TrendAI Vision One™

The main use case for TrendAI Vision One is to centralize cyber risk exposure management, threat detection, and automate response across multiple IT environments. TrendAI Vision One can be used in automation, ZTNA, SIEM, and XDR, which are the key use cases.

I use TrendAI Vision One in the XDR and agentic SIEM in which we correlate telemetry across endpoints and cloud networks and various email portals to identify and layer into a single console. This allows us to speed up correlation as early as possible for proactive threat hunting if any suspicious activity is found in our environment. We accomplish this with an automated ticketing process using PowerShell scripts.

Integrating TrendAI Vision One with a third-party SIEM tool like Microsoft Sentinel involves generating one API key and configuring data forwarding either through the native API integration or cloud storage. We are doing this on the same platform, triggering alerts and observing attacks and techniques. Based on that, we can work on these aspects or directly through syslog or CEF forwarding to the service gateway, which is how we are working.

We are using cyber risk exposure management capabilities to identify loopholes and vulnerabilities in multiple environments including assets and VMs. After identifying vulnerabilities, we address the issues through updates or by providing proper classification or justification. Regarding governance, we ensure that every onboarded asset meets proper criteria to avoid future problems.

Sensors are deployed across the organization both physically and digitally and feed data into XDR. We have achieved coverage around 80% using TrendAI Vision One by deploying sensors across endpoints, cloud, networks, email, and collaboration environments.

As of now, we are not using TrendAI Vision One for consolidated security across hybrid environments.

TrendAI Vision One shifts the organization from a reactive detect and respond mindset to a proactive prevention model, continuously scanning the entire enterprise ecosystem, including internal and external assets, cloud workloads, and SaaS applications. The platform proactively identifies security issues including identity security posture management and identity threat detection and response, flagging weak security accounts.

TrendAI Vision One assists analysts in identifying true positives by scanning before any alerts trigger, enabling proactive identification of issues to mitigate potential incidents.

The risk has been significantly reduced, though I cannot provide precise metrics. I would say approximately 50 to 60% risk has been covered due to its proactive threat hunting that searches for suspicious activities and prevents unauthorized access, roughly translating to a 70% risk mitigation in our metrics.

TrendAI Vision One has reduced the time to detect and respond to threats because it triggers a single alert correlating all necessary information, clarifying each detail related to assets and actions.

TrendAI Vision One has helped us reduce false positives significantly. Previously, we received about 100 alerts a day, and now, after using TrendAI Vision One, we are down to around 25 to 30 alerts, saving approximately six hours of analyst work daily across three shifts.

TrendAI Vision One has helped consolidate security vendors and significantly reduce operational silos by providing a unified single pane of glass that covers endpoints, identities, email, and network security while cross-layering XDR correlations to automatically ingest and correlate rich telemetry across all security layers in near real time.

The best feature TrendAI Vision One offers is the native full-stack XDR correlating engine combined with the agentic SIEM architecture. While many platforms merely dump unorganized logs into a central dashboard, TrendAI Vision One utilizes cross-layer telemetry alongside its generative AI assistant to automatically turn thousands of scattered security alerts into a single high-fidelity chronological timeline. This automatically correlates multiple alerts across endpoints and email inboxes, triggering an alert for all these things, radically reducing noise and consolidating hundreds of low-severity alerts into a single workbench alert. This eases the work of analysts and helps them analyze and remediate issues easily. TrendAI Vision One also proactively maps out security risks before attacks happen, feeding proactive vulnerabilities and active threats into the same dashboard.

SIEM teams face alert fatigue and high ingestion costs. Instead of overwhelming the SIEM with thousands of raw logs and fragmented events that teams must manually write and correlate, TrendAI Vision One drastically reduces the SIEM ingestion cost, eliminates complex rule writing, allows us to find patient zero and the impacted assets quickly, and fastens the mean time to respond (MTTR).

