Trellix Collaboration Security + Email Security + IVX Cloud logo

    Trellix Collaboration Security + Email Security + IVX Cloud

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    Trellix Email Security protects organizations from credential harvesting, impersonation, spear-phishing, and malwareless attacks that traditional gateways miss. Powered by AI, ML, and multi-layered analytics, it provides advanced detection and visibility while enabling analysts to investigate and respond quickly. Integrated SOC workflows support rapid claw-back, enriched alerts, and root-cause analysis. The solution deploys as ICES or SEG and supports Microsoft 365 and Google Workspace via API with active-active cloud resilience.

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    41 ratings
    46%
    37%
    15%
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    41 external reviews
    External reviews are from G2  and PeerSpot .

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    Reviews (41)
    Franz Gabriel E.

    Powerful, Innovative. Convenient Email Protection with Easy Onboarding and Responsive Support

    Reviewed on Aug 11, 2026
    Review provided by G2
    What do you like best about the product?
    What I like about Trellix Email Security is its approach to detection and prevention. It combines behavioral analytics with Trellix’ threat intelligence to automate email monitoring and strengthen inbox protection. The interface is also very easy to navigate, and it comes with a helpful dashboard out of the box for monitoring overall email traffic.

    I also find it useful that it can integrate with SIEMs for external log monitoring and archiving outside of the ETP platform. In terms of performance, ETP is very manageable, especially in its SaaS version since server maintenance is already handled for you. Loading speed and policy updates are reflected in the system in a timely manner.

    On pricing, I feel you get what you pay for and more. Trellix ETP features strong, modern capabilities that can handle even emergent adversaries across an ever-expanding and changing threat surface. Onboarding it into your infrastructure has been one of my best experiences: I implemented it once for a client, and it was very straightforward. There are plenty of documentation and guides online as well.

    Trellix support is also very hands-on and quick to respond to the tickets we raise. Overall, I would recommend the solution to clients with specific business needs.
    What do you dislike about the product?
    The downsides I don’t like are the log extraction and the license consumption monitoring. In my experience, the SaaS version has a hard limit of 10K extractable logs, which feels very restrictive and makes it tedious to gather what we need. On top of that, we found that the license monitoring reports aren’t dynamic. We had to wait a few more months before we could get usage rates, which can be concerning, especially when you’re working around auditing schedules.
    What problems is the product solving and how is that benefiting you?
    From what I know now, I have not seen any updates or work in progress yet for future Trellix ETP updates. If ever, I'll just review it from the patch updates and releases.
    AhmedEl-Tayeb

    Advanced file inspection has protected shared content and improves collaboration security

    Reviewed on Aug 04, 2026
    Review provided by PeerSpot

    What is our primary use case?

    Trellix Collaboration Security is a tool used for file inspection, URL analysis, behavioral analysis, and integration with existing security tools. The product mainly serves the purpose of scanning files shared through different platforms such as OneDrive and SharePoint to identify any malicious content. It is a collaboration and SaaS security product — not a traditional endpoint protection product — that inspects files as they're shared across platforms before they reach users. It utilizes a file inspection engine (referred to in the field as an "FX box," a holdover from the legacy hardware appliance naming), which acts as a sandbox, opening and checking files in a simulated environment to ensure security.

    How has it helped my organization?

    The main benefit has been catching malware and phishing attempts embedded in files before they reach end users, rather than dealing with the fallout after a malicious file has already been opened or shared internally. Because the inspection happens at the point of sharing — on platforms like OneDrive and SharePoint — it removes a layer of risk that used to sit entirely on user awareness and judgment.

    The seamless integration with SIEM platforms such as Splunk, IBM QRadar, Exabeam, LogRhythm, and ArcSight has also meant that alerts from Collaboration Security feed directly into the broader security operations workflow, rather than sitting in a separate silo the SOC has to check independently. Combined with the visibility ePO provides across other Trellix products, this has made it easier to get a consolidated picture of collaboration-related threats alongside everything else in the environment, instead of managing file-sharing risk as a standalone problem.

    From a cost standpoint, the ability to offer this as part of a fuller security stack — competitively priced against XDR alternatives — has also made it easier to position as part of a broader deal rather than a point solution customers have to justify separately.

