Sage Intacct - CAN Customers Only
Sage CanadaReviews from AWS customer
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Sage- great for all businesses!
What do you like best about the product?
Very easy to use and engage others. Access from anywhere is great too!
What do you dislike about the product?
There really isn't anything to dislike about Sage Intacct.
What problems is the product solving and how is that benefiting you?
Engaging non-accounting users.
It is very user friendly and can be extremely versatile to fit whatever you need.
What do you like best about the product?
I like the dimension aspect of the package. Also, we are looking into Sage People, which would make our HR much easier to manage.
What do you dislike about the product?
The creating reports function is very clunky and confusing.
What problems is the product solving and how is that benefiting you?
We were able to solve our inability to look into precisely what we were spending money on due to creating a new account for every unique account line.
Good product but could be better!
What do you like best about the product?
Ease of use and report creation. The ability to favorite reports and create dashboards.
What do you dislike about the product?
The inability for real time reporting of timesheets. The lack to edit dimensionality of reports within standard reports or to save the view.
What problems is the product solving and how is that benefiting you?
We are utilizing intacct to understand the performance of our operations group in a professional services setting. The main benefit is the normalization of tracking and reporting across 4 merged businesses.
Jorgensen Sage Intacct Review
What do you like best about the product?
The general ledger is great to work in. There is the option to include many "dimensions" along with your general ledger debits and credits. It's also easy to edit or delete entries if needed and to reopen a closed period if needed though you need to be careful with that option. You can also set permissions fairly easily (once you know the system well enough to do this - it's kind of hard at first).
What do you dislike about the product?
Cash management and accounts payable modules. They have been rather difficult for us as we have five different but interrelated companies. Very hard to "easily" fix things in these modules, making reconciliations difficult at times. We still have an open issue from inception that although does not impact our financial statements, it is showing $1.9 million as a debit and offsetting credit in one of our companies accounts payable ledgers. Our consultants were never able to figure out how to fix it.
What problems is the product solving and how is that benefiting you?
Being able to download GL data from Intacct has become much easier. We had Sage Timberline previously and the downloads were very difficult and time consuming to do, sometimes needing the aid of a data mining software like Monarch. We just brought our last company live in May 2021. Once I am sure things are ironed out (issues), the next thing will be to set up dashboards, stats, budgets, and hopefully being able to utilize these pieces to better explain financial performance to our board of directors.
Over-promised / Under-delivered
What do you like best about the product?
We liked the ability to drill-down from a report all the way down to an invoice image. The Smart Rules and Smart Events, although not ideally implemented, are still great additions to the product. API access is available. Documentation and support for developers is very good. User documentation and Help is great.
What do you dislike about the product?
This appears to be an older product that has just been added onto over the years, and is now in need of a total re-write. As a sometime developer myself, and having looked extensively at their object modeling, I can see areas where they appear to have coded themselves into corners, and product enhancements often seem like kludgy add-ons.
Two report writers come free with the base product: The Financial Report Writer and the Custom Report Writer. These are very limited in scope and formatting. For decent reports, you will need to purchase an additional license for the Interactive Custom Report Writer, or use third-party software.
Data privacy is a big concern. With the ever increasing number of data privacy laws, best practice is to limit the user to information for which they have a business need. Intacct does not provide the kind of security permissions granularity to accomplish this. For example, if you need to give a user permission to a particular thing on one entity, they will have that permission on every company to which they have access, and there is not way to prevent it, other than purchasing multiple licenses for the same employee. In a modern ERP, administrators should be able to finely tune user permissions; the more granular control, the better.
Two report writers come free with the base product: The Financial Report Writer and the Custom Report Writer. These are very limited in scope and formatting. For decent reports, you will need to purchase an additional license for the Interactive Custom Report Writer, or use third-party software.
Data privacy is a big concern. With the ever increasing number of data privacy laws, best practice is to limit the user to information for which they have a business need. Intacct does not provide the kind of security permissions granularity to accomplish this. For example, if you need to give a user permission to a particular thing on one entity, they will have that permission on every company to which they have access, and there is not way to prevent it, other than purchasing multiple licenses for the same employee. In a modern ERP, administrators should be able to finely tune user permissions; the more granular control, the better.
What problems is the product solving and how is that benefiting you?
Replacing an aging ERP system
Recommendations to others considering the product:
Sage Intacct appears to be a good solution for small to medium size companies, as long as they are fairly straight-forward and do not present any unusual challenges nor require best practices for internal data privacy. If your company does not fit this description, approach with caution.
Flexible for all needs
What do you like best about the product?
I like the Dimension structure the best, as it provides flexibility for meeting all reporting needs.
What do you dislike about the product?
There really isn't much to dislike about it.
What problems is the product solving and how is that benefiting you?
We have gone completely paperless in our payment processing.
Great Finance/Accounting Software
What do you like best about the product?
I like the easy-to-read display of data.
What do you dislike about the product?
Support isn't always able to handle issues and sometimes requires custom work that I don't think should be custom work.
What problems is the product solving and how is that benefiting you?
I can save a lot of time with billing and revenue recognition compared to other software that I have used.
Intacct makes our financial management very modern.
What do you like best about the product?
The robustness of Intacct is what I find most attractive. Its ability to merge account payable, account receivables, cash management, general ledger management modules together ensures that Intacct takes care of most of our core financial management needs, without having to use multiple financial software programs.
What do you dislike about the product?
My exported reports on spreadsheets aren't user-friendly, and the absence of an object-oriented rule builder is a big hole on Intacct.
What problems is the product solving and how is that benefiting you?
Intacct solves all financial management and problems associated with profit and loss management in my company.
Sage Intacct makes it convenient for me to track and report on my organizations sales and expenses.
Sage Intacct makes it convenient for me to track and report on my organizations sales and expenses.
Use it for work.
What do you like best about the product?
The community page. The articles and people's tips are helpful.
What do you dislike about the product?
Not always the easiest to navigate. Can't get info on journal entries through all modules.
What problems is the product solving and how is that benefiting you?
Figuring out the system. The community page has helped as a benefit.
Great for actual financial statements, but doesn't have any features for analysis
What do you like best about the product?
The user interface is intuitive and customizable
What do you dislike about the product?
Easy to mess up when grouping GL's for example groups and group of groups and group of subgroups etc.
What problems is the product solving and how is that benefiting you?
Helping the business keep track of financials to be able to dig in on a per asset level
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