Red Canary Managed Detection and Response
Red CanaryReviews from AWS customer
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Excellent experience with Red Canary as an MDR partner
What do you like best about the product?
Red Canary does an excellent job at ingesting the many noisy alerts we get from our EDR tool and only escalates alerts that are truly meaningful. Furthermore, RC Support and their IR team has been very responsive and easy to work with when we have questions or would like a second opinion. They continue to improve their offerings (Atomic Red Team is virtually a household name in tech now) and offer more value (CTI as of recently).
What do you dislike about the product?
The only downside I can think of would be the effort needed to onboard the solution (which isn't much).
What problems is the product solving and how is that benefiting you?
Helps us have peace of mind that something important might not automatically trigger a response by our SOC, but would get caught by RC.
Red Canary has been a lifesaver
What do you like best about the product?
Red Canary provides a robust expertise to help monitor and protect your organization from cyber threats. They are very personable and quick to help act as part of your team rather than a separate entity.
What do you dislike about the product?
The only downside about Red Canary, is they are a separate organization and sometimes don't have all of the tribal or internal knowledge of your organization that can be helpful with context during incident investigations.
What problems is the product solving and how is that benefiting you?
Red Canary helps brings an expertise and manpower to our Information Security program. They help with security monitoring, incident investigation, and remediation. They help with 24x7 monitoring as well as brining heir expertise and knowledge of the threat landscape to help look for threats that other security tools may miss.
Amazing customer service and user friendly application
What do you like best about the product?
Red Canary is very easy to use and simple to use. The UI is very direct and does not take much tech background to understand. I am coming from background with no knowledge of tech but picking up RC was simple and the support from the team is unparalleled. I always feel ike I can reach out with a question and know it is answered with confidence.
What do you dislike about the product?
Not much to dislike, but I wouldnt mind more documentation and demos on products
What problems is the product solving and how is that benefiting you?
We are limited in our team members so the automation and strenth of RC portal is very beneficial
Great 24/7 coverage and knowledgeable help.
What do you like best about the product?
The resources and help from the Threat Hunters is very helpful day to day. They are very professional and document their findings well for us.
What do you dislike about the product?
Sometimes the search UI can be clunky. Alerts also don't seem to populate unless gone through a link to the alert itself.
What problems is the product solving and how is that benefiting you?
Giving 24/7 coverage to help create a well monitored system.
My RC Customer Support Team Rocks!!!
What do you like best about the product?
Almost no false positives, the fact that you have expects making new analytics to detect malicious activity and quickly adding those detections into our consoles. However, our support team is amazing. I love Steve McReynolds and Susannah Howard-Spink has been really awesome too! They have made the user experience enjoyable and integrations/updates to our instance seamless. Thank you!!
What do you dislike about the product?
I wish I actually had something constructive to add here, y'all just rock it so hard... i guess don't lose sight of your original mission as the business grows, keeping the same amount of investments that are made today in your support teams, your intel teams, and even the team that does all the external facing blogs (which I love to read). I know the bottom line and showing year over year profits are what is necessary from a business perspective, but I guess I hope that the spirit of Red Canary doesn't die with that growth.
What problems is the product solving and how is that benefiting you?
24/7 'eyes on glass' and a sense of additional protection that we didn't feel was there with just carbonblack running on systems.
Very good support and value
What do you like best about the product?
I love that it provides actionable alerts and intelligence. The account team is very good and super helpful with any questions we have with the Red Canary tool or our EDR tool. They sometimes provide better support for our EDR tool then our EDR vendor. There are very few false positives so when we see a High severity alert we can be sure it is something we need to take action on right away.
What do you dislike about the product?
They are MDR and not an MSS which is not a bad thing but it would be good for them to have those types of services.
What problems is the product solving and how is that benefiting you?
Solving problems where our EDR tools are very noisy with many false positives. With Red Canary we can rest knowing our environment is being monitored by experts.
Red Canary helps prioritize and identify important issues
What do you like best about the product?
Red Canary's ability to sift through all the different data points coming in and close out false alarms really helps me focus on what I need to.
What do you dislike about the product?
Sometimes when they implement new scanners or algorithms you get alerts for items you normally shouldn't. Once discussed with them though it was cleared up.
What problems is the product solving and how is that benefiting you?
Red Canary is helping me prioritize work, and providing me with the information I need to help keep the business secure
Customer for several years using RC as nights and weekend staff augmentation for Incident Response.
What do you like best about the product?
Knowledge and responsivness of staff and support.
What do you dislike about the product?
At times there is a prolonged delay from when an a system alert is generated and RC alerts us to an issue.
What problems is the product solving and how is that benefiting you?
Nights and weekends Incident Response. The benefit is Staff Augmentation.
Excellent MDR Service and Threat hunting
What do you like best about the product?
Red Canary has been a game-changer for us. Their active Threat Hunting is amazing. They incorporate AI into the Cyber threat detection and it has reduced the false positives. We are very pleased with their MDR services and how they handle our Cyber posture. They onboarding process was quick and painless. They had us up and running in less than a month.
What do you dislike about the product?
We have only used Red Canary for a short period of time but I do not have any negatives to report on them.
What problems is the product solving and how is that benefiting you?
We did not have a Cyber Security team. Red Canary is our Cyber Security team. They have performed well. The onboarding process was simple and smooth. They were able to find and remediate a few open issues that we had quickly.
Red Canary Managed Detection and Response
What do you like best about the product?
We have 24x7 eyes on our environment in conjunction with automation rules that I know are protecting our environment and keep our company safe. Their support is top notch and the integration with our MS Defender environment is fantastic. If a feature is missing, they are very responsive in accommodating new requests.
What do you dislike about the product?
No downsides that I am aware of at this time
What problems is the product solving and how is that benefiting you?
We are not a 24x7 shop so having eyes on our environment after business hours is key. Having the remediation option is cost effective when compared to hiring an additional security analyst.
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