    What is most valuable?

    URL analysis and file inspection are the standout features — the crown of the product, really. They matter because file-sharing and link-sharing across platforms like OneDrive and SharePoint have become one of the easiest ways malware or phishing content slips past traditional defenses; catching it at the point of inspection, before it reaches the end user, closes a gap that email security alone doesn't cover.

    The sandboxing approach behind this — opening and detonating files in a simulated environment rather than relying purely on signature matching — is what makes the detection reliable against newer or evasive threats, not just known malware.

    The other standout is ePO, the centralized management dashboard. Its value isn't just in Collaboration Security specifically, but in giving a single, unified view across all the Trellix products in the environment. For a customer running multiple Trellix tools, that consolidated visibility is what makes day-to-day administration manageable rather than having to jump between separate consoles for each product.

    Together, these two — strong detection at the point of file/URL sharing, plus centralized visibility to act on what's detected — are what make the product genuinely useful rather than just a checkbox feature.

    What needs improvement?

    A few areas stand out:

    Market coverage. The product needs to expand into markets it currently doesn't fully serve — North Africa in particular — and address the sales restrictions that exist in certain African countries like Libya, Nigeria, and Uganda. As long as those gaps exist, it's hard to position the product as a truly global offering to customers with operations across the continent.

    Support model. The support organization still carries the seams from the McAfee/FireEye merger — FireEye's support was stronger, while McAfee historically struggled with language barriers and SLA adherence. A 'Follow the Sun' global support model, similar to what other large security vendors run, would go a long way toward smoothing this out and giving customers consistent response times regardless of region.

    A real DLP solution. This is probably the biggest gap. What's marketed as endpoint DLP today functions more as a by-product of file scanning than as an actual Data Loss Prevention capability. A proper DLP solution needs to control how sensitive information leaves the organization through any channel — not just file shares, but also printing, USB duplication, and other exfiltration paths. Right now that's a meaningful hole next to competitors who treat DLP as a first-class capability rather than a side effect of another feature.

    For how long have I used the solution?

    I have been working with Trellix Collaboration Security for four or five years now.

    What do I think about the stability of the solution?

    Yes,

    Trellix Collaboration Security is considered stable, offering high reliability, minimal downtime, and consistent performance across integrated cloud and hybrid environments. 

    • Reliability: Users report virtually zero product-side crashes, freezing, or major glitches during standard daily operations.
    • Downtime: The cloud-native architecture maintains high availability with minimal service interruptions.
    • Integration Hurdles: While the core engine is stable, complex custom API integrations with third-party apps can occasionally introduce minor operational hiccups

    How are customer service and support?

    Trellix Collaboration Security has seamless integration with most vendors, especially the SIEM solutions vendors, which is an advantage. There is, however, room for improvement in support services, as historical issues have lingered, and the suggestion is to implement a global support center model to better serve regional needs.

    How was the initial setup?

    The initial setup is generally straightforward, taking most users under an hour to complete the basic configuration.

    What was our ROI?

    Organizations realize ROI with

    Trellix Collaboration Security through reduced manual workloads, fewer security incidents, and consolidated tool management. Efficiency and Workload Impact

    • Automated processes reduce manual work time for security teams by 25% to 35%
    • High-fidelity, low-false-positive detection engines significantly drop the volume of false alerts handled by Security Operations Center (SOC) analysts. 
    • Centralized management across platforms like Microsoft 365, Slack, and Google Workspace decreases the headcount or hours required to manage separate security point products. 

    Which other solutions did I evaluate?

    Trellix Collaboration Security's pricing is competitive; however, it has a different DNA compared to competitors such as Palo Alto, Trend Micro, Symantec, and Kaspersky. Trellix Collaboration Security offers a full security stack solution but is not the cheapest. For example, Kaspersky and Symantec can offer higher discounts, but Trellix Collaboration Security is cheaper than Palo Alto in terms of XDR prices.

    What other advice do I have?

    Trellix Collaboration Security has seamless integration with most vendors, especially the SIEM solutions vendors, which is an advantage. There is, however, room for improvement in support services, as historical issues have lingered, and the suggestion is to implement a global support center model to better serve regional needs.

