excellent customer support and easy and detailed integration with existing infrastructure. Installation was very simple and the product offers a rich feature set including asset management and remote support to name a few
What do you dislike about the product?
So far using the product I have nothing to disklike.
What problems is the product solving and how is that benefiting you?
Helpdesk was using a single email and assets were being managed by a spreadsheet