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Very good partner to reduce tickets scraping, solution easy to integrate/monitor and top support
What do you like best about the product?
Efficiency to reduce automated tickets scraping in ticketing business, with a lot of possibilities to implement business rules (native or specific integration possibilities). The solution is easy to integrate, easy to configure (technical and business rules) and to monitor with dashboard s usefuls for analyseis. Support of the support team is very professional.
What do you dislike about the product?
Very advanced bots are still difficult to detect. Pricing model could be more flexible according specific needs. The captcha solution has to be optimized to avoid repeated captchas / blocks for real customers.
What problems is the product solving and how is that benefiting you?
Avoid bots to scrap a high volume of tickets for uur major sport event (480k tickets on the duration of the event)
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Top notch bot protection
What do you like best about the product?
First and foremost, DataDome’s detection accuracy and efficiency is stellar. The solution is able to detect even the most sophisticated bots. With DataDome, our e-commerce sites have robust bot protection, which reduces our attack surface and allows the security teams to focus on our other missions.
What do you dislike about the product?
No dislikes at this time.
Waiting for some new feature to improve our analytic experience.
Waiting for some new feature to improve our analytic experience.
What problems is the product solving and how is that benefiting you?
We were being targeted by scrapers and we wanted to ward off the risks associated with scraping, including content and pricing data theft, and the degradation of our website’s performance for legitimate customers. In the three years that we’ve been a DataDome customer, not only is scraping not an issue anymore, but the false positive rate for our legitimate customers, which was already very low, has also dropped.
Effective bot protection for high-volume, multi-platform traffic
What do you like best about the product?
We selected DataDome for the detection accuracy and the capacity to handle our high-volume traffic on both web and mobile.
What do you dislike about the product?
We're completely satisfied with DataDome.
What problems is the product solving and how is that benefiting you?
DataDome blocks millions of malicious requests (spam, content scraping, credential stuffing, …) to our website and mobile app every day. It mostly works on autopilot, so in addition to the security benefits, we have also realized considerable productivity gains.
DataDome Improved Uptime & Reduced Cloud Hosting Costs
What do you like best about the product?
The service does its job and does it well, ensuring only valid traffic gets through. Their UI is intuitive and easy to use for investigating incidents, as well as creating and managing custom rules. The support team is fantastic, always quick to respond and thorough in their investigations and responses.
What do you dislike about the product?
We host a platform that doesn't want to block every bot because they scrape and distribute our content, which in turn deliver traffic back to the sites we hose. For this reason, we have some custom rules in place to ease the blocking of bots, which we cannot manage or modify ourselves. We haven't needed to adjust these in well over a year, so it's not a significant issue at all, but just noting that access to them or at least better visibility into them would be nice to have.
What problems is the product solving and how is that benefiting you?
We send email campaigns to millions of users each week and contained within each email are anywhere between 3 and 50 links back to the content on the sites we host. In the past few years, many of our recipients began using automatic safe link checkers, such as Safe Links in O365 or Mimecast. These safe link checks multiplied traffic back to our sites by 3x-50x all at once, causing our sites to become slow or go down. After spending countless hours trying to mitigate the issue and countless dollars scaling up our servers to handle the load, we implemented DataDome and saw the positive impact immediately. Suddenly, many WAF rules were unncessary and we could reduce our costs by running fewer servers.
Best in class bot protection
What do you like best about the product?
DataDome is a “set it and forget it” solution; its simple integration, ease of use and detailed reporting means our team doesn’t have to worry about bot traffic anymore. We no longer have to invest a lot of time or energy into mitigating attacks because DataDome does the heavy lifting for us. Great product, great customer support - the team is always available to help, should we need them.
What do you dislike about the product?
Nothing to report at this time, both for support and functionnalities
What problems is the product solving and how is that benefiting you?
We were facing different bot-driven attacks, like account takeover, credential stuffing and intensive scraping, and were concerned these could lead to users’ data being leaked. Luckily, with DataDome in place, this is no longer a concern. Our website -- and our users -- are safe in DataDome’s hands.
Accurate detection & five-star customer service
What do you like best about the product?
As a previous customer, we selected DataDome for its detection accuracy and engineering performance. We were also a big fan of DataDome’s focus on customer success, and its flexibility to accommodate our use case. Another plus is its ability to handle our massive traffic scale.
What do you dislike about the product?
We had no complaints about Datadome. It reached our expectations.
What problems is the product solving and how is that benefiting you?
Advertising is our primary source of revenue, and our customers’ ad budgets shouldn’t be spent on bots. DataDome helped us improve the accuracy of our traffic classification, improving advertisers’ trust in our billing processes.
An effective solution, with a truly customer success-oriented team
What do you like best about the product?