    Although there are some improvement needs, I rate Trellix Collaboration Security's current support system at 7 out of 10. My overall review rating for Trellix Collaboration Security is 9 out of 10.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Dhanaji Mali

    Secure collaboration channels have protected our team from threats and enable safe file sharing

    Reviewed on Jun 11, 2026
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for Trellix Collaboration Security is to secure our collaboration tools and ensure that any file or link shared through them is safe and free from any threats across the environment.

    A specific example of how I use Trellix Collaboration Security in my daily work is when it caught a malicious file that was shared through our messaging platform before anyone could open it. That alone demonstrated how valuable this product is for our team.

    What is most valuable?

    The best features Trellix Collaboration Security offers include real-time scanning of files being shared and links, automatic threat blocking, and seamless integration with our existing collaboration tool.

    The feature I find most valuable in my day-to-day work is the real-time file scanning. Knowing that every file shared across our team is being checked automatically gives us a lot of peace of mind.

    Trellix Collaboration Security has positively impacted our organization by making our collaboration environment very safe, allowing our team to share files and links without worrying about threats.

    This positive impact has led to measurable outcomes, such as threats being blocked automatically that could have caused real problems, and the team feels much safer using collaboration tools now than they did before. Overall, it is providing great security for the organizational environment.

    What needs improvement?

    Trellix Collaboration Security is working smoothly, but a more detailed report on what has been blocked could be really helpful.

    For how long have I used the solution?

    I have been using Trellix Collaboration Security for more than three years.

    What do I think about the stability of the solution?

    Trellix Collaboration Security is a very stable solution, and it has been running without any issues.

    What do I think about the scalability of the solution?

    The scalability of Trellix Collaboration Security is excellent, as it has scaled well with our organization's growing team.

    How are customer service and support?

    The customer support has been really helpful and responsive, with very knowledgeable engineers on the product who have addressed any questions or issues.

    Which solution did I use previously and why did I switch?

    I am using this type of solution for the first time and did not previously use a different solution.

    How was the initial setup?

    My experience with pricing, setup cost, and licensing is that pricing is reasonable, licensing is straightforward, and the setup was not complicated.

    What about the implementation team?

    We are a partner with Trellix Collaboration Security, and my company has a business relationship with this vendor other than being a customer.

    What was our ROI?

    I have seen a return on investment as blocking threats before they reach our team has saved us from potential incidents, saving us time and money.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup cost, and licensing is that pricing is reasonable, licensing is straightforward, and the setup was not complicated.

    Which other solutions did I evaluate?

    We have not evaluated other options before choosing Trellix Collaboration Security.

    What other advice do I have?

    My advice for others looking into using Trellix Collaboration Security is that any organization using collaboration tools regularly must have this product. Set it up early and ensure it covers all your collaboration channels; once it is in place, your team can collaborate freely without worrying about security threats. I would rate this solution a 9 out of 10.

    Manish Kumar Twinkle

    Collaboration security has protected our hybrid workspace and has prevented insider ransomware spread

    Reviewed on May 20, 2026
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for Trellix Collaboration Security is to protect our platforms like Slack, Microsoft Teams, Google Workspace, Drive, OneDrive, and Google Drive.

    With the help of Trellix Collaboration Security, we use Slack in our organization, ensuring that no one can post or share data related to threats or anything sensitive in our production environment. We employ Trellix Collaboration Security to protect against emerging threats.

    With the help of Trellix Collaboration Security, we are able to block phishing campaigns, malware delivery, suspicious URLs, and the lateral movement of shared files. This ensures that no one can target my drives where we have uploaded sensitive data on Google Drive and OneDrive.

    What is most valuable?

    Trellix Collaboration Security offers inbound security that is similar to email security, providing significant protection on the inbox level rather than just at the gateway level.

    It secures our sales applications, such as Salesforce, and HR and finance platforms, helping protect our hybrid work environment, reduce attack surfaces, and prevent the spreading of malware from one user to another. Trellix Email Security protects at the gateway level, while Trellix Collaboration Security ensures protection from insider users and enhances cyber resilience.

