What do you like best about the product?

Red Canary is quick and effective at detecting genuine threats and executing your automations to contain the threat.
We have been using Red Canary for a few years and have found comfort in their reliable and timely 24x7 detections. They often publish intelligence reports that helps reassure us they're on top of threat actors and attack trends.
When we ask about detection coverage for a current or emerging threat actor and their TTPs, they're already on top of it.
We've swapped EDR tools and with the Red Canary team's help, it was a seamless transition with no downtime or lapse in detection coverage.
Their threat hunting and engineering team is readily accessible and our account manager Matt Tauaese has been very proactive and engaged in helping make sure we get the most out of our service.

What do you dislike about the product?

Their services are gradually becoming more expensive and its harder toignore their competition which are providing a full service offering a fully managed SOC offering at lower costs. Red Canary remains a top pick for MDR, but as organisations find the need to consolidate tools and optimise processes, their narrow offering may be a disadvantage in future.

What problems is the product solving and how is that benefiting you?

We needed 24x7 monitoring of our Endpoint Detection & Response tool, detection engineering capabilities backed by reliable and accurate threat intelligence, and effective automations to rapidly contain threats and minimise collateral damage.
Red Canary has been able to provide us with this service and comfort over the past few years that we've been a customer. With their MDR service, we can refocus our team on other prioirities.