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Reviews from AWS customer

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379 reviews
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External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

Automation with power of AI

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
It's easy to use without any coding. They also have Cloud and on-premises deployment options.
I liked their integrations capabilities.
What do you dislike about the product?
Price should be more competitive according to feature provided. This is non tech feedback but website advertisment could be better.
What problems is the product solving and how is that benefiting you?
I am able to get rid of day to day repetaive task. The main benefit is TIME. Saved lots of time compare to before. Their AI agent chat feature is like charm. Thanks for integration as I dont need to depends on speciifc application for integration.


    Grazielli M.

Evaluating Watsonx

  • January 10, 2025
  • Review provided by G2

What do you like best about the product?
What I like the most is the number of things we can do; it seems quite simple, but I still haven't seen it in practice.
What do you dislike about the product?
That still needs a technical team to do something simple.
What problems is the product solving and how is that benefiting you?
At the moment, we are not resolving much because we are in the project of migrating from V1 to V2, which I actually think they should suggest creating a new bot instead of migrating because the problems become numerous.


    Airlines/Aviation

It seems more complex than friendly to me.

  • January 10, 2025
  • Review provided by G2

What do you like best about the product?
It is a powerful tool with diverse features and integrations.
What do you dislike about the product?
Ease of Integration, Difficulty finding consultancy for implementation.
What problems is the product solving and how is that benefiting you?
It was implemented as the company's digital service tool.


    Consulting

Excellent product and service

  • December 04, 2024
  • Review provided by G2

What do you like best about the product?
Ease of building conversational flows and service provided by IBM employees
What do you dislike about the product?
Impossibility of reusing expired credits in a new subscription
What problems is the product solving and how is that benefiting you?
Serving tens of thousands of users in the largest Income Transfer Program for those affected by dam collapse


    Angela Riccel D.

The answer to your question

  • November 07, 2024
  • Review provided by G2

What do you like best about the product?
It helps to answer complex questions instantly
What do you dislike about the product?
It is underrated and not known for others
What problems is the product solving and how is that benefiting you?
It ease on thinking as just one click you have an instant answer


    Gustavo M.

A Professional Assistant

  • November 04, 2024
  • Review provided by G2

What do you like best about the product?
I like the possibility of shortening tasks using the assistant, and automating routines and subroutines with the skills, in addition to the ease of use, low code, etc.
What do you dislike about the product?
Some disagreements that happen when making requests in Portuguese, even though I prefer to do it in English.
What problems is the product solving and how is that benefiting you?
Automation of tedious processes, assistance in problem resolutions.


    Daniel J.

We began our journey with AI with IBM Watson.

  • October 29, 2024
  • Review provided by G2

What do you like best about the product?
A very refined AI that enables use in solutions that work with traditional and generative AIs, many additional features that can be used as well as being a closed structure where customer data is not shared.
What do you dislike about the product?
It is not easy to understand the consumption of services and to obtain historical data on this consumption.
What problems is the product solving and how is that benefiting you?
IBM Watsonx Assistant is incorporated into our product and is our platform's bot tool.
The bots we deliver to clients are developed in Watson.


    Wholesale

Rapidly evolve from prototype to production

  • October 23, 2024
  • Review provided by G2

What do you like best about the product?
The Watson assistant interface enable my Company to evolve project from prototype to production assistant in few weeks.
Amazing!
What do you dislike about the product?
Poor language supporto rather than english
What problems is the product solving and how is that benefiting you?
Fast chatbot implementation on customer facing website


    Lukasz M.

We need more than assistants.

  • October 23, 2024
  • Review provided by G2

What do you like best about the product?
Easy to aply and intuitive as well ready for enterprise use casess.
What do you dislike about the product?
It is difficult to use without watson studio additonally. It lacks integrations with key solutions on the market
What problems is the product solving and how is that benefiting you?
Customer support assistant.


    Marek M.

Fully fledged assistant - out of the box!

  • October 23, 2024
  • Review provided by G2

What do you like best about the product?
ability to integrate with other services available withing watsonx exosystem, ability to integrate with IBM cloud, easy of use, a lot of fucntions available in "out of the box", applicable in different use-cases, easy to implement,
What do you dislike about the product?
UX/UI of the portal where you can build your own assistants.
What problems is the product solving and how is that benefiting you?
Internal support chatbot - allowing our users to help resolve their support issues.