    Trellix Collaboration Security is a comprehensive cybersecurity solution that secures collaborations such as Microsoft Teams, Office 365, Google Workspace, and enterprise applications, and it also protects our files, links, chats, and overall digital workspace.

    In our organization, Trellix Collaboration Security has positively impacted us after we experienced an incident where an insider sent data that spread ransomware. After using collaboration security, we no longer allow sharing or sending data that could be designed or injected with malicious files or viruses.

    After implementing Trellix Collaboration Security, we have not encountered any incidents related to ransomware.

    What needs improvement?

    I believe no improvements are needed for Trellix Collaboration Security as we are already using more tools from Trellix.

    I don't think any improvements are necessary or there are features missing in Trellix Collaboration Security.

    I deduct two points because while we are using it for insiders, we still rely on another solution for gateway level security, which makes us use two different solutions for the same purpose.

    For how long have I used the solution?

    I have been using Trellix Collaboration Security for the last two years.

    What do I think about the stability of the solution?

    Trellix Collaboration Security is stable.

    What do I think about the scalability of the solution?

    Trellix Collaboration Security's scalability is simple, as it operates from a single console where we just configure our Slack, Teams, and OneDrive, and afterwards we only need to set the policies.

    How are customer service and support?

    Customer support for Trellix Collaboration Security is good, especially in the area of email security, as they have dedicated email security support engineers.

    Which solution did I use previously and why did I switch?

    I have never used any different solution prior to Trellix Collaboration Security.

    What was our ROI?

    I see a return on investment with Trellix Collaboration Security as it saves time, reduces incidents, and allows one person to handle what previously required more effort to check one by one.

    What's my experience with pricing, setup cost, and licensing?

    My experience with the pricing, setup cost, and licensing has been positive as I find it cheaper than other OEM solutions and thus is good.

    Which other solutions did I evaluate?

    We evaluated Sophos security before choosing Trellix Collaboration Security, but they did not provide the functionalities we required.

    What other advice do I have?

    My advice for others looking into using Trellix Collaboration Security is to prevent insider threat vectors because a colleague may unknowingly share infected files. You need to be vigilant and ensure that you are safeguarding your organization.

    Jorge Abalo

    Endpoint protection has strengthened network control and has simplified global threat response

    Reviewed on Dec 12, 2025
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for Trellix Collaboration Security is based on my experience with Trellix EPO and Trellix products, as I have over six years of experience managing Trellix EPO and all its features when it comes to antivirus protection, including its firewall and DLP functionality. You can also encrypt a drive instead of using BitLocker, integrate your whole network, deploy a fabric from Trellix, and this fabric serves as a private network that enhances secure communication. It becomes comparable to an EDR because you can integrate it with Trellix TIE services, a reputation service, and manage USBs for controlling data movement from the computer to the USB.

    On top of that, you can run scans 24/7, which is called the on-access scan, or run on-demand scans whenever you prefer, perhaps once a day for a full scan. You have extensive management capabilities regarding the ports and IPs the computers communicate with, providing a lot of functionalities.

    A specific example of how I have used Trellix Collaboration Security in my consulting work is in my current work environment, where I manage over 130,000 endpoints, allowing me to protect each endpoint with a firewall, which makes a significant difference because the entire network is not protected by a network firewall alone. Having an endpoint firewall is valuable, and being able to scan all applications for malicious content 24/7 with an on-access scan, which scans everything you click on in real-time, ensures effective security which I truly appreciate.

    Day-to-day, we scan the endpoints once a week and conduct full scans weekly while also performing 24/7 scans through the on-access scans. We help people troubleshoot performance issues related to scanning and create exclusions for threat prevention, exploit prevention, and the on-access scan itself because a file, folder, or software may not need to be scanned continuously. My everyday tasks revolve around managing performance and connectivity, which may involve opening ports or ensuring domain reachability, as well as managing USBs, including creating new exclusions for new vendors of USBs. Additionally, you can integrate Trellix EPO with LDAP, which helps manage computers and users, enabling the creation of specific, more granular rules.

    What is most valuable?

    In my opinion, the best features Trellix Collaboration Security offers include the firewall, the on-access scan, and the ability to obtain daily signatures for the latest malware. These daily signatures, referred to as content, ensure that we are protected against the most recent malware threats recognized by other companies.

