Best tool for Customer Engagement
What do you like best about the product?
Chatwoot is a wonderful tool for customer engagement. It is very easy to use and very responsive. It provides a really good platform to manage all the customer support problems in one place. I used the tool very often for my work. It holds the customer data and provides valuable insights and the tool is very easy to implement which makes it even more worthy. The customer support team is also very good and they respond to queries fast. The overall integration of the tool with day to day usage helps the organisation to grow fast.
What do you dislike about the product?
Though it is a very good tool, the only thing which could be improved a bit is the UI so that people who are new could adapt and adjust to the platform more easily.
What problems is the product solving and how is that benefiting you?
Chatwoot is solving many problems at once, problems like cost as it as open source platform it is very cost effective. Secondly the privacy concerns are over as the businesses can self host the platform. Also the platform has many customization options which provides better flexibility.
There are no comments to display