There is a lot to like about DataDome, but two things stand out: the solution is truly automated and requires little human intervention, which means our team can focus on other tasks, and DataDome’s devotion to customer success. From the start, we were well supported by the pre-sales team, who helped us fine-tune the configuration to understand our traffic, product views and endpoints. They were also very proactive, and provided us with an excellent data report to give us visibility on what was going on. The team was top-notch. The icing on the cake: implementing the solution was very straightforward and took less than half a day.
What do you dislike about the product?
No dislikes at this time (after almost 6 months).
What problems is the product solving and how is that benefiting you?
Before engaging DataDome, bots were extensively using our APIs and polluting our traffic data, which skewed our KPIs and performance metrics. Now, our team no longer needs to spend time estimating the proportion of bots. We can rely on our performance metrics, without having to do any work on them.
Great technology and solid service for bot traffic blocking at scale
What do you like best about the product?
Ease of adoption/imtegration of their solution into our SaaS technology and their attention / service when issues arise.
What do you dislike about the product?
The level of detail regarding the bots being blocked could be improved, which would help us craft stories to our stakeholders and address sources of bot traffic more effectively. This is a minor concern overall.
What problems is the product solving and how is that benefiting you?
DataDome helpsmitigate bot traffic at scale in our enterprise advertiser integrations. We process millions of transactions daily across thousands of online advertisers, and DataDome's service effectively blocks bot traffic and provides us with an endpoint to understand what has been blocked. This helps us protect our customers' investments and
A tool not to worry about
What do you like best about the product?
DataDome is a good friend to us because it doesn't need to be care of, this tool manage himself and I don't have to be on his back all the time.
And when I need to configure anything it's alwas simple to do in the dashboard, or Datadome's team can help me if I need.
It protects our 35 websites (e-commerce and institutional) with their APIs.
And when I need to configure anything it's alwas simple to do in the dashboard, or Datadome's team can help me if I need.
It protects our 35 websites (e-commerce and institutional) with their APIs.
What do you dislike about the product?
The hardest point when we use DataDome is that we can't know or understand why a request catch a captcha, I understand that it's from the algorithm and it will be very hard to explain in the dashboard, but when a customer ask why and we can't answer the question it's tough
What problems is the product solving and how is that benefiting you?
For our e-commerce website we have to be carefull about scraping by our competitor, and like everyone on the web, bad robots are everywhere and we have to be protect against them
Exceptional Bot Protection and Customer-Centric Approach
What do you like best about the product?
I am truly pleased with the quality of services offered by DataDome. Our engagement with this company has been exceptionally positive.
First and foremost, I want to commend DataDome's technical support team, which has consistently exceeded our expectations. Their level of attentiveness and responsiveness to our reports and assistance needs has been exemplary. They are a reliable and highly responsive partner.
The bot protection solution provided by DataDome has been pivotal in significantly reducing unwanted bot traffic, resulting in substantial cost savings. This reduction in bot traffic has been notably impressive, significantly bolstering our overall security posture.
What truly sets DataDome apart is its customer-centric approach. Instead of offering one-size-fits-all solutions, they customize their services to meet the unique needs of each customer. In our case, this included implementing the request-id tracking logs option. Their user-friendly management portal simplifies rule configuration, and when more custom configurations were necessary, DataDome's support team was readily available to assist us in creating dedicated rules.
In summary, DataDome has not only enhanced our bot protection capabilities but has also demonstrated a strong commitment to understanding and addressing the specific needs of its clients. We are highly satisfied with their product and the exceptional level of support they provide. DataDome's dedication to customer success sets them apart as a valuable partner in our security strategy.
First and foremost, I want to commend DataDome's technical support team, which has consistently exceeded our expectations. Their level of attentiveness and responsiveness to our reports and assistance needs has been exemplary. They are a reliable and highly responsive partner.
The bot protection solution provided by DataDome has been pivotal in significantly reducing unwanted bot traffic, resulting in substantial cost savings. This reduction in bot traffic has been notably impressive, significantly bolstering our overall security posture.
What truly sets DataDome apart is its customer-centric approach. Instead of offering one-size-fits-all solutions, they customize their services to meet the unique needs of each customer. In our case, this included implementing the request-id tracking logs option. Their user-friendly management portal simplifies rule configuration, and when more custom configurations were necessary, DataDome's support team was readily available to assist us in creating dedicated rules.
In summary, DataDome has not only enhanced our bot protection capabilities but has also demonstrated a strong commitment to understanding and addressing the specific needs of its clients. We are highly satisfied with their product and the exceptional level of support they provide. DataDome's dedication to customer success sets them apart as a valuable partner in our security strategy.
What do you dislike about the product?
Implementing more flexible subscription plans, including the option for unused request quotas to carry over to subsequent periods, would be a valuable and more fear improvement.
What problems is the product solving and how is that benefiting you?
It protects against data scraping, credential stuffing, and other bot activities while enhancing the quality of conversion data.
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