What do you like best about the product?

Faros provides incredible flexibility to connect data sets we've never been able to correlate before, much more easily than other solutions like PowerBI. For over a year, my team has been working to build organizational insights data that highlight gaps in processes and development practices using standard CI/CD DORA metrics combined with non-standard, internally generated metrics.

The platform itself handles much of the logic and heavy lifting that would be an instant de-motivator for a lot of organizations. While the learning curve can be a little steep at first, a power user is able to build views, reports, dashboards, etc that provide substantial value in minutes/hours when it would take a team of technical resources months to do the same in other tools.

Technology aside, Faros the team has been a great partner from day one, helping us to onboard and working through our questions with direct communication, and handling issues as they arise, being remarkably quick with turnarounds when a technical problem needs to be resolved.

What do you dislike about the product?

Early on, self-service functionality was limited but is definitely getting better over time.

What problems is the product solving and how is that benefiting you?

SDLC insights analysis, portfolio project + cost analysis, resource utilization, custom service level meta insights, organizational level data aggregation.