viewing history
What do you like best about the product?
The fact you can view the history of the sessions of users and see what issues the customers are having.
What do you dislike about the product?
better filtering of users according to cross session activities would help to understand activity across multiple interactions
What problems is the product solving and how is that benefiting you?
Look and fix errors on customer side and reducing the workload on our support center as we can identify the issues which are occuring