The main features that stand out for my team in SOC relate to MTTR. Instead of chasing false positives or digging through raw logs, we can open the SIEM ticket and see the entire scope of the attack via workbench summary and immediately trigger containment actions such as isolating the host or resetting the user's credential. This helps us bifurcate and sort everything into a single dashboard and provide everything in one consolidated view.

TrendAI Vision One translates technical threat data into clear measurable risk metrics that align with normal regulatory frameworks such as HIPAA, GDPR, and ISO 27001, while also automating compliance frameworks and continuously auditing to prepare audit-ready reports. It helps explain cybersecurity technology to non-technical board members and transforms network flows into single intuitive corporate risk scores based on business impact.

The accuracy and reliability of TrendAI Vision One heavily depends on the native cross-layer XDR engine, which is a newer generative AI engine that delivers high reliability for security alerts, vulnerability scoring, and attack path calculations. With the added advantage of global threat intelligence, the output is highly accurate and reliable, serving as an advisory tool where analysts must verify AI-generated summaries and recommendations before executing major network actions.

TrendAI Vision One uses AI and machine learning to shift operations and works to spot hidden anomalies and predict attacks before they happen. This approach ensures the Zero Trust architecture continuously verifies every user's device and network request rather than trusting internal nodes by default, sharply reducing unauthorized access risks. It also aids cloud-native firewalls and monitoring of physical, IoT, and supply chain vetting, which is the importance of the AI component.

TrendAI Vision One facilitates obtaining all data and every aspect through a unified tool, which correlates XDR, SIEM, and DLP parts, allowing quick issue resolution.

It is important for our organization that TrendAI Vision One has AI built into its platform. This allows the tool to operate faster than humans, helping us identify and resolve issues more quickly while still valuing human intervention.

Based on real-world deployments and industry reviews, TrendAI Vision One is highly capable but has some distinct areas for improvement. The platform has a complex interface and steep learning curve since users frequently report that the dashboard and console layout feel cluttered and overwhelming. We also need to address tuning complexity and initial alert noise within the workbench. Additionally, the pricing model and local resource consumption during scans for endpoints running on legacy hardware need improvement, as the Trend agent can sometimes cause noticeable CPU and memory spikes due to full scans in the backend.

Regarding the DLP part related to Microsoft Purview, the native DLP module with TrendAI Vision One is relatively light. Given the highly complex data compliance and structural classification requirements, there should be deeper data tagging capabilities and granular content inspections within the core vision platform to make it easier for analysts to identify and fix issues.

I have been using TrendAI Vision One for almost one and a half years.

TrendAI Vision One is stable.

I rate the scalability of TrendAI Vision One a ten out of ten because it is very helpful for users.

Customer support is quite good. Whenever I reach out, a ticket is raised and responses are received within 24 to 48 hours regarding the actions taken and the person working on that ticket.

I would rate customer support around eight.

We previously used CrowdStrike; however, we switched to TrendAI Vision One because it provides multiple capabilities such as DLP, SIEM, and EDR, which CrowdStrike does not offer.

I have not seen a return on investment through relevant metrics yet, but users find it relevant in our organization. As of now, I have not seen any major return on investment regarding this aspect.

Regarding the pricing, setup cost, and licensing experience, the pricing is a bit high, but it is easy to set up and migrate. While the pricing is higher than normal tools, the accuracy and capabilities provided justify the expense.

TrendAI Vision One was our first priority.

Overall, I rate TrendAI Vision One as a nine.

I choose nine due to some of the improvements I have mentioned earlier. If the DLP part, the consumption part, and pricing model are fixed, then it would be a perfect ten, which explains my rating.

In our organization, TrendAI Vision One is hosted on the public cloud, using a hybrid architecture to monitor and secure infrastructure wherever it resides. The main console, or brain, is integrated with the AI companion used in the SIEM to correlate SIEM engines and analytics for identifying root causes and resolving major threats promptly.

We use Azure and Microsoft Sentinel for our hybrid setup.

My advice for those looking to use TrendAI Vision One is to utilize this tool as soon as possible because it combines multiple capabilities such as XDR and AI to help organizations grow, providing users with proper exposure to how things work and correlate.

