IBM watsonx Orchestrate as a Service
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IBM Watson Assistant Review
What do you like best about the product?
The interface knows automatically when to search the knowledge base for details, when to ask for clarity and in cases where the required details are unavilable in knowledge base it simply diverts the user to the support assistant.
What do you dislike about the product?
Sometimes for a user who traditionally wishes to speak to customer care for help regarding some context interacting with IBM Watson Assistant might seem to be too much time consuming.
What problems is the product solving and how is that benefiting you?
In my team where we manage support teams for problem management regarding a business inteligence tool, the customers frequently try to reach the support team for gettng their task done. For a small team it was initially too hectic to deal with the issues of multiple clients at a time, but after theimplementation of IBM Watson Assistant all the FAQ's and Knowledge Error Database(KEDB) details are covered. It knows automatically when to forward the users to the support human counterparts.
Watson assistant review
What do you like best about the product?
The NLU where it can recognize the natural language
What do you dislike about the product?
The integration with Voice Gateway is not easy we had to go through lot of issues
What problems is the product solving and how is that benefiting you?
Creating a survey usecase
Excelent Natural Language Assistant
What do you like best about the product?
The Watson Assistant you can have the best natural language platform assistant to improve your business and delivery
What do you dislike about the product?
I Believe that the intents part of the assistant should be more friendly
What problems is the product solving and how is that benefiting you?
We delivery a chatbot to help a HR company. At this moment company can answer their customer fast
Bot for a bank
What do you like best about the product?
Easy to deploy and letting the system be trained.
What do you dislike about the product?
The number of languages is too limited and we need to speed up the development
What problems is the product solving and how is that benefiting you?
Customer satisfaction increase, cost reduction
IT Engineering Lead
What do you like best about the product?
Availability of Dutch language. Intent recognition training tools are good.
What do you dislike about the product?
Distributing user rights once using multiple chatbots is a lot of work. Should be more easy. Also non-technical content writers have difficulty with the interface. More user friendly content writing should be enabled.
What problems is the product solving and how is that benefiting you?
We want to automate conversations with customers, so they can solve their needs fast and in engaging way.
Promising AI tool for marketers
What do you like best about the product?
Gaining time especially for reporting/dashboards for email activity.
What do you dislike about the product?
Probably still at its premise.... would be great to have Watson assistant help for segmentation and contact list behaviour
What problems is the product solving and how is that benefiting you?
Time gaining and easy/user friendly
Chatbot that is easy to start and implement
What do you like best about the product?
The Watson Assistant has a very intuitive interface that helps to create a chatbot in a matter of few minutes. It is easy to navigate through the tabs in the dialog itself.
What do you dislike about the product?
The only thing that could be useful for developers is to rewrite the workspace in the dialog, so that the credentials would be the same. In addition, sometimes the response time is long, especially when trying to launch the tool.
What problems is the product solving and how is that benefiting you?
In our team the Watson Assistant was used for different cases, mostly in the customer care sector. It helps to build customized dialog very fast and implement it in the applications, as well as other social medias, in a matter of few minutes.
Setting up Watson Assistnat
What do you like best about the product?
The help of all the IBM team to train and explain all the options and adapting them to our comnay need has been expeptional and very possitive
What do you dislike about the product?
Nothing to this point with the implementation is a dislike
What problems is the product solving and how is that benefiting you?
This is the base for our communication with customer base and helpng the business understand our current and new customers for the business
Recommendations to others considering the product:
Very good implementation process of use of the tool
Watson Assistant
What do you like best about the product?
The language use is suitable for business user, subject matter expert as well as technical folks.
What do you dislike about the product?
Can be enhanced further in the preparation and deployment to equip end user with self service capability.
What problems is the product solving and how is that benefiting you?
Course advisor during enrolment period. Benefits include 24x7 service, anytime anywhere.
Great results for customer service application
What do you like best about the product?
Simple to construct and business analysts can support the development of chat flows rather than always needing developers.
What do you dislike about the product?
Would be nice if the business could access the data without needing IT to help extract
What problems is the product solving and how is that benefiting you?
Providing answers to employees of our clients when they come to us looking for help. Employees were calling Sales,, the client service centers, etc. looking for answers and the chatbot has been able to provide them with the information they need and get them out of other channels.
Recommendations to others considering the product:
Take the time to think through your chatbot flows before building anything
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