Red Canary Managed Detection and Response
Red CanaryReviews from AWS customer
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Beyond expectations MDR service
What do you like best about the product?
- Always attentive to the needs and wants of the client
- Willingess to hear feedback and take action on it
- Constantly improving their product
- Willingess to hear feedback and take action on it
- Constantly improving their product
What do you dislike about the product?
- While certain aspects of their service are not yet fully matured, the provider is actively improving and refining their offerings
What problems is the product solving and how is that benefiting you?
Threat Detection Service - 24/7 monitoring
Outstanding support, but wish there was an office in my region
What do you like best about the product?
The team's overall willingness to try assist no matter the issue, regular follow ups, and technical ability are all outstanding.
What do you dislike about the product?
The fact that they don't have an asian office in my timezone.
What problems is the product solving and how is that benefiting you?
Currently mostly about implementation of our new EDR product and troubleshooting all the issues that come with this. I want to eventually pursue further avenues where we can discuss uplifting our EDR further based on their recommendations.
Amazing Expereince
What do you like best about the product?
The white glove treatment i receive from the support team when reaching out about issues a little beyond the scope. They are always willing to help and point me in the right direciton.
What do you dislike about the product?
There isn't much i have to say outside of the positve thoughts.
What problems is the product solving and how is that benefiting you?
As a lean IT team, it gives me the flexablity to make sure the business is secured while i tend to other infrastructure tasks.
professional, transparent, cost effective
What do you like best about the product?
Easy to integrate with my environment.
The partnership.
Accurate, very minimum false positives.
The partnership.
Accurate, very minimum false positives.
What do you dislike about the product?
RC counts users based on the number of user objects in Entra ID. A lot of them are shared mailbox, resource accounts, and objects synchronized up from on-prem AD that have no footprints in Azure (test accounts, service accounts, disabled accounts). It makes more sense to count the licensed users instead.
What problems is the product solving and how is that benefiting you?
RC is acting as my SOC team. We don't have the resource and expertise to even triage all the alerts from MS tools in the past. Not we can rely on RC for the initial investigation.
Red Canary Saves the Day
What do you like best about the product?
Red Canary's playbooks automate immediate actions to protect us. I appreciate the timely alerts, Red Canary always sends us alert before any other monitoring system we employ. The knowledge of the analysts is impeccable and unmatched in the field. Understanding, investigating and teaching our on-prem team is so valuable and has saved us several times and allowed us to shutdown attacks as they begin to happen. Awesome team and reporting systems!
What do you dislike about the product?
Nothing I can think of. SOmetimes responding to threats has required that we ask questions and learn more about what is proposed and the affects of approving or denying actions./
What problems is the product solving and how is that benefiting you?
Red Canary alerts us as soon as suspicious behavior is detected and the shear number of playbooks they have is incredible. Threats are shutdown quickly and allow our feedback on the behaviors, endpoints and software to make alerting more actionable and useable within our organization.
MDR service with strong focus on detection engineering for endpoints
What do you like best about the product?
Red Canary is very focused on writing detections and applying them to the telemetry from your environment. They are less concerned about alerts that pop-up from the rest of your detection stack. The other alerts are in the RC portal for context and can be acted upon, mostly by the customer.
For EDR the integration is pretty straightforward through API.
Their customer support is very good and personal.
For EDR the integration is pretty straightforward through API.
Their customer support is very good and personal.
What do you dislike about the product?
Red Canary seems very focused on cybercrime and commodity threats, perhaps a bit less on the APT and state-sponsored attackers. This may or may not fit your organization's risk profile.
We have also had issues with roadmap promises and new integrations, where time estimates seems to have been overly optimistic in the beginning.
We have also had issues with roadmap promises and new integrations, where time estimates seems to have been overly optimistic in the beginning.
What problems is the product solving and how is that benefiting you?
Red Cananry auguments our detection stack with Red Canary written detections. This gives us better detection capabilites with little overhead and management. They are also first responders 24/7.
Feedback Follow-Up
What do you like best about the product?
What I like best about Red Canary is the Customer Service and what great product.
What do you dislike about the product?
I have not found anything that I dislike about Red Canary
What problems is the product solving and how is that benefiting you?
As our SOC, RC is instrumental in guiding our organizaton to prevent vulnerabilities from attaching themselves to our network
Top notch threat detection with personalized service for our organization
What do you like best about the product?
Their commitment to not only configuring the environment to our needs, but willingness to search out new and novel ideas to try to best cover all the things we're wishing to implement.
What do you dislike about the product?
Sometimes documentation can be lacking for newer features
What problems is the product solving and how is that benefiting you?
Providing more in-depth investigations into detections and threats within our environment. Also provides 24 hour eyes on for any threats that happen during non-business hours.
Love the product!
What do you like best about the product?
How convenient it is with threat hunters always supporting us with alerts and any issues occur, they are always there to help. Playbooks we can configure in the platform is a game changer!
What do you dislike about the product?
Honestly, can't think of anything else! Our customer success Kyle is awesome!
What problems is the product solving and how is that benefiting you?
24/7 support since we can only get to resolving alerts when we can, some days and times of the day, our team members can be unavailable.
Security made easy!
What do you like best about the product?
Working with Red Canary as your partner will greatly enhance your response and detection capabilities across your enterprise. The response time and automation is hands down the best that I have seen at any vendor. Teams are very engaging and have rescued our internal teams from banning legitimate process which would have crippled our environment. Their service pays for itself every single year and then some!
What do you dislike about the product?
They don't do my laundry. I can't honestly provide much critical feedback on dislikes. They are not perfect, but they are transparent and knowledgeable in their field. Their organization faces the same challenges that you see everywhere. Account reps will be shuffled or will move on to other opportunities. It’s not as frequent but it does happen.
What problems is the product solving and how is that benefiting you?
Automated threat intelligence and remediation. Having this capability allows me and my staff to sleep at night, knowing if something nefarious is detected in our environment, that we have the right team/products in place to mitigate. Many times without even waking us up!
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