My main use case for TrendAI Vision One is endpoint security. I'm using TrendAI Vision One to enhance security across our company endpoints. It is very useful for application blocking for necessary users, and I am using it to stop malware, viruses, and similar threats.

Regarding how I use TrendAI Vision One day-to-day, I find that TrendAI Vision One is a cloud-hosted solution that really helps us improve security in our organization and is helpful to prevent malware and viruses.

I am using TrendAI Vision One sensors at the endpoints. This coverage is critical for our organization's network because it covers our entire endpoints and provides full security.

TrendAI Vision One has positively impacted our organization by improving security and reducing the hazard of needing to switch between consoles since it has one single platform embedded with every solution.

Since using TrendAI Vision One, I have seen user awareness improvement, and users are aware of this, leading to a reduction in malware and viruses since the endpoint agent installation. The time saved for administrators is significant because I have one single console to manage all of the email security, endpoint security, and cloud app security, as opposed to needing many consoles, which takes a lot of time.

I believe the top security challenge in my industry is a lack of user awareness, as users are not aware that these are viruses or malware. With TrendAI Vision One, I have user awareness training, and I can simulate user awareness campaigns, which helps address this issue and has really reduced the number of challenges.

TrendAI Vision One has helped consolidate my use of security vendors and reduced silos. TrendAI Vision One has helped reduce my time to detect and respond to threats, and with the automated tasks and brilliant detections, it has significantly reduced my overall endpoint security time.

The best features TrendAI Vision One offers are that with most of the other solutions out there for endpoint security, I have to purchase an additional license for additional features, but with TrendAI Vision One, it's embedded into one single platform and it's not going to cost so much with the licensing for the features. Those licenses include every feature in that.

The specific features I find myself using most often include automated security playbooks for preventing malware and viruses, which I use after detection.

In addition to the features, I would like to add that TrendAI Vision One also has endpoint security, email security, Zero Trust security access, mobile security, and cloud app security, all embedded into one single platform that is really useful for organizations to enhance their security.

Regarding TrendAI Vision One's AI capabilities, I believe it protects users' data using PCI DSS, according to their website, and it heavily uses AI to automate tasks, which is really helpful for us. When it comes to security, I can trust it because of the TrendAI global market.

In terms of accuracy and reliability of output, I am using TrendAI Companion in TrendAI Vision One console, which is really helpful for configuring XDR components and so on, but sometimes it can be not really accurate, while most of the time it is accurate. It is very important for our organization that TrendAI Vision One has AI built into its platform, as I am using TrendAI Companion to manage XDR features and to write XDR playbooks.

Regarding improvements for TrendAI Vision One, I sometimes wish the features that I didn't purchase could be hidden since most of the features can be seen within the console, making it confusing for users who haven't purchased those licenses.

I would add that when adding new features to TrendAI Vision One, if they can inform us or add them accordingly, it will be easier because new features are added frequently, which can be really confusing for us.

I chose eight out of ten for TrendAI Vision One because, as I mentioned earlier, new features are added here and there, which can be confusing, and it's also confusing to see the features that I have not purchased, which is why I gave it that score.

I think I could probably add a hardware inventory for endpoint security, and most of the time, this is okay.

I have been using TrendAI Vision One for one and a half years.

TrendAI Vision One is stable.

TrendAI Vision One provides great security for every endpoint, network, email, and so on, with a high detection rate.

Customer support for TrendAI Vision One is excellent, and they provide active support for all my tickets. I would rate the customer support a nine out of ten.

I did not use a different solution before TrendAI Vision One.

I have seen a return on investment, as it provides really automated tasks for end users and management with flexible credit usage.

The pricing for TrendAI Vision One is really flexible.

Before choosing TrendAI Vision One, I evaluated other options such as CrowdStrike, SentinelOne, and others.