    Another feature I particularly enjoy is the capability to maintain different locations that can communicate with the fabric, or DXL fabric as I refer to it, allowing me to create something akin to an EDR for immediate responses to resolve issues.

    The DXL fabric has helped my organization by enabling communication between different locations, such as one in Europe, another in South America, and one here. This fabric communicates with a broker that interacts with the TIE servers, which maintain the reputation of files, certificates, and known signatures from various regions including Europe, South America, and Canada. When something suspicious occurs, such as a certificate appearing malicious on an application, I can easily click and indicate that I trust this file, and through the fabric, I can apply an exclusion for that application across all locations simultaneously.

    Other features I find valuable include the SSO integration with Trellix EPO, specifically SAML SSO, allowing people not to have to manage usernames and passwords if they already utilize an SSO service for SAML; I consider this functionality to be quite beneficial.

    What needs improvement?

    Areas where Trellix Collaboration Security can be improved include the fact that it used to support OpenLDAP but now does not support it any longer; it only supports LDAP, which means open-source lightweight directories are not supported anymore.

    While I find Trellix's support and performance to be satisfactory, I do have concerns. Sometimes Trellix uploads packages, identifies bugs, and removes them without notifying users, which requires us to wait for the next release or roll back, both undesirable situations. I need assurance that proper testing occurs before the release of new packages.

    For how long have I used the solution?

    I have been using Trellix Collaboration Security for approximately six years.

    What do I think about the stability of the solution?

    Trellix Collaboration Security can indeed be stable if you know how to manage its features effectively.

    What do I think about the scalability of the solution?

    Trellix Collaboration Security is very good when it comes to scalability, demonstrating impressive capacity for growth.

    How are customer service and support?

    I appreciate the customer support, particularly if you can effectively communicate the issue you are experiencing.

    Which solution did I use previously and why did I switch?

    I have previously used SonicWall for antivirus and network firewalls; however, Trellix exceeds SonicWall's offerings, which are more aligned with a SaaS solution. The absence of an on-premise console with SonicWall was a significant factor that led me to choose Trellix.

    What was our ROI?

    I observe that the return on investment is hindered by the lack of adequate training opportunities, with Trellix's own training being quite costly, ranging from 2,000 to 4,000 dollars, which many small or medium-sized businesses cannot afford. I believe the educational materials can be enhanced, as Trellix does not explain certain concepts well in their training, and having completed the training, I feel I could offer better instructional support.

    What's my experience with pricing, setup cost, and licensing?

    The experience with pricing, setup costs, and licensing indicates that while Trellix Collaboration Security is a great product, it tends to be on the pricier side. I do not possess complete knowledge of all the pricing details for licensing or support as I am only somewhat involved in the purchasing process, but I know that larger enterprises, such as a bank I previously supported, invest in it as they have the financial resources. However, I believe it might be less accessible for small to medium-sized businesses, and I wish there were more affordable options available for them.

    Which other solutions did I evaluate?

    Before selecting Trellix Collaboration Security, I evaluated other options, including Trend Micro, which many individuals discuss. Though I personally have not used Trend Micro, it appears that it is popular for file servers, possibly enabling faster scans for zip files and specific files that can take Trellix longer to unzip.

    What other advice do I have?

    My advice for those considering using Trellix Collaboration Security is to ensure your budget accounts for investing over 100,000 dollars to hire someone to manage the product, as professionals with this expertise tend to come at a high cost. I give this product an overall rating of ten out of ten.

    Firat Firat

    Collaboration has become safer as it has blocked malicious emails and protected shared files

    Reviewed on Dec 10, 2025
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for Trellix Collaboration Security is in areas such as email usage and file sharing security, mostly for threat detection and blocking malicious content. This is our main use purpose, and it helps our team stay protected from malicious files and links.

    What is most valuable?

    Trellix Collaboration Security offers malware and link detection, automatic mail scanning, and secure file sharing as its best features in my experience.

