What do you like best about the product?

OpenSesame offers an extensive course catalog, covering everything from project management to personal development to workplace safety and many topics in between. We have a training team of one person for many departments. The off-the-shelf training allows us to offer courses that are relevant to our diverse workforce and to align with departmental and organizational goals. Self-paced courses allow our learners to visit the material at their convenience. The OpenSesame course catalog is intuitive and easy to navigate. Searching for specific courses and topics is easy. Courses are easy to load into our LMS, despite the limitations of our current LMS. The OpenSesame Curation support is a fantastic benefit of working with OpenSesame. I can put in a training request to get customized suggestions for courses rather than having to sift through 26,000+ courses on my own.

OpenSesame provides exceptional customer service. Martyn W. worked with me every step of the way to provide information and demos whenever needed during the procurement process. Martyn continues to provide support well after the contract has been executed. LaRonda, our Customer Success Manager, has been a valuable asset in rolling out our new training program and providing continued support. LaRonda M. is clearly knowledgeable, passionate, and enthusiastic about what OpenSesame offers and is there for me whenever I have questions or need help. I always look forward to interacting with LaRonda. Her positive outlook and friendliness make for an enjoyable partnership. Additionally, OpenSesame provides outstanding customer support for our learners via phone call, email, or chat. Response times are setting records - Chat is answered with 15 seconds and emails within 15 minutes. Wow!

What do you dislike about the product?

I don't have any dislikes. Working with OpenSesame has been nothing but postive.

What problems is the product solving and how is that benefiting you?

Working with OpenSesame has allowed our organization to move forward with training goals throughout the organization. We serve a workforce of 1,400+ employees. I am the only person in the "Training Department." Without OpenSesame, we would not be able to provide much training to our workforce. OpenSesame is also cost effective.