I work with Saviynt in various industries, including banking, financial, healthcare, pharma, and education.
Saviynt - Identity Cloud
SaviyntExternal reviews
External reviews are not included in the AWS star rating for the product.
Has delivered strong identity automation while support response could be faster
What is our primary use case?
What is most valuable?
Some of the best features of Saviynt are that it is a complete IGA package and, compared to others, it is one of the leading solutions for identity governance solution, as seen in Gartner. A majority of the companies are utilizing Saviynt and SailPoint.
Their analytics-driven approach has helped with identifying potential risks because they have comprehensive capabilities. With this analytics-driven approach, they have features that handle human and non-human identity threats, although I'm not certain how they implement it. With the new releases, they have built-in AI automation, and they provide excellent analytics reports through AI.
What needs improvement?
Compared to other vendors, Saviynt's Privileged Access Management feature is not complete. They have an inbuilt PAM solution, but they are not capable of handling all PAM solutions because they have very limited features. They have different vendors for PAM solutions, such as Delinea and CyberArk, which have dedicated solutions for PAM. Compared to those vendors, Saviynt is only at 50% capability. IGA is their strong suit, but PAM capabilities are very limited.
For how long have I used the solution?
I have spent considerable time with Saviynt as we are partnering with them for more than five years.
What do I think about the stability of the solution?
The stability of the product is satisfactory because there is no downtime. It handles operations through different disaster recovery phases in the backend. They operate the service model across different time zones, and there is good stability without downtime.
How are customer service and support?
Their support deserves a rating of seven out of ten. They respond consistently, but they are somewhat lacking in troubleshooting due to a shortage of support staff.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup for Saviynt is instantaneous. If you request the vendor, they can provide access, as it is a license-based purchase.
What about the implementation team?
For deployment, there is no need for development with Saviynt. It is a predefined, built-in package, and we can utilize everything with the out-of-the-box connector. Once we get the product, we can handle the implementation from our side.
Which other solutions did I evaluate?
Pricing for Saviynt, compared to SailPoint, is more competitive.
Saviynt is less expensive than SailPoint. Saviynt is superior because it is user-friendly, and their fundamental phenomena are no-code, low-code, which means no customization is needed for the implementation part. However, SailPoint needs extensive customization in terms of implementation. Price-wise, SailPoint is costlier, but organizations choose either solution based on their requirements. All finance and banking sectors prefer SailPoint because they have both on-premises and cloud solutions. While Saviynt also offers cloud and on-premises options, SailPoint has a superior on-premises solution called IIQ, which is why finance and banking industries prefer SailPoint.
What other advice do I have?
With either SailPoint or Saviynt, I utilize this product, as do some of my clients, with AWS as a main cloud provider. We are not using AWS; we were using only Saviynt. We never used AWS because we don't have any customers for AWS.
Saviynt likely uses an AWS server for their database, though I'm not certain how they utilize AWS services.
The cloud-native capabilities of Saviynt contribute to enhanced cloud security as they are operating a cloud-based solution. Saviynt's capabilities for automating user provisioning and access are excellent, and their IGA functionality is perfect.
The specific details about their IGA capability show excellence in terms of automated onboarding, off-boarding process, and JML processes, making it a strong solution in this market.
I rate Saviynt 8 out of 10.
Market leader in Cloud Identity Administration and Governance
Saviynt provides OOTB features to integrate your source and target systems. It also allows you with the OOTB connectors available to connect to the systems like AD/DB/REST/AzureAD/CyberArk and many more
Good Product, some issues with support
Offers responsive support and moderate pricing for streamlined identity management
How has it helped my organization?
Based on my experience working with Saviynt, they deserve a rating of nine because they are very responsive to support. More than resolving issues, their responsiveness to concerns is exceptional.
What is most valuable?
Partnership and expanding the identity scope are valuable features, particularly in touching aspects of authentication. When presenting to the board or leadership who have experience with Unix, Linux, OS, and Windows, discussing multiple products for identity solutions can be challenging. Currently, one needs to discuss Open Text for identity account management, Saviynt for identity governance, another solution for single sign-on authentication, and DigiCert for certifying authority. The portfolio could be expanded to provide a comprehensive solution where three actions on identity and access management can be handled by SailPoint, Saviynt, or Okta.
The pricing of Saviynt is moderate compared to other players such as Open Text or Oracle, which had huge volumes. Saviynt's operational costs and other aspects have been clarified. Compared to Oracle's significant costs, Saviynt's products are quite convenient. Saviynt could expand into authentication, the single sign-on market, and multi-factor authentication. The authentication market presents significant opportunities where they could bring additional controls under their umbrella.
What needs improvement?
One area for improvement is Saviynt's training platform. They could enhance their training arrangements for partners and build a stronger partnership environment. When discussing Azure or AWS-related products, I have observed many local partners entering the market successfully. Saviynt needs to increase their partnerships with local players to penetrate the market more effectively. They can focus on product development and announcements while partners could manage sales and provide services and support.
A potential weakness in Saviynt stems from my experience as a customer. While one product performed excellently, another was quite complex with code dating back 15 years. They might benefit from having an even stronger technical team to understand historical context. Although they already have industry veterans with 20 years of experience, having additional identity veterans or strong identity presence would provide a competitive advantage.
What other advice do I have?
It depends on the type of solution product and the role and responsibility. In my previous role in operations services delivery, I could influence product decisions within my responsibility. In my current security role, I focus on existing products and provide updates. During peer review forums and business requirements discussions, I suggest Saviynt solutions when appropriate, noting their strong team development. For PCI-related requirements, I recommend Okta, as they have delivered numerous solutions for JP Morgan and other banking clients. For energy-based discussions, I often recommend Saviynt, particularly for shared access management or account access management.
SailPoint remains a strong recommendation, as the identity market needs more robust partnerships. While various technology platforms in servers, networking, and other areas have established partner networks, the identity field lacks such comprehensive partnership structures. This issue needs to be addressed.
Overall rating: eight out of ten.
Enables swift deployment and operational management in large projects
What is our primary use case?
What is most valuable?
What needs improvement?
For how long have I used the solution?
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and support?
How would you rate customer service and support?
Positive