TrendAI Vision One is deployed in my organization as a SaaS solution. It is hosted in TrendAI Vision One cloud solutions, which I believe involve AWS and Azure, but I don't exactly know the answer because the cloud-hosted databases are managed by TrendAI Vision One, and I don't have access to that. I did not purchase TrendAI Vision One through the AWS Marketplace, as I mentioned earlier, I have no knowledge about the cloud-hosted database because the cloud service is provided directly from TrendAI Vision One without my access.

My advice to others looking into using TrendAI Vision One is that if you are looking for a solution that has more features, this is the solution for you, because TrendAI Vision One has many solutions embedded into one. If you want one single platform for many solutions, this is it. I would rate TrendAI Vision One an eight out of ten.

My main use case for TrendAI Vision One is for incident triage and response management.

A specific example of how I use it for incident triage and response management is the elimination of collateral display and low log management from emails. This is how it helped.

The automated remediation triggers automated commitment actions, isolating infection of the endpoint. This is beneficial and helps significantly.

The best features TrendAI Vision One offers include the powerful threat hunting and AI security capabilities, among the top features mentioned. The AI security analysis allows input of plain language requests for effective endpoint command analysis. Threat hunting assists in identifying alerts. Additionally, real-time inspection of LLM interactions helps secure operations within private and public environments. The centralized Vision One console hosted in a cloud-native environment also contributes greatly by ensuring robust security coverage.

TrendAI Vision One can improve in control responsiveness, particularly in navigating through heavy analytics interfaces like workbench, where execution graphs can experience noticeable latency. This occurs during multi-complex layers correlation and high volume of queries load. Secondly, I suggest improving license and credit allocation transparency.

A deep ecosystem integration with deeper non-Trend native telemetry ingestion would help significantly.

I have used TrendAI Vision One for almost two years.

TrendAI Vision One is stable.

TrendAI Vision One's scalability is quite good; it benefits from cloud-native elasticity, which I use most often. The centralized Vision One console runs in the cloud-native environment, hosted on a public backbone like AWS and Azure. It is very easy for me to automatically scale based on log flow.

The customer support has been acceptable.

I previously used a different solution, Sophos, but it was too costly and very limited compared to TrendAI Vision One.

I have seen a return on investment financially, with up to a 79% reduction in security costs and a 70% faster incident investigation and response time.

My experience with pricing, setup cost, and licensing has been quite acceptable, especially with the flexibility of having a credit-based licensing architecture by using TrendFlex.

Before choosing TrendAI Vision One, I did not evaluate other options.

My advice to others looking into using TrendAI Vision One is to utilize the powered API connectors, link your SaaS with Office 365 and endpoint security, and evaluate it thoroughly before proceeding. I would rate this product a 10.

My main use case for TrendAI Vision One is endpoint security, server security, or network security.

For endpoint server security, we have been using it as an essential endpoint security module where we deploy an agent on the client machines and maintain or monitor application control, firewall, anti-malware, spam, web reputation, spam reputation, and other similar capabilities, which is the same for servers including intrusion prevention and detection and response.

Furthermore, for the servers, we use it on-prem and on-cloud, specifically on-prem deep security, which we can migrate and integrate to TrendAI Vision One cloud.

In my experience, one of the best features of TrendAI Vision One is the XDR capability, which involves a centralized console collecting logs from multiple sources, correlating them, and telling us a story.

TrendAI Vision One positively impacts my organization because it is the tool we utilize more than any other cybersecurity-providing tool, as it has a very user-friendly console that I can easily explain to clients, allowing them to understand and carry forward investigations.

For specific outcomes or metrics showcasing how TrendAI Vision One has benefited my organization, it includes playbooks that run on the workbench's correlations, correlating all log sets, pinpointing exact alerts so that the SOC team cannot waste more time and can simply investigate and address them.

An area for improvement for TrendAI Vision One that I notice is on the support side; if any support issues arise or bugs I report can be remediated or addressed more promptly.

Additionally, regarding needed improvements, I pointed out to Trend Micro an issue related to email security, where an inbound protection policy I created, aimed at handling email attachments above a certain size, resulted in all emails being quarantined, and I reported that TrendAI Vision One lacked the capability to adequately manage this.

