What do you like best about the product?

Streamlined onboarding: WalkMe makes complex tools like Salesforce or Highspot more approachable by guiding users with real-time, contextual tips.

Flexible customization: You can build step-by-step walkthroughs tailored to different user personas, improving training effectiveness.

Insightful analytics: Usage tracking and engagement data help validate whether digital adoption initiatives are working.

Boosts productivity: Saves time by reducing support tickets and user confusion, especially when launching new processes or platforms.

What do you dislike about the product?

Editor UI feels clunky: Building walkthroughs can feel unintuitive at times, with a learning curve for less technical team members.

Performance lags: Occasionally slows down the host application, especially in large, content-heavy deployments.

Limited design flexibility: Visual styling options are somewhat restrictive without developer input, which can affect user experience polish.

What problems is the product solving and how is that benefiting you?

WalkMe helps eliminate confusion when rolling out new sales tools or processes by guiding users step-by-step in real time. This reduces reliance on one-off trainings or support tickets, and ensures consistency in how users complete tasks. It’s especially helpful when onboarding new reps or reinforcing changes in tools like Salesforce, Highspot, or internal portals. As a result, we're seeing faster adoption, fewer errors, and improved confidence across the team.