The main use case is the protection of privileged accounts. We also use it for multi-factor authentication and single sign-on.
Privileged Access Management
CyberArkExternal reviews
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Ensures the security of privileged accounts and very stable solution
What is our primary use case?
How has it helped my organization?
Now we feel assured that all our privileged accounts are well protected. Our admins don't know passwords and don't enter them manually. This eliminates the risk of interception and account hijacking.
What is most valuable?
First of all, CyberArk offers great flexibility. Throughout our years of experience, we haven't found any system that we couldn't connect with CyberArk. We have many web management consoles, and it's no problem to connect to them using custom connectors.
Moreover, it's a highly customizable solution. If you know how to do it, you can customize it as you want.
What needs improvement?
There is room for improvement in the pricing model. From a technical point of view, there are no issues. Support could be faster, though. We have mentioned that better support from CyberArk would be beneficial.
So, support could be faster, and pricing can be improved.
For how long have I used the solution?
We have been using it for our needs and sharing it for over ten years. Currently, we use version 12.
What do I think about the stability of the solution?
It is a very stable solution. I would rate the stability a ten out of ten. If you can read the manual and avoid making mistakes, it's very stable.
What do I think about the scalability of the solution?
It is an extremely scalable solution. I would rate the scalability a ten out of ten. In our organization, there are ten CyberArk users; they all are system administrators.
How are customer service and support?
The customer service and support could be better. The response time could be better.
How would you rate customer service and support?
Neutral
How was the initial setup?
I would rate my experience with the initial setup a four out of ten, one being difficult and ten being easy. It's a modular system. To run CyberArk, you need to deploy several different services, set them up, and configure the interactions. It's not a solution in one box.
The initial setup is not very complex, but I would say it's not very simple, either.
What about the implementation team?
We have deployed CyberArk in both environments. We have several working calls in the cloud and some parts on-premises. The initial deployment takes about two days.
What was our ROI?
Our main technical task was to reduce security risks, which we accomplished with CyberArk.
What's my experience with pricing, setup cost, and licensing?
I would rate CyberArk's pricing a nine out of ten, with one being cheap and ten being expensive. It's one of the most expensive solutions in the market, but it's worth it.
What other advice do I have?
I would suggest finding a qualified partner. Don't try to install and configure it on your own. Instead, seek a certified CyberArk partner. It will save a lot of time and stress.
Overall, I would rate the solution a nine out of ten. It's very good, but there are still areas for improvement, like any other product.
Main Solution for Privileged Access Management
What do you like best about the product?
Cyberark Privileged Access Manager solution has a long history so CCyberark knows a lot of detail about privileged access management and provides us stable platform and integrate each answer that you use
What do you dislike about the product?
Price is a major problem for cyber ark solutions
What problems is the product solving and how is that benefiting you?
We need a solution for password management and see the admin activities in our platform for PCI DSS requirements. CyberArk meets our requirements and provides us stable PAM platform
Scalable solution with an efficient exclusive access feature
What is most valuable?
The solution's most valuable features are one-time password and exclusive access.
What needs improvement?
CyberArk is complicated and costly to deploy for Windows servers compared to a few other vendors. It would be helpful if they combined all the components on a single server. Also, they should release a version specific to small businesses with two servers installation architecture.
For how long have I used the solution?
We have been using the solution for three years.
What do I think about the stability of the solution?
The solution is highly stable. I rate its stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the solution's scalability a ten. It is the best in the market. It can scale to any infrastructure. We had implemented around 1000 target servers for our previous customers.
How are customer service and support?
The solution's training documentation compensates for efforts to raise the tickets. We can resolve the issues ourselves based on the documents provided by the vendor. If you contact them for any problems, they solve them within a few hours.
How was the initial setup?
I have implemented the solution for small and large enterprises. I haven't come across any bugs or issues. I use the 12.2 version as it is more stable, and I have more experience working with it than the newer version. It is easier to deploy if you know how to use it.
The time taken for deployment depends on specific project requirements. In the case of lesser servers and target machines, it takes about a few weeks. Whereas for a larger number of servers, it takes around two to three months to complete. The process involves setting up servers to host password vault, API access, central policy manager, and SM server. Additionally, for customer-specific requirements, we can set up Distributed Trusted Host (DTH) server for privileged analytics and Privileged Session Manager (PSM) for session management.
Apart from the deployment, it involves configuring policies, setting up additional connection components, etc.
What's my experience with pricing, setup cost, and licensing?
The solution is cost-effective for the features. In comparison, other vendors would charge extra for the same features. Also, its pricing model is based on the number of users rather than the number of servers. Thus, there are no additional costs. I rate its pricing a six or seven.
What other advice do I have?
I recommend the solution to others and rate it a ten out of ten. It is user-friendly once you understand its functionality.
Helps to store system accounts
What is our primary use case?
We use the product to store system accounts.
What is most valuable?
CyberArk is a good and adaptive solution. It is easy to adopt and install. It is easy for every use case.
What needs improvement?
The challenge with the product is pricing since it's expensive. It also needs to improve the customization. We encountered some stability issues as well.
For how long have I used the solution?
I have been working with the product for more than 10 years.
What do I think about the stability of the solution?
I would rate the solution's stability a seven out of ten.
What do I think about the scalability of the solution?
My company has more than 20,000 users for the product. I would rate the product's stability an eight out of ten.