I have been using TrendAI Vision One for more than five years.

TrendAI Vision One is stable in my experience, but some clients using data centers hosted in the Gulf region, mainly Dubai, face downtime issues.

In terms of scalability, it performs well for endpoints, servers, email, network level, and sandboxing.

I would rate customer support as average, about four out of five. On a scale of one to ten, I would rate customer support an eight.

I have not switched from a different solution since my company provides multiple solutions as per client needs, leveraging various security vendors while finding TrendAI Vision One's features user-friendly and easy to understand.

My advice to others looking into using TrendAI Vision One is that it is very user-friendly and easy to deploy, requiring some firewall rules, and you can deploy an agent to easily access control and investigate.

We are using TrendAI Vision One sensors on endpoints and at the network level as well.

This coverage is critical for my organization's network because the sensors collect XDR telemetry and forward it to the main console, TrendAI Vision One.

I have seen a return on investment, as I can affirm that employees save time dealing with complexities from other products due to TrendAI Vision One's ability to address many issues at the investigation, deployment, and analysis levels.

Regarding my experience with pricing, setup cost, and licensing, I am uncertain about the exact price but note that TrendAI Vision One has shifted to a credit-based license model allowing flexible use across solutions.

Before choosing TrendAI Vision One, we evaluated other options including Kaspersky for endpoint security and FortiGate EDR.

The governance and security of TrendAI Vision One's AI capabilities are actually good; I notice it provides alerts regarding exposure management and threats, along with compliance scores, overall scores, and risk scores to help mitigate and address concerns.

In our industry, the top security challenges include securing endpoints against ransomware and malware attacks, which TrendAI Vision One covers well, along with email security.

My impressions of TrendAI Vision One's ability to provide centralized visibility and management across protection layers are very good, as it collects data from all products and resources, correlating it to tell a cohesive story.

TrendAI Vision One helps consolidate our use of security vendors and reduces silos, covering key areas such as endpoint encryption, compliance, and vulnerabilities, which I validate and remediate.

The importance of TrendAI Vision One having AI built into its platform is high, as it helps explain alerts, attack phases, and process chains with ease. I would rate this review as eight out of ten.

TrendAI Vision One is used primarily in endpoint security, email security, mobile security, cyber risk exposure management, and XDR.

For mobile security, TrendAI Vision One is used for mobile threat detection as an MTD solution, and it allows enrollment of both BYOD devices and company-owned devices while providing protection for mobile devices. The solution supports Android, iOS, and similar platforms.

My main use case for TrendAI Vision One is endpoint security, and I am also familiar with mobile security. TrendAI Vision One functions as a full-fledged next-generational antivirus solution for users, and it prevents malware, viruses, and similar threats. The solution has many machine learning features as well.

The best feature in my experience with TrendAI Vision One is that when implementing endpoint security and email security for an organization, there is no need to use multiple consoles. With TrendAI Vision One, a single console provides access to all these solutions, making it a comprehensive platform that includes all of the solutions. This consolidated approach is the main usefulness for users.

TrendAI Vision One can integrate with third-party solutions as well. Regarding usability, I credit TrendAI Vision One since it uses a credit-based model. Additionally, the licensing for TrendAI Vision One is very flexible for users and organizations.

TrendAI Vision One is a full-fledged platform for combining multiple solutions, making it easy for administrators to navigate and configure the console. It provides comprehensive security for devices and users, and the flexible licensing is very useful for organizations.

Regarding the platform's ability to provide centralized visibility and management across protection layers, the centralized visibility is really helpful for administrators to configure settings without having to navigate multiple consoles. This streamlines issue resolution and ensures that protection is covered from multiple aspects within the same console.

TrendAI Vision One has helped consolidate the use of security vendors and reduced silos significantly.

TrendAI Vision One has recently added updates and new features, which can be a bit confusing. However, those features are helpful but not organized clearly. When an administrator logs into the console, it can be difficult to find some features because of the organization.

