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External reviews

340 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Alihan A.

Instana, provides informations I need to know, not useless ones

  • February 16, 2023
  • Review provided by G2

What do you like best about the product?
I like the charts and graphics. Any time I can arrange a time zone, I can check the requests and bugs. After that, I can go into the HTTP request and get information about the details
What do you dislike about the product?
I wouldn't say I like the queries. I think that could be easier, or another option could be added. Also, every user could customize their main page and put shortcuts to the main page by their needs instead of filtering the services whenever they want to access them
What problems is the product solving and how is that benefiting you?
Instana provides the logs in a better format with graphics and charts. And I can filter and examine them. Also, I can track the system and put alarms to prevent problems


    Naresh Reddy R.

Excellent User interface and not cluttered

  • February 16, 2023
  • Review provided by G2

What do you like best about the product?
The greatest advantage of using Instana APM is its ease of use. It eliminates the need to search through different components, such as Kubernetes namespaces, pods, or services, as everything is clearly and intuitively organized. This makes it easier for developers to quickly identify and address issues without having to spend countless hours trying to determine the root cause of a problem
What do you dislike about the product?
I have shared my feedback in several forums where the instana is lacking. They need to consider holding the logs for the events where the issues were identified. When an incident get's triggered by the instana agent, after certain duration like 7 or 10 days, the logs are getting archived. Now if the developer wants to check on the issue what happened, he would required to rely on log monitoring tools.
What problems is the product solving and how is that benefiting you?
The serving our needs of Application peformance monitoring.

They are helpful in quickly jump into the part where the issue happened. The components were arranged in a better way where you can drill down to the core level without any hassle.


    Kevin M.

I use Instana almost everyday, its a awesome tool to monitor the product.

  • February 16, 2023
  • Review provided by G2

What do you like best about the product?
Once you get used to it, it's an excellent tool to monitor the product. I use it to monitor my deployments and the application's overall health and help identify bugs and their causes.
What do you dislike about the product?
I found it pretty intimidating at first. The onboarding experience for new users could be better; maybe some tutorials for useful features cause I still think I'm not using it to its full potential.
What problems is the product solving and how is that benefiting you?
It's helping me see my application's actual health and its moving parts. I can use it to monitor an endpoint that could be affected by my recent deployment or to get more information about a possible bug in production.


    Guilherme B.

Confused at first but can help

  • February 16, 2023
  • Review verified by G2

What do you like best about the product?
I can see a lot of things about my applications, like memory consumption, errors, etc.
What do you dislike about the product?
The data is not consistent, sometimes looks like there is a big delay or the data is not right
What problems is the product solving and how is that benefiting you?
It's a OK tool to monitoring your application, .NET application at least, and your infrastructure


    Andrew D.

Instana seems to work well out of the box (on day 1) but quickly becomes complicated

  • February 16, 2023
  • Review provided by G2

What do you like best about the product?
Baseline metrics/measurements "just work" so it's pretty easy to get started.
What do you dislike about the product?
Diving into details is troublesome as Instana lacks some other visibility into system behaviors. Stitching together user journeys has not been easy.
What problems is the product solving and how is that benefiting you?
It's great at creating an initial view of a technology stack


    Ratna K.

Using Instana to setup the dashboard for all the aws resources monitoring and alarming

  • February 16, 2023
  • Review provided by G2

What do you like best about the product?
Instana has some great features like installing a sensor instance that can grab all the metrics from all AWS resources within an account. A customizable dashboard is a fantastic feature. It is free for the licensing part.
What do you dislike about the product?
Dashboard designing is complicated Versus other tools like Grafana or Data dog. It is not straightforward.It is complex. There is not a lot of information available about designing dashboards and other functionalities in the form of videos to make user-friendly.
What problems is the product solving and how is that benefiting you?
Still trying to make it more userfriendly. There is some room to make simple and easy configure the dashboards and alerting mechanism. May be in future will be in a competitive position to other tools like Data Dog


    Ajmal A.

Very Good Observatory tool for the Cloud applications

  • February 16, 2023
  • Review verified by G2

What do you like best about the product?
Instana used as a Observatory tool in our organization for the Cloud applications. This tool provides metrics and health details about the Cloud platform and the applications deployed and application insights also provided
What do you dislike about the product?
While Instana provides yaml configuration and APIs to modify the configurations, Sometimes Instana fails to show the instant alert or in a way the instana agent fails to collect the metrics. as a developer, we dont have much insights to the tool
What problems is the product solving and how is that benefiting you?
Instana helps to get realtime metrics of the cloud infrastructure and the cloud based applications. Its an Observabiliy Tool. This will help us to get Application/infra metrics and get notified for the criteria we configure


    David M.

Easy and user friendly monitoring of environments

  • February 16, 2023
  • Review verified by G2

What do you like best about the product?
What i like best is the simplicity of the tool to analyze issues and find root causes in a smooth manner.
What do you dislike about the product?
What was problematic is the fact that the docker repository of instana has moved from https://hub.docker.com/ to IBM docker repository without notice so it took us some time to figure out this change that was preventing us from deploying new instances.
What problems is the product solving and how is that benefiting you?
It is helping us to monitor our environments without having dedicated teams to do it.


    Leandro E.

Amazing tool for our platforms

  • February 16, 2023
  • Review verified by G2

What do you like best about the product?
All the ways that it has to check the performance of our sites.
What do you dislike about the product?
No bad things to say. It had it in the past but they were resolved.
What problems is the product solving and how is that benefiting you?
Detects when apis are not responding or there are delays in responses


    Vince T.

Great product, UI and tooling, easy to find value

  • February 16, 2023
  • Review provided by G2

What do you like best about the product?
Instana is easy to install, provides great value very quickly and we keep finding new ways to use it.
What do you dislike about the product?
My only criticism is that I wish it was easier/faster to get help from support.
What problems is the product solving and how is that benefiting you?
We are using Instana for APM but also finding lots of value in having Instana monitor and alert on issues inside the kubernetes environment.