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External reviews

367 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Vasuki D.

IBM Instana Review

  • November 20, 2023
  • Review provided by G2

What do you like best about the product?
IBM Instana is very easy to use and customer support is very good. It offers a lot of functions and User Interface is very good. Monitoring and tracking is very good
What do you dislike about the product?
IBM Instana is a bit expensive. It requires a learning curve it requires experience to work on this. Setup can be improved
What problems is the product solving and how is that benefiting you?
IBM Instana helps to identify the root cause of the issue and integration is very simple


    Automotive

Good and powerful tol

  • November 14, 2023
  • Review verified by G2

What do you like best about the product?
Instant is pretty rich tool with wide spectre of supported infrastructure endpoints. In comparison with new relic, the tool I have experience with, it is similar or better.
What do you dislike about the product?
It is not very easy to start working with instant. It is relatively complicated, but not too much
What problems is the product solving and how is that benefiting you?
It has a good alerting system and it is possible to prevent incident. Also if you use instant properly behaviour of monitored system could be significantly improved


    Sarthak P.

IBM Instana Review

  • October 05, 2023
  • Review provided by G2

What do you like best about the product?
Instana's paltform monitors applications automatically and provides real-time insights for DevOps. It helps improve performance, innovation, and risk management.
What do you dislike about the product?
Apart from high pricing and a limited support for legact apps rest is fine. Platform is headed in right direction.
What problems is the product solving and how is that benefiting you?
Helped in monitoring customer DevOps environment.


    Sanfiya P.

IBM Instana - APM Tool for effective monitoring

  • September 21, 2023
  • Review provided by G2

What do you like best about the product?
IBM Instana is a cool application for monitoring my complex applications. The insights are good to decide for our future planning of applications and resources for our cloud platforms. The monitoring by IBM Instana is real-time so that we can see our bottle necks and perform immediate actions if something is not in line.
What do you dislike about the product?
I feel the cost of the service is higher compared to other similar softwares in the market. The learning curve of IBM Instana is higher, where experienced persons only can effectively use the service. This service is exclusively built for some platforms where others find it difficult to perform certain task
What problems is the product solving and how is that benefiting you?
I use IBM Instana for managing and monitoring my application performance. We identify the applications' bottlenecks in real-time and make necessary processes. The service also helps us identify the root cause of the issues and provides various insights around it. The correlation among the various complex components is handled by this service.


    Information Technology and Services

IBM Instana: A mixed bag

  • August 21, 2023
  • Review provided by G2

What do you like best about the product?
- The standout feature has to be the consistently responsive customer service. They are remaining attentive and helpful. It is reassuring they are there when you need them.
- Instana casts a wide net when it comes to monitoring. It is a versatile tool when it comes to monitoring. The break down of traffic and infrastructure that it does for you can really help you stay on top of your game.
What do you dislike about the product?
- It is hard not to notice a slowdown in innovation since the IBM acquisition. While stability is essential, we all carve fresh features and improvements.
- Instana offers a smorgasbord of monitoring capabilities. Some features shine, but others lag behind. It is a bit of a mixed bag.
What problems is the product solving and how is that benefiting you?
Automated anomaly detection done for us. It follows best practices and is done in an integrated way that would be difficult to accomplish on our own.


    Krutarth D.

Good experience, great data points, helpful in identifying issues and debugging.

  • August 20, 2023
  • Review provided by G2

What do you like best about the product?
End-to-end tracing which pans across Frontend and Backend. To be able to identify 1 request through FE Web or Mobile app to gateway to downstream service gives a complete idea that what is going on.
What do you dislike about the product?
For web observability SDK, while the platform provides great insights like breakdown of latency's and tcp/ip handshake latency and other vitals, it misses out on giving a clear picture to identify total latency observed by the end user.
What problems is the product solving and how is that benefiting you?
As I mentioned earlier, the end-to-end tracing for a request is a great help also Mobile and Website monitoring are great to see what is going on a user session level.


    VICTOR O.

Useful and easy to use

  • August 18, 2023
  • Review verified by G2

What do you like best about the product?
it is very easy to find the information of my apis and to plug instana in them
What do you dislike about the product?
I believe that the time to receive information from .net applications could be better
What problems is the product solving and how is that benefiting you?
We were able to validate bugs and performance issues in an easy way


    Sunil M.

Great tool for infra monitoring.

  • August 18, 2023
  • Review verified by G2

What do you like best about the product?
Detailed report on infrastructure. So many cool features you can configure like synthetic monitoring, monitoring kubernetes workloads and many more
What do you dislike about the product?
Nothing , all good. Great tool for infra monitoring
What problems is the product solving and how is that benefiting you?
Proactive alerts mechanism, monitoring kubernetes workloads etc


    Retail

Instana observability solution : Smart agent and powerful cloud APM solution

  • August 17, 2023
  • Review provided by G2

What do you like best about the product?
APM part is providing great value
Deep process / application analysing (specialy Java process)
Agent is easy to deploy and auto discover pretty much a lot of middlewares (HAproxy, tomcat, MySQL ...)
Power Cloud portal for search, alerting with various possibility (webhook,email etc) and custom event building to go even further with the tool
What do you dislike about the product?
Not so developped logs capabilities
I'm not sure to have found what i was looking for on the tracing side
Could be better for Database Performance Monitoring (MySQL/MariaDB, PGSQL, Cassandra...) support is less than competors : Dynatrace, Datadog ...

The price !!! this can be an issue with the recent increase
What problems is the product solving and how is that benefiting you?
APM : capability to deep dive into performance issue of our main products
Infrastructure view
AI with built in events triggered base of classical metrics that already exist


    Computer Software

Monitoring solution helping engineering team

  • August 16, 2023
  • Review provided by G2

What do you like best about the product?
1. Free trial
2. can we integrated with multiple cloud platforms
3. Triggers notification to let others know about an issue.
4. provides charts and better visibility at a single place.
What do you dislike about the product?
1. Integration with other tools can be improvised.
2. Sometimes challenging to debug
What problems is the product solving and how is that benefiting you?
1. Free trial
2. can we integrated with multiple cloud platforms
3. Triggers notification to let others know about an issue.
4. provides charts and better visibility at a single place.