Regarding documentation improvements for TrendAI Vision One, it would be easier with the TrendAI companion. Most of the documentation and answers can be found, but it would be helpful if the company could provide more data sheets or whitepapers as well as configuration support.

Additional improvements needed for TrendAI Vision One include issues where the console sometimes indicates that services are not available. I believe these issues are being improved, but they do not constantly display as expected.

I have been using TrendAI Vision One for more than one and a half years.

TrendAI Vision One provides more security for users regarding detections and security incidents, such as warnings on unsecured websites and detecting viruses. The solution has really reduced the number of detections over time while providing full protection for users.

The top security challenge in the industry is user awareness since users are often unaware of the dangers posed by certain applications and websites. TrendAI Vision One helps address this issue by providing user awareness training, such as phishing campaigns that inform users to avoid threats.

My main advice for others considering TrendAI Vision One is that it provides both basic and advanced protection for every user, while the licensing is very flexible compared to other solutions. With TrendAI Vision One, most features are included in basic licensing, unlike other solutions that require payment for simple features.

TrendAI Vision One is a great solution for users requiring advanced protection. Over the past 20 years, it has provided as many features as possible for every user, so I can confidently recommend it for organizations. I would rate this solution an 8 out of 10.

The main use case for TrendAI Vision One in my organization is that we manage client assets such as endpoints, servers, and email.

TrendAI Vision One has positively impacted my organization. TrendAI Vision One has helped us reduce the time to detect and respond to threats, as with the correlation of events across various security layers, I benefit from a complete view of incidents from a single platform without the need to jump around.

The investigation and alert prioritization tools expedite analysis significantly, automating many detection and containment tasks even before the analyst reviews the event viewer.

I think there are quite a few things that could improve TrendAI Vision One. The console or the graphical interface of the console is a bit complex, with several sections for each module where information is spread out among them and some is repeated across sections. Console updates change the layout of sections and modules significantly, without any notice or alert informing me of these changes. The APIs section is also a bit confusing, as I understand there is a general API, but then each module has its own, and it is not very well explained when to use one or the other.

Vendor support can feel random; depending on who you get, resolving an incident can be easy or very difficult. Some support members do not have sufficient knowledge about the platform or the relevant concepts, and response times can be very variable—sometimes they can respond the next day or it can take a week. If it is a serious incident, you might be stuck for the entire week. Report generation is a bit basic; the reports are simple and I cannot customize them effectively. Licensing is also confusing because we seem to have the same license duplicated with similar functionality for different teams, which is not clearly reflected.

At the Endpoint Security level, the agents being used in TrendAI Vision One have several problems; we frequently encounter incidents where the agent consumes resources uncontrollably. Many servers or endpoints can manage this easily, but some have limited resources and processing power. It often interferes with the company's internal processes, creating delays, communication issues, and data loss, forcing us to disable modules on machines. Furthermore, support for different operating systems is limited; many clients use devices with older, unsupported operating systems, resulting in fewer modules being available.

At the Cloud level, I also experience several issues with Cloud Email Gateway Protection in TrendAI Vision One, such as problems with DKIM validation where the platform often fails to provide clear information on whether the cause is a poorly made signature or DNS resolution failures; sometimes the header indicates the absence of a DKIM signature when there actually is one. Additionally, the API for Cloud Email Gateway Protection has limitations, such as a 72-hour log retrieval limit that feels excessive. I also cannot filter mail traffic by user or specific address and must retrieve the entire domain's data. This means pulling in around 300,000 emails for a 24-hour period only to filter it myself, which consumes resources and time. Certain functions are available in the console but not through the API, which I find critical. Lastly, we have faced issues where emails that should bypass Inbound Protection based on our defined rules still get blocked, which does not make much sense.

I have been using TrendAI Vision One for one year and five months.

Overall, it has proven to be a pretty stable platform. The main services, dashboards, APIs, and security modules generally provide consistent availability and performance. Of course the are some occasional issues, specially during maintenance, service updates, or when processing a high volume of data, but these don't significantly affected the overall reliability of the platform in our experience.

