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External reviews

340 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Jean-Bastien K.

Instana is the tool you need in a constantly changing world

  • May 29, 2020
  • Review verified by G2

What do you like best about the product?
The one agent installation and autotracing of all our technologies and the one at our clients. They are really close of the clients in order to take back their feedbacks and implement them in the new releases.
What do you dislike about the product?
The lack of some connections with alerting tools.
What problems is the product solving and how is that benefiting you?
Being able to solve my new releases bugs really fast and avoiding war rooms. Stop guessing.
Recommendations to others considering the product:
If you are searching for a product that is up to date to the market needs with a really simple pricing model. You have found your product.


    Leonardo M.

Instana is what you need to monitor your infrastructure/container/app

  • May 27, 2020
  • Review verified by G2

What do you like best about the product?
Instana allow us to troubleshoot issues easily. But Instana really shines to bring up problems and warnings before it becomes an issue by monitoring the system as a whole.

The capacity of deep-dive from an AWS host with issues into the container into the application is amazing and makes our lives much easier.

The support team was always fast to reply and solve issues together - also to provide way to improve the integration and monitoring.

It allows to create alarms to notify about issues is great too.
What do you dislike about the product?
To be honest no one likes to know that your application has issues - the Instana discover them all. Most importantly they are reported in an easy way to triage and give them priority to be fixed.
What problems is the product solving and how is that benefiting you?
We had memory leaks, application performance, multiple connections that were done serialized instead of taking advantage of concurrency, low performance SQL and MongoDB. Instana allow us to spot the issues, confirm that changes address them and measure the improvements.

Memory leaks are hard to track and having a tool that help to find out this one is causing it makes a huge different - by spending less time and confirming that the changes where effective.

Application performance are complex to nail down the culprit and having a way to quickly weed out the modules that are working makes it easier. Tracing down the calls from one API to another is huge. It was very interesting to note patterns of the connection.

Some applications were not optimized when calling other services - doing one at the time. Using Instana presented it visually and it was an super easy performance improvement to be implemented and having the same functionality using much less time was great.

We had SQL queries that were causing APIs to have low performance. This was pretty fast to identify the issue, add indexes to the database and seeing the improvement is great.

MongoDB also had issues that were quickly addressed and fixed timely.

I personally really enjoy how fast is to troubleshoot, identify points of failures and after applying the fix, find that it worked without guessing.
Recommendations to others considering the product:
If you need a tool to help your environment as a whole - from AWS hosts, to docker swarm, to containers and applications, Instana is invaluable. I strongly recommend Instana.


    Information Technology and Services

Excellent APM tool

  • May 20, 2020
  • Review provided by G2

What do you like best about the product?
Instana is tracking both tradition and new apps and provides details insight into application performance
What do you dislike about the product?
Lacking Dashboarding functionality but i heard that they are releasing soon.
What problems is the product solving and how is that benefiting you?
we are using instana to solve our day to day app performance issue.


    Education Management

Instana Experience

  • May 19, 2020
  • Review verified by G2

What do you like best about the product?
Quick and easy dashboard. Support for Kubernetes and Openshift. The Node.js Collector is very comprehensive and is kept up-to-date with frequent updates. Nice selection of charts and graphs and most queries are very responsive. I also love that you can bookmark any page and share it or return to it later.
What do you dislike about the product?
GUI changes often and sometimes significantly making navigation difficult because it constantly changes. Sometimes there are too many updates to the instana collector so I find us releasing new versions to constantly stay current.

I also wish there was more long term trending. After 1 month, all data is "estimated" and I find that it becomes pretty worthless because it's so inaccurate.
What problems is the product solving and how is that benefiting you?
Bottlenecks in software deployments. Refining logging by using the logging summary pages.
Recommendations to others considering the product:
Best instrumentation software out there based on features and price.


    Insurance

Great vision

  • May 19, 2020
  • Review verified by G2

What do you like best about the product?
Their APM based around observed traffic is clever.
The scope of visibility is profound.
What do you dislike about the product?
APM is never complete, Instana is still creating integrations.
Works better with cloud and opensource based workloads than proprietary fat stacks.
What problems is the product solving and how is that benefiting you?
Proactive alerting on problems


    Transportation/Trucking/Railroad

Amazing Support

  • May 19, 2020
  • Review verified by G2

What do you like best about the product?
Their support team, bar none, is the best i've worked with. They go above and beyond to not only answer your question, but use that question to further improve their product.
What do you dislike about the product?
There isn't a good mobile experience. This makes it a bit annoying to show pages from Instana to team members on phones during outages.
What problems is the product solving and how is that benefiting you?
Instana provides us a wholistic view of all of our hosted services and third party dependencies. We have been able to use it to reduce our mean time to diagnose from hours to minuets.
Recommendations to others considering the product:
Spend some time understanding OpenTracing/OpenCensus/OpenTelemetry. There is a lot of value in getting custom tracing going with their search tools.


    Rick M.

Instana is one of the best APM products on the market

  • May 15, 2020
  • Review verified by G2

What do you like best about the product?
Works well with containers and priced well. Easy to install in our container environment. Intuitive interface. Easy to see any ongoing issues. We are able to send alerts to Slack.
What do you dislike about the product?
We initially reached out shortly after hearing about them at re:Invent. It did take a bit of time to get back with us probably due to the volume of the requests. Once we connected and did a proof of concept everything went well. For the most part, issues were addressed quickly, but a few times it took a while to address an issue, but over the past year everything has been going smoothly.
What problems is the product solving and how is that benefiting you?
Our company is all cloud-based and while we've used APM products in the past at other companies we didn't have one here. We had been moving to containers for the past year and we were looking for an APM product that would work well with containers and where we could see the overall health of the system. Didn't know what we'd see exactly, but did see some slow running calls that we could address...and started catching container restarts almost immediately. We then started using the java metrics to help track down some memory issues. Our systems are fairly stable now, but jump on Instana alerts when they show up in Slack.
Recommendations to others considering the product:
We looked at other solutions alongside of Instana and the ease of use and quick install and pricing fit us very well. Anyone using containers would appreciate using Instana.


    Retail

Instana Review

  • May 15, 2020
  • Review provided by G2

What do you like best about the product?
support and the time Instana is investing in gathering feedback from their customers
What do you dislike about the product?
major issues from time to time, beside that nothing special
What problems is the product solving and how is that benefiting you?
Application monitoring of microservices
Recommendations to others considering the product:
use the API to define your custom events


    Retail

Complete Infrastructrr and Application Monitoring

  • May 14, 2020
  • Review provided by G2

What do you like best about the product?
That instana comes up with a lot o metrics and information without configurations.
What do you dislike about the product?
That the agents need root access to run perfectly.
What problems is the product solving and how is that benefiting you?
In daily business we benefit from the messages "Disks fill up faster", "Disk will be fill in x Hours".

We also identify network problems and JDK Problems (CPU Starvation).


    Jose A.

Automatic APM

  • May 06, 2020
  • Review provided by G2

What do you like best about the product?
Easy to install in different infraestructures. The alerts are automatic and have preconfigure conditions.
What do you dislike about the product?
Does not have a mobile application for check the information on the go.
What problems is the product solving and how is that benefiting you?
Find the root cause faster, understand dependencies between systems and get alerts when something is wrong.