How are customer service and support?
We have a direct connection with the CyberArk leadership. However, the tool's support is not user-friendly. They will charge you for premium support and push you towards it.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have used BeyondTrust before.
How was the initial setup?
The solution's setup is easy. There were some challenges while managing from environment to environment. We experienced some glitches during the installation process.
What's my experience with pricing, setup cost, and licensing?
The product's licensing is yearly. I would rate the solution's pricing a six out of ten.
What other advice do I have?
I would rate the product an eight out of ten. We only have the licensing contract with the product and everything else is managed in-house with a team size of four members.
Beneficial privileged threat analytics, high availability, and priced well
What is our primary use case?
We currently employ CyberArk Privileged Access Management, which involves extremely complex processes for ensuring the secure management, verification, and guarantee of credentials. Implementing the professional installation tool represents another challenging aspect of this task.
What is most valuable?
The most valuable feature of CyberArk Privileged Access Manager is privileged threat analytics.
What needs improvement?
The support could improve for CyberArk Privileged Access Manager.
For how long have I used the solution?
I have been using CyberArk Privileged Access Manager for approximately three years.
What do I think about the stability of the solution?
The solution has high availability.
What do I think about the scalability of the solution?
CyberArk Privileged Access Manager is highly scalable. When compared to other solutions it scales well.
I plan to use the solution more in the future.
How are customer service and support?
The issue of technical support is crucial, as there are not many specialized partners available in Brazil to provide this service. While English language support is of good quality, there is a significant shortage of partners capable of meeting the demand locally.
How was the initial setup?
The initial setup of CyberArk Privileged Access Manager is easy.
What was our ROI?
We have received a high ROI using CyberArk Privileged Access Manager.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is reasonable.
I rate the price CyberArk Privileged Access Manager a seven out of ten.
What other advice do I have?
Individuals who wish to utilize CyberArk should be cautious when selecting a partner to implement the solution, as proper architecture design is essential to ensure a streamlined and effective implementation.
I rate CyberArk Privileged Access Manager a nine out of ten.
It has features to deal with a large company that has a complex structure and many partners
What is our primary use case?
CyberArk vouches for access to domain controllers in Unix and Windows Server.
How has it helped my organization?
CyberArk makes our environment more secure and prevents possible attacks by compromised accounts.
What needs improvement?
The price is high compared to Azure Key Vault. It's the most expensive solution.
For how long have I used the solution?
I have used CyberArk for about three months.
What do I think about the stability of the solution?
We have 98 percent uptime.
What do I think about the scalability of the solution?
CyberArk is scalable. We have around 4,000 users.
Which solution did I use previously and why did I switch?
We previously used Telos. We switched to CyberArk because it has features to deal with a large company that has a complex structure and many partners.
How was the initial setup?
Deploying CyberArk was moderately difficult. It isn't too hard, but it isn't easy. One person is enough to install it. It took about one month to select the product and deploy it.
What's my experience with pricing, setup cost, and licensing?
CyberArk is more expensive than other solutions, but it's necessary when the company has contacts with other branches and partners.
What other advice do I have?
I rate CyberArk Enterprise Password Vault eight out of 10. It's more expensive than Azure Key Vault, but Key Vault doesn't have CyberArk's analytics and user tracking. I recommend CyberArk if you need those features. However, it's costly in the Brazilian market because of the conversion fro reals to dollars.
The best PAM solution on the market.
What do you like best about the product?
CyberArk quickly helped us get all of our local privileged accounts managed. Windows, Linux, switches and other devices can all be handled by CyberArk. We are also using it to manage our on-prem and cloud administrator accounts.
What do you dislike about the product?
Some integrations can be challenging to get up and working, especially when there are many versions of the same software in an environment. Also, upgrading CyberArk can be difficult since there are a lot of servers involved and a precise order in which to perform the upgrades.
What problems is the product solving and how is that benefiting you?
CyberArk is helping us manage local and domain privileged accounts. All Windows server machines used to have local administrator passwords and now no two are alike.
CyberArk PAM for access management
What do you like best about the product?
Smooth workflow support for access requests
What do you dislike about the product?
HIgh initial friction to get familiar with the platform parameters used for scripts and rule definitions.
What problems is the product solving and how is that benefiting you?
We had some business-driven dynamic rules to be defined in the user onboarding flows for automatic approval and some to be approved manually.
CyberArk is so flexible and useful in so many different contexts
What do you like best about the product?
CyberArk is quite flexible and can be utilized in a variety of contexts, which is why I truly appreciate it. We can now safeguard and access our critical infrastructure in whatever way best matches their needs thanks to CyberArk's entirely cloud-based, hybrid, or on-premises environment.
What do you dislike about the product?
Sometimes implementation was problematic and required clear online documentation and guidelines, but with community support and with good product support we can clear those doubtful areas.
What problems is the product solving and how is that benefiting you?
CyberArk Privileged Access Manager help to solve the problem of privileged identity management and it helps to secure crown jewel assets from preventing ending up in the attacker's hand.
Cyberark PAM is great secure access management tool
What do you like best about the product?
Access management, secure, log analysis and records.
What do you dislike about the product?
None, this is a great access management tool.
What problems is the product solving and how is that benefiting you?
To improve compliance & risk management and business process outcomes also to
create internal/operational efficiencies
create internal/operational efficiencies
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