    Trellix Collaboration Security has helped our team by preventing phishing attacks and malware infections, keeping our systems secure through the detection of malicious emails. Secure file sharing has enabled our team to collaborate safely without risking sensitive data. For example, we avoided a potential data breach when a suspicious attachment was blocked before anyone could open it.

    Trellix Collaboration Security has positively impacted my organization by improving security, making teamwork more effective, and ensuring collaboration has become smoother.

    What needs improvement?

    Trellix Collaboration Security can be improved by making the reporting and analysis tools more detailed. The interface could be more user-friendly and notifications more customizable.

    For how long have I used the solution?

    I have been using Trellix Collaboration Security for one year.

    What do I think about the stability of the solution?

    Trellix Collaboration Security is stable and has minimal downtime.

    What do I think about the scalability of the solution?

    Its scalability is good, and it has grown well with our organization's needs.

    How are customer service and support?

    Customer support for Trellix Collaboration Security is responsive and helpful when I have reached out.

    Which solution did I use previously and why did I switch?

    I previously used a different solution but switched to Trellix Collaboration Security for better security and easier management.

    What was our ROI?

    I have seen a return on investment from using Trellix Collaboration Security as we have saved time and reduced security incidents, improving our overall effectiveness.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup cost, and licensing for Trellix Collaboration Security is that pricing and setup were reasonable and licensing was straightforward.

    Which other solutions did I evaluate?

    I evaluated other options like Option A and Option B before choosing Trellix Collaboration Security.

    What other advice do I have?

    Its use and integration with existing systems are very easy. My advice to others looking into using Trellix Collaboration Security is to ensure it fits your team's workflow and to take advantage of its security features fully. I would rate this product an 8 out of 10.

    Hassan Sheikh

    Centralized sensors have improved threat visibility and have reduced staffing needs

    Reviewed on Dec 08, 2025
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for Trellix Collaboration Security involves using Policy Orchestrator, email gateway, web gateway, and Trellix sensors, Security Manager, Network Security Manager.

    What is most valuable?

    I use Trellix Collaboration Security in my daily operations by utilizing different sites sensors and then integrating security manager, which controls network operations, traffic inspections, packet inspection, deep packet inspection, and SSL inspections.

    The best features Trellix Collaboration Security offers include GTI threat intelligence and signatures upgrade database. Since I have integrated GTI and sensors along with network security manager, all sensors share information and reports effectively, allowing me to view attack reports from the dashboard easily.

    I can customize dashboards in Trellix Collaboration Security to view information like top attacks, ransomware attacks, and critical high attacks. I can monitor sensor health, attacks, logs that generate, and customize these as per my needs, plus I can add emails and alerts.

    I rely on Trellix Collaboration Security because the sensors are highly reliable and high-performance sensors that can handle traffic efficiently. CPU resources are effectively utilized while handling deep packet inspections and SSL inspections. Moreover, there are policies to be on networks, and there is a built-in firewall that I can use to block external attacks.

    What needs improvement?

    Trellix Collaboration Security can improve by addressing some zero-day attacks and enhancing VM-based protections.

    I chose a nine out of ten because some improvements are required, especially concerning East-West traffic or zero-day vulnerabilities. To improve vulnerabilities, Trellix can use an automation process to check if the system is vulnerable.

    For how long have I used the solution?

    I have worked with Trellix Collaboration Security for over almost four and a half years.

    What do I think about the stability of the solution?

    Trellix Collaboration Security is very stable.

    What do I think about the scalability of the solution?

    Trellix Collaboration Security scalability allows me to use sensors on-cloud, on-premises, inside premises, and in a hybrid environment. I can use VM-based environments to effectively stop East-West attacks.

    How are customer service and support?

    I have interacted with the customer support team of Trellix Collaboration Security. The support team is good overall, though my experience with the Indian support team was not as satisfactory since they did not provide adequate support to rectify issues. I managed to identify and resolve the problem myself.

    Which solution did I use previously and why did I switch?

    I previously tried to use the Fortinet solution, but the Fortinet solution was not providing good performance, making Trellix Collaboration Security a better choice for me.

    What was our ROI?

    I have seen a return on investment with Trellix Collaboration Security; specifically, money was saved and fewer employees were needed because I do not need employees on different sites. I only need a Network Security Manager deployed centrally to control all these sensors from one location.

