What do you like best about the product?

I like that I can have my web pages scanned for compliance and that LA makes suggestions for how to code the page to remain in compliance with legal and corporate standards. Although it is challenging to keep up with regulations and standards in the industry, I enjoy helping product owners and developers finding the requirements, scanning our digital pages to find out where we are and not in compliance, and following up to assure we have met the requirements internally and from government and industry oversight.

What do you dislike about the product?

I would love a FAQ section if I have a FAQ that can be quickly answered. Also, having a tour of LA would be great so I can see what is possible in the space. It would be really great to go to an area for AA that shows what areas need to be in compliance and a checklist for me to follow to ensure my department is where is needs to be with accessibility.

What problems is the product solving and how is that benefiting you?

It is solving easy ways for disabled customers to find the answers for their needs and normalizing the website to allow these customers to access not only what they came online for but also for opportunities to indulge in the offers that are available to all customers. The screen reader functionality helps our developers figure out where there are gaps in our digital offering which leaves customers lost and not able to fully access the website's features. By having demos and reviewing the updates as a team, we get to see where we are in compliance and where we have additional work to do.