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Reviews from AWS customer

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335 reviews
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External reviews are not included in the AWS star rating for the product.


    Rick L.

A totally worth it software

  • March 06, 2025
  • Review provided by G2

What do you like best about the product?
Interface is really easy to use
Works with whatsapp and slack easily
customer support is really great
What do you dislike about the product?
It can be expensive for small businesses.
What problems is the product solving and how is that benefiting you?
IBM watsonx Assistant helps me respond to customers faster while saving money. It also improves conversations by giving smart, accurate replies across different platforms.


    Pranav S.

User point of view - Take an advance step to go deep level for businesses

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
Yeah, actually its a next step to go deep inside to resolve the problems of Businesses point of view. Automation of AI generated of using LLM model its an advancement of AI automation field.
What do you dislike about the product?
I think be improvisation required because automation can be perofmed through UIPath also and AI addon automation part its greatful but too challanges come because every user point of view is different, but AI work on like that we can say on LLm model approach so it neglect sometimes a differeent user point of view that think differenty and not match the criteria of LLm model ready so think about it.
What problems is the product solving and how is that benefiting you?
Yeah, actually its improvise the quality of any business because currently market have for automation part perform through UiPath and other but AI integration is a good move, so I think it a great improvisation of business that might be helpful to reduce humans errors as well as repititive tasks quality improve and false of error might be reduce.


    Nabeel S.

Prompt responsiveness-Efficient

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
Response is accurate and efficient to use.
What do you dislike about the product?
Sometimes leads to misunderstanding language.
What problems is the product solving and how is that benefiting you?
IBM watsonx Orchestrate is a product that empowers your business by automating tasks, simplifying complex processes, and ultimately saving you and your team time and effort.


    Information Technology and Services

Automation with power of AI

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
It's easy to use without any coding. They also have Cloud and on-premises deployment options.
I liked their integrations capabilities.
What do you dislike about the product?
Price should be more competitive according to feature provided. This is non tech feedback but website advertisment could be better.
What problems is the product solving and how is that benefiting you?
I am able to get rid of day to day repetaive task. The main benefit is TIME. Saved lots of time compare to before. Their AI agent chat feature is like charm. Thanks for integration as I dont need to depends on speciifc application for integration.


    Grazielli M.

Evaluating Watsonx

  • January 10, 2025
  • Review provided by G2

What do you like best about the product?
What I like the most is the number of things we can do; it seems quite simple, but I still haven't seen it in practice.
What do you dislike about the product?
That still needs a technical team to do something simple.
What problems is the product solving and how is that benefiting you?
At the moment, we are not resolving much because we are in the project of migrating from V1 to V2, which I actually think they should suggest creating a new bot instead of migrating because the problems become numerous.


    Airlines/Aviation

It seems more complex than friendly to me.

  • January 10, 2025
  • Review provided by G2

What do you like best about the product?
It is a powerful tool with diverse features and integrations.
What do you dislike about the product?
Ease of Integration, Difficulty finding consultancy for implementation.
What problems is the product solving and how is that benefiting you?
It was implemented as the company's digital service tool.


    Consulting

Excellent product and service

  • December 04, 2024
  • Review provided by G2

What do you like best about the product?
Ease of building conversational flows and service provided by IBM employees
What do you dislike about the product?
Impossibility of reusing expired credits in a new subscription
What problems is the product solving and how is that benefiting you?
Serving tens of thousands of users in the largest Income Transfer Program for those affected by dam collapse


    Angela Riccel D.

The answer to your question

  • November 07, 2024
  • Review provided by G2

What do you like best about the product?
It helps to answer complex questions instantly
What do you dislike about the product?
It is underrated and not known for others
What problems is the product solving and how is that benefiting you?
It ease on thinking as just one click you have an instant answer


    Gustavo M.

A Professional Assistant

  • November 04, 2024
  • Review provided by G2

What do you like best about the product?
I like the possibility of shortening tasks using the assistant, and automating routines and subroutines with the skills, in addition to the ease of use, low code, etc.
What do you dislike about the product?
Some disagreements that happen when making requests in Portuguese, even though I prefer to do it in English.
What problems is the product solving and how is that benefiting you?
Automation of tedious processes, assistance in problem resolutions.


    Daniel J.

We began our journey with AI with IBM Watson.

  • October 29, 2024
  • Review provided by G2

What do you like best about the product?
A very refined AI that enables use in solutions that work with traditional and generative AIs, many additional features that can be used as well as being a closed structure where customer data is not shared.
What do you dislike about the product?
It is not easy to understand the consumption of services and to obtain historical data on this consumption.
What problems is the product solving and how is that benefiting you?
IBM Watsonx Assistant is incorporated into our product and is our platform's bot tool.
The bots we deliver to clients are developed in Watson.