    What's my experience with pricing, setup cost, and licensing?

    My experience with Trellix Collaboration Security regarding pricing, setup cost, and licensing was very good, and the setup cost was very cheap.

    Which other solutions did I evaluate?

    I evaluated other options, including Trend Micro-based sensors, but I found that Trellix Collaboration Security's performance is better.

    What other advice do I have?

    All is good with Trellix Collaboration Security.

    I would rate Trellix Collaboration Security a ten out of ten.

    My advice for others looking into using Trellix Collaboration Security is to ensure that data backup is performed before upgrading to the latest version, as Trellix should provide a proper plan for device upgrades and fallback options. Sometimes, if the sensors are located in different locations and the network security manager is positioned elsewhere, data may get corrupted during upgrades. Firmware files may become corrupt, leading to sensor instability, and I would have to go on-site to resolve this. Therefore, Trellix should develop options for sensors to restore firmware remotely in case of failures.

    I have additional thoughts about Trellix Collaboration Security. Trellix has various security products working; however, it should improve its design and devices to effectively compete with Fortinet, which is a growing company with diverse, efficiently running products.

    Shadi Alyounes

    Email protection solidifies threat coverage and fulfills customer needs

    Reviewed on Mar 19, 2025
    Review provided by PeerSpot

    What is our primary use case?

    I have worked on Email Security both on-premises and in the cloud, Web Security, and also on MDR, which is called HX endpoint security for Trellix Collaboration Security. I am familiar with the File Analysis system as well. It actually depends on the use case and whether the email system is on the cloud or on-premises. Our focus is on what is required for the customer based on security policies. Most of the time, it's not dependent on one factor but rather a package.

    What is most valuable?

    The entire system is stable and delivers what the customer needs. Trellix Collaboration Security is valued for being a stable and comprehensive solution that fulfills customer needs. Despite not being able to use it for complete on-premises email security, it is effective for sandboxing and new threat coverage, working as a standalone solution without needing to integrate with other systems.

    What needs improvement?

    I would like to see the addition of email digital protection features, such as anti-spam and antivirus, not just sandboxing, in the on-premises solution.

    For how long have I used the solution?

    I have been working with the Email Security product for more than ten years, about fourteen to fifteen years. In Trellix Collaboration Security in general, I have been involved for about twelve years.

    What was my experience with deployment of the solution?

    There were no deployment issues.

    What do I think about the stability of the solution?

    Trellix Collaboration Security is very stable. There were no stability issues for me recently.

    What do I think about the scalability of the solution?

    I do not find it limited for the technology. There’s an area not limited for the vendors, and there is nothing new in terms of limitations.

    How are customer service and support?

    I would rate them as a 1.5. The new hub created in India is not good.

    Which solution did I use previously and why did I switch?

    I worked with Forcepoint and Cisco IronPort. Trellix Collaboration Security cannot be used for full security on-premises for email security unlike other products, but it does meet the needs.

    How was the initial setup?

    The setup is straightforward.

    What about the implementation team?

    I am involved in the implementation and troubleshooting as well as in sales and presales, making opportunities for my account manager colleagues.

    Which other solutions did I evaluate?

    I worked with Forcepoint and Cisco IronPort.

    What other advice do I have?

    Trellix Collaboration Security came to fill a gap in areas not filled before. Multiple security layers are needed to protect email and web security, like firewall, web security, and email security. Some gaps needed filling, like new threats covered by Trellix Collaboration Security, which works as a standalone and doesn’t need integration with other solutions. I would rate it as nine out of ten.
    BernardLugalia

    Provides strong data protection with virtual patching and vulnerability assessments

    Reviewed on Dec 24, 2024
    Review provided by PeerSpot

    What is our primary use case?

    I primarily use it to monitor database access, particularly in banking and similar environments. It ensures that IT personnel and others do not create unauthorized accounts or users. Collaboration security assists in tracking database access and alerts in case of suspicious activity.

    What is most valuable?

    One of the most valuable features is the protection against vulnerabilities, particularly through virtual patching. This ensures that I am safe from potential threats affecting database security.

    Another significant feature is the vulnerability assessment, which is effective for overall data protection.

