Red Canary Managed Detection and Response
Red CanaryReviews from AWS customer
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Delay in threat response
What do you like best about the product?
customer service and the improved data metrics report
What do you dislike about the product?
the delay in time for alerts that are tagged as threats
What problems is the product solving and how is that benefiting you?
playbooks and ingesting alerts to our ticketing system
Review for OTS
What do you like best about the product?
Regular monthly meetings, good threat hunters, playbook automation is really good
What do you dislike about the product?
sometimes security alerts will be marked as not a threat where our internal analysts will respond to the alert as a threat.
What problems is the product solving and how is that benefiting you?
EDR, threat response automations
Experience has been great for the most part, the software works well.
What do you like best about the product?
Red Canary is great it allows you to setup playbooks for difference scenarios and determine what actions will be taken. I cant speak about the setup process as I inherited the system a year after it was put in. The quaterly catch up calls are helpful to review whats going on in the environemnt. Software is relativley easy to use and manage. If you run into problems you just reach out to support and its usually pretty quickly resolved.
Support is spot on when dealing with a situation. Setting computers to have no access is also super helpful for when a user does something like clicking on random emails that turn out to be harmful.
Support is spot on when dealing with a situation. Setting computers to have no access is also super helpful for when a user does something like clicking on random emails that turn out to be harmful.
What do you dislike about the product?
We have had 4-5 different account reps in 3 years. Some have been fantastic and some well less than subpar.
What problems is the product solving and how is that benefiting you?
The software is helping protect users against the mistales that users make. Examples would be reandomly clicking on any old installer and then finding out they just installed malware, spyware or worse. Red Canary does a good job of catching software that is malicious.
Red canary has been great addition to our resources
What do you like best about the product?
I really enjoy how easy it is to navigate the Red Canary Dashboard, customer support, and consistent meetings with the RC to describe our environmental stance
What do you dislike about the product?
I personally do not have any dislike about Red canary
What problems is the product solving and how is that benefiting you?
Red Canary has helped quickly and efficently identified and resolve incident as they occur.
red canary experirence
What do you like best about the product?
It provides visibility and valuable alerting on our various workloads, especially the cloud. It covers cloud security alerts extensively and empowers end users to create their own automation.
What do you dislike about the product?
I used to like the way they helped with investigations. Now, I am being told our MSP doesn't have access. If there is an access issue, this should have been brought to our attention immediately. And we never get any Defender for endpoint alerts. When we followed up, they stated those alerts were just being closed and resolved without evidence.
What problems is the product solving and how is that benefiting you?
visibility and and single view and alerting for our workloads. 24/7 protection and response
Red Canary is a top tier choice in a sea of options
What do you like best about the product?
Red Canary has many seemless integrations that allows them to ingest data from the majority of our vendors and look for red flags. Their costumer support/active remediation team is also top notch and very helpful when needed.
What do you dislike about the product?
I don't have any serious issues with Red Canary, but if I were to nitpick, I'd say that the filtering system is a bit strange in that you can't set specific timeframes to search for. It's all "Less than 1 day ago, Less than 1 week ago, etc"
What problems is the product solving and how is that benefiting you?
Red Canary is helping us by consolidating our many different security products into one manageable solution and alerting/remediating on any validated threats.
Beyond expectations MDR service
What do you like best about the product?
- Always attentive to the needs and wants of the client
- Willingess to hear feedback and take action on it
- Constantly improving their product
- Willingess to hear feedback and take action on it
- Constantly improving their product
What do you dislike about the product?
- While certain aspects of their service are not yet fully matured, the provider is actively improving and refining their offerings
What problems is the product solving and how is that benefiting you?
Threat Detection Service - 24/7 monitoring
Outstanding support, but wish there was an office in my region
What do you like best about the product?
The team's overall willingness to try assist no matter the issue, regular follow ups, and technical ability are all outstanding.
What do you dislike about the product?
The fact that they don't have an asian office in my timezone.
What problems is the product solving and how is that benefiting you?
Currently mostly about implementation of our new EDR product and troubleshooting all the issues that come with this. I want to eventually pursue further avenues where we can discuss uplifting our EDR further based on their recommendations.
Amazing Expereince
What do you like best about the product?
The white glove treatment i receive from the support team when reaching out about issues a little beyond the scope. They are always willing to help and point me in the right direciton.
What do you dislike about the product?
There isn't much i have to say outside of the positve thoughts.
What problems is the product solving and how is that benefiting you?
As a lean IT team, it gives me the flexablity to make sure the business is secured while i tend to other infrastructure tasks.
professional, transparent, cost effective
What do you like best about the product?
Easy to integrate with my environment.
The partnership.
Accurate, very minimum false positives.
The partnership.
Accurate, very minimum false positives.
What do you dislike about the product?
RC counts users based on the number of user objects in Entra ID. A lot of them are shared mailbox, resource accounts, and objects synchronized up from on-prem AD that have no footprints in Azure (test accounts, service accounts, disabled accounts). It makes more sense to count the licensed users instead.
What problems is the product solving and how is that benefiting you?
RC is acting as my SOC team. We don't have the resource and expertise to even triage all the alerts from MS tools in the past. Not we can rely on RC for the initial investigation.
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