SolarWinds Observability Self-Hosted

What do you like best about the product?

SAAS Interface, centralized monitoring, AI and intelligence

What do you dislike about the product?

Lack of documentation regarding SAAS. Granular control on Integration (cloud)

What problems is the product solving and how is that benefiting you?

Centralized monitoring, performance, incident response

What do you like best about the product?

The flexibility and customization to fit any needs in regards to monitoring and getting deeper insight into issues

What do you dislike about the product?

The only item from self hosted to SaaS would be the new builds and dashboard layouts. Would like some of the already built dashboard to come up in platform connect

What problems is the product solving and how is that benefiting you?

Right now this is used to gain insight into API native areas such as cloud routing and switching along with cloud native partners. Allows all data to be correlated in 1 location for easy review

What do you like best about the product?

Full stack observability, APM, DEM and NICO all in one stack and accessible as a SaaS function. UI and OoTB templates are easy to understand and adapt. Integration into many known orchestrators. Faster than Swosh in loading up and response

What do you dislike about the product?

limited dashboards, limited alerts, no RBAC like OSH. Documentation is not as rich

What problems is the product solving and how is that benefiting you?

full stack solution selling for saas heavy customers

What do you like best about the product?

Once setup it’s a treasure trove of info

What do you dislike about the product?

NTM not connected to agents the Are used for monitoring

What problems is the product solving and how is that benefiting you?

Alerting, alert stack

What do you like best about the product?

SolarWinds gives us a centralized view of our infrastructure and makes it much easier to monitor the health and availability of servers, network devices, and other critical systems. The alerting is one of the most useful features because it allows us to identify issues quickly and often address them before they have a larger impact on users. I also like the flexibility around dashboards, monitoring, and alert customization.

What do you dislike about the product?

The biggest downside is that configuration can become complicated, especially when creating more advanced alerts or trying to fine-tune monitoring to reduce unnecessary notifications. There are a lot of options and settings, so it can take some time to learn where everything is and configure it properly. Some areas of the interface could also be more intuitive and streamlined.

What problems is the product solving and how is that benefiting you?

SolarWinds helps us proactively monitor our infrastructure and identify performance or availability issues before they become larger problems. It provides centralized visibility into servers, network devices, and critical services, which makes troubleshooting much faster. The automated alerting also reduces the need for constant manual monitoring and helps our IT team respond to issues quickly, improving overall system reliability and uptime.

What do you like best about the product?

I really like how deeply SolarWinds Observability can tie into the environment. We can get visibility into almost every device and collect a huge amount of useful data from one platform. The single-pane-of-glass views are probably one of my favorite features because they let us see the health of the environment without constantly jumping between different tools. I also like being able to correlate information across infrastructure, applications, network, and other systems, which makes troubleshooting and identifying trends much easier.

What do you dislike about the product?

One of my biggest frustrations was the initial onboarding guidance around the SolarWinds Agent. We were originally led down the path of deploying the agent to essentially every node we monitored. As questions and issues came up, there seemed to be some uncertainty within support about the recommended approach, and it took a significant amount of time before everyone aligned on the best practice. Our ticket history reflects some of that back-and-forth.

We now have a much better understanding that the agent is a valuable tool, but it should be used selectively, primarily where we need more granular monitoring or data from a particular node. I just wish that distinction had been part of our education from day one. It would have saved us considerable time and made the initial implementation much smoother.

What problems is the product solving and how is that benefiting you?

SolarWinds Observability is helping us bring visibility across a large and complex environment into one place. Instead of relying on multiple tools or manually checking individual systems, we can monitor our network, servers, applications, and other infrastructure through a single pane of glass.

The biggest benefit is the amount of data available to us when something goes wrong. We can quickly drill into a device, look at performance and historical data, correlate issues, and get a much better picture of what is actually happening. That helps reduce troubleshooting time and allows us to move from simply knowing that something is down or degraded to understanding why.

It also helps us be more proactive. Trends around utilization, capacity, performance, and availability can identify potential problems before they become larger incidents. Overall, SolarWinds Observability gives us better awareness of the health of our environment and helps our team make faster, more informed decisions. We are now at the point of rebuilding our environment to assist us with our new community connect partners with the rollout of EPIC EMR.

What do you like best about the product?

Reporting capabilities and that shows graphs and excel reports

What do you dislike about the product?

The system is sometimes slow to load pages.

What problems is the product solving and how is that benefiting you?

Network monitoring and producing reports to management

What do you like best about the product?

Most helpful: Single-pane cross-stack visibility, NetFlow + traffic analytics for capacity planning, AI-assisted root-causing

Upsides: Reduces guesswork in incident response, Supports long-term capacity planning from historical trend data

What do you dislike about the product?

Complex setup and custom configuration can be difficult

What problems is the product solving and how is that benefiting you?

Supports forward planning with capacity and project planning, removes guesswork when something breaks

What do you like best about the product?

SolarWinds Observability is extremely easy to use and gives our users quick access to performance information. I’ve had many customers praise how simple it is to find what they need and to see the status of devices in SolarWinds. They often compare it to other applications used within the company and point out how difficult it can be to locate information in other monitoring tools.

With SolarWinds, they can identify issues in the environment just by looking at the dashboards. It also helps them narrow down potential solutions and quickly confirm whether an issue is resolved after applying a “fix.” We don’t use all the modules in SolarWinds Observability due to corporate directives, but I believe it would be even easier if we did.

I also love how customizable everything is for reports, dashboards, and alerts through custom properties. Overall, I would highly recommend SolarWinds Observability because I’ve seen how much it has simplified our customers’ jobs.

What do you dislike about the product?

The main issues I have with SolarWinds in our environment are around consistency and support. Many users have the ability to add devices, set up alerts, create reports, and modify dashboards, and everyone tends to do it differently. Because of that, I’ve had to build a lot of reports and widgets just to monitor what users are doing and to educate them on how they should be entering and maintaining information in our environment.

When we run into issues with SolarWinds itself, the response we get from SolarWinds often takes a long time before there’s a fix. In the meantime, I end up digging around to find a solution on my own, which pulls time away from my normal work assignments.

What problems is the product solving and how is that benefiting you?

Before SolarWinds, our network team had very little visibility into the performance of our network devices. SNMP traps were sent to our previous network monitoring tool, but alerting wasn’t reliable because SNMP traps aren’t a guaranteed method of communication. Other teams that owned network appliances also lacked visibility into how their devices were performing, so they would log into each device’s GUI whenever they needed to check performance.

With SolarWinds, everyone now has a single platform to use for performance information, along with a way to determine whether devices in the environment have issues that could affect their own devices. SolarWinds also lets us provide different teams with scheduled monthly reports on their devices—something they didn’t have access to before. Overall, this gives us much better visibility into the health of our environment.

What do you like best about the product?

Unified visibility. Intuitive dashboards with hybrid systems and a good alert system which are complemented by AI in their new versions.

What do you dislike about the product?

Currently, I have not experienced any type of opportunity with the tool.

What problems is the product solving and how is that benefiting you?

I have total observability of the infrastructure status, so I can resolve alerts/events that arise at the moment and prevent any negative impact on the network.