    What needs improvement?

    There is a need for improved integration with totally different products, such as a rapid server. This is currently challenging since the management console becomes overloaded with logs, which complicates troubleshooting.

    For how long have I used the solution?

    I have been working with Trellix Collaboration Security for ten years.

    What do I think about the stability of the solution?

    Sometimes, integration can be challenging, impacting its stability, which is why I rate it a five out of ten.

    What do I think about the scalability of the solution?

    I rate it an eight out of ten. Scalability benefits me by allowing for growth, although sometimes adding users can be difficult due to licensing.

    How are customer service and support?

    The support isn't bad, but there is room for improvement in response time. Initially, I must generate a ticket, and then it gets escalated through tiers if the issue isn't resolved.

    How was the initial setup?

    For me, setup is easy because of my extensive experience. I rate it ten out of ten.

    What's my experience with pricing, setup cost, and licensing?

    The price is high at eight out of ten. It is quite expensive and should be reconsidered.

    What other advice do I have?

    Before installing, consider potential challenges with system performance, especially when integrating multiple tools, which could slow down performance. Overall, I rate the solution with an eight due to its impressive performance, however, integration with other systems needs improvement. My overall product rating is an eight out fo ten.

    Amey Darekar

    Has an easy implementation phase to deal with for users

    Reviewed on Apr 29, 2024
    Review provided by PeerSpot

    What is our primary use case?

    Ideally, I don't manage the installation, but I do manage the security part. I am responsible for defining security-based best practices and implementing them in our company's environment.

    I know about Trellix (formerly FireEye) Endpoint Security HX. I use Trellix Network Security (NX) for network security and devices, while Trellix (formerly FireEye) Endpoint Security HX is used for email security requirements.

    What is most valuable?

    My experience with the product is good. One of the valuable features of the product stems from the fact that it is easy to implement the tool in our environment.

    What needs improvement?

    Technology is an area that is evolving every day. As changes are introduced on a day-to-day basis, I feel that my company should evaluate the products we use. In general, our company should make the tool more robust to protect our systems.

    For how long have I used the solution?

    I have been using Trellix Collaboration Security for more than three years.

    What do I think about the stability of the solution?

    Stability-wise, I rate the solution a nine out of ten.

    What do I think about the scalability of the solution?

    Considering the number of people on my team, which is huge, I feel the scalability part is good.

    Around 2,00,000 people use the product in my company.

    The product is extensively used in my company.

    Whether my company plans to increase the number of users of the product or not is something that depends on the growth of the organization.

    How are customer service and support?

    The solution's technical support is good and supportive when it comes to my interactions with them.

    Which solution did I use previously and why did I switch?

    I also use Office 365 and Exchange Online Protection (EOP).

    How was the initial setup?

    The product's implementation phase is easy. When it comes to the implementation part, it is always better to go with some kind of automation process. Automation process can ensure a 100 percent implementation success rate in our company's environment.

    The solution is deployed on an on-premises model.

    What's my experience with pricing, setup cost, and licensing?

    When it comes to the licensing model, my company mostly purchases the five-year license model. I rate the product price as nine out of ten, where ten is the most expensive, and one is the cheapest. There is no need to pay any extra charges apart from the licensing costs.

    What other advice do I have?

    I primarily use the product in our daily security operations since it is implemented in all of our company's systems and is used in our environment.

    Normally, email security tools like FireEye or Trellix help to protect ourselves from spam, malware, and other email-oriented threats. The tool is used extensively in our company's environment. It is more like a collaboration email security that is used in our company.

    Whether my company plans to increase the number of users of the product or not is something that depends on the growth of the organization.

    I recommend the product to those who plan to use it.

    The product is stable and reliable, considering the results my company gets out of it.

    When it comes to Trellix or FireEye Endpoint Security (HX), the tools offer antivirus as well as the modern real-time security feature, which is used to automate the detection and protection of the endpoints against all the security threats that are currently there in the industry.

    I don't see any challenges with the integration part of the product, but since a different team manages it, I don't have visibility into it.

    In terms of the value offered by the product, the solution does help our company protect data and the complete infrastructure.

    I rate the tool a nine out of ten.