It offers a very strong scalability, particularly for enterprise environments with a large number of users, endpoints, and security events. The platform also provides a centralized visibility of the security layers and products, which makes it really easy to manage a growin environment without increasing the operational complexity.

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The features of TrendAI Vision One are really useful and have improved my work. The main security challenges in my sector include managing diverse threats. I have covered everything I had to say and do not remember anything else important that I have left out. My review rating for TrendAI Vision One is 8.

TrendAI Vision One has helped my customers consolidate their use of security vendors and reduce silos. If you purchase multiple technologies or products provided by TrendAI, that unified visibility console gives you full visibility across all the products provided by TrendAI across the network. This facilitates management and policy deployment for customers.

My customers do not purchase TrendAI Vision One directly from TrendAI or from any third party. TrendAI is not considering selling directly to end users unless it is a big corporate arrangement or an OEM agreement. Usually, sales should occur through a reseller, then a distributor, or directly through a distributor to TrendAI.

User behavior analysis is the most important feature of TrendAI Vision One, in addition to the zero-day feature within that application. When customers upsell or add an XDR license, the product becomes a closed, solid endpoint protection solution that wins against the competition.

TrendAI Vision One has helped my customers consolidate their use of security vendors and reduce silos. If you purchase multiple technologies or products provided by TrendAI, that unified visibility console gives you full visibility across all the products provided by TrendAI across the network. This facilitates management and policy deployment for customers.

TrendAI Vision One should learn from its competitors that having everything managed in one single platform gives strength to the product itself. However, instead of focusing on easing access for administrators, they should pay more attention to development itself and staying up to date. There was an initiative in the early days called Zero-Day, which means that before a threat is announced, they would hire specialists who immediately learn about threats and push updates directly to the product.

Customers are protected even before the threat is announced. Currently, the Zero-Day initiative is not as active as it once was.

Additional features I expect from TrendAI Vision One in the future to make it more competitive could be more technical in nature. A product working on the kernel level of a PC, machine, or server consumes significantly more resources than other products that work on runtime memory. If an application is attached to the operating system of the machine itself, it consumes more resources from the PC or server than running that product on the memory level. Memory-level products read all running activities across the memory when the machine is on, and when they detect malicious activity, they cut or end the session, which is lighter on the operating system and does not consume many resources.

I have been working with TrendAI Vision One for around five years.

TrendAI Vision One's technical support is adequate because they recently implemented a good methodology of supporting their customers. They initiated a Major Service Center divided across the globe, with a dedicated support center for the Middle East, another for Europe, a third one in the American market, and a final one in Singapore dedicated to supporting Far East customers. This has enhanced their support.

What gives more strength to their products is that they enable business partners, distributors, resellers, and others with sufficient tools to identify problems and provide first and second level support themselves. When an engineering intervention is needed, the case can be escalated to their support team, which is more effective than the old model. They initiated this Major Service Center two or three years ago, which makes it easier for customers and enhances support.

My impressions of TrendAI's ability to provide centralized visibility and management across protection layers are positive. They had, in the early beginning, a unified management console called Apex One. The commercial name has changed over time, and it is now called Apex Central. TrendAI Vision One Apex Central gives full visibility across the customer network, including all solutions provided by TrendAI, with unified visibility, policy deployment, and plug-in extensibility.

TrendAI Vision One has helped my customers reduce their time to detect and respond to threats. There have been a few incidents where intruders could get into the network even while the product was deployed. TrendAI ranks third globally as an endpoint or EDR solution. There are pros and cons to the product. I would rate TrendAI Vision One between seven and eight out of ten.

My customers may use the Cyber Risk Exposure Management capabilities of TrendAI Vision One. However, I do not think they are using or activating that feature because it can conflict with other products. Most banking customers prefer not to activate EDR and endpoint protection from the same vendor, as a compromise could become a significant issue. Therefore, I did not use this feature.