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Tech Savvy And Agile Team Providing Better Customer Experience
What do you like best about the product?
The YM team is very agile in understanding the customer requirements and deliver as per the customer expectations. The entire team is very tech savvy as a result they are always available with the solution. The team has excellent understanding of business problems and takes proactive steps steps to mitigate risk.
What do you dislike about the product?
Absolutely nothing negative to report. We have a wonderful experience with the entire YM team since past 3-4 years.
What problems is the product solving and how is that benefiting you?
We wanted a solution to address the repeated queries of our customers like knowing the pending bill amount, register a No Supply compliant, know our bill collection center location etc to our IVR and Customer Care center. The solution has helped us optimize our resources engaged into monotonous activities, reduce the TAT in addressing the repetitive queries, reduced manual errors and has improved our response management.
Recommendations to others considering the product:
Yellow Messenger has a wonderful blend of tech savvy and project management team delivering state of the art solutions to its customers. They are very agile in understanding the customer requirement and deliver as per the customer expectations. The team has excellent understanding of business problems and takes proactive steps to mitigate risk.
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The course was an informative overview of what a Yellow Messenger is.
What do you like best about the product?
Likes whats Trainer taught and explain during Training
What do you dislike about the product?
Dislike is timing is too long training time
What problems is the product solving and how is that benefiting you?
It will help us to resolve our bot flow and make it AI driven
A go-to solution for operational efficiency
What do you like best about the product?
A major chunk of the incoming volume is handled by the bot itself. Only interactions which absolutely require human interactions are routed to the operations team, This has increased efficiency multi-folds
What do you dislike about the product?
A bit more innovation in the live chat agent dashboard and csv reports
What problems is the product solving and how is that benefiting you?
Better allocation of resources and reducing the incoming volume without impact on quality of customer interactions.
Recommendations to others considering the product:
The bot can be customized at several levels. Feel free to discuss the requirements in detail and leave it on the Yellow Messenger team to execute.
Best Platform For creating Chat-bot solution.
What do you like best about the product?
Easy to use and almost all the options can be customization as per the requirement.
What do you dislike about the product?
I didn't find anything specific till date.
What problems is the product solving and how is that benefiting you?
The platform is good to reach our customer and provide the customer to contact us anytime. It also help to increase the customer reach as it can integrated with any app for example like whats-app.
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