Aurora Protect
Arctic WolfReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
275 reviews
from
External reviews are not included in the AWS star rating for the product.
Great vendor with technical depth and excellent support.
What do you like best about the product?
We've been a customer for 2 years. The onboarding process was simple and easy, we were up and running in less than 2 weeks. AWN engineers helped us fine tune the system so we were getting the necessary alerts and filtered out the false positives. Escalation and ticket handling are working great. We get the information our team needs to research, find, and eliminate vulnerabilities in our network.
What do you dislike about the product?
I really have no complaints about the service or the engineering support. I was concerned at one point when our concierge engineer moved on, but the one that took his place stepped up, learned our account and we didn't miss a beat.
What problems is the product solving and how is that benefiting you?
We regularly get alert/escalations from AWN engineers. The provided information includes what they saw, and snippets of the data where the event was discovered. This helps us to track down issues quickly and efficiently.
Happy with Arctic Wolf managed SOC
What do you like best about the product?
Arctic Wolf has been a great addition to our security team. It is great to know we have an extra set of eyes on our network to watch for anomalies and vulnerability updates.
What do you dislike about the product?
It would be nice if the customer could access log data from within the console.
What problems is the product solving and how is that benefiting you?
We are identifying non-US based logins for O365, mail forwarding rules, privilege escalation, admin account lockouts, et al.
Solid Onboarding & Reassuring Service
What do you like best about the product?
Their onboarding process was very thorough. Arctic Wolf provides good documentation & paired us with an effective support team. Their service feels comprehensive and equips us with the layer of oversight that we couldn't handle on our own. Their communication is generally prompt.
The Arctic Wolf dashboards provide useful views into the current state of our environment. The risks section is particularly useful in that it lists the recommended steps to take to better harden your configuration. That it's sortable and filterable by host, issue, or risk makes it easy to pin down next steps depending on your preferred approach. Each risk listed includes background information and general steps to take for resolution.
The Arctic Wolf dashboards provide useful views into the current state of our environment. The risks section is particularly useful in that it lists the recommended steps to take to better harden your configuration. That it's sortable and filterable by host, issue, or risk makes it easy to pin down next steps depending on your preferred approach. Each risk listed includes background information and general steps to take for resolution.
What do you dislike about the product?
Would love integration with even more 3rd party apps and hardware. Detection & Response website and Managed Risk website require logging in separately - would be nice if they were integrated. It might be too much to ask for, but it would be wonderful if the risks list included device-specific advice on how to resolve the listed issues (rather than broad recommendations).
What problems is the product solving and how is that benefiting you?
Scanning current inventory for latent gaps in security. Monitoring environment for unexpected changes in configurations and for potential future incidents.
Best in-class service
What do you like best about the product?
The interaction with our Concierge Security Team.
What do you dislike about the product?
I have no dislikes of AW. They have always exceeded out expectations.
What problems is the product solving and how is that benefiting you?
We are using them to provide EDR capabilities and to analysis log data
Company moved from Symantec SEP to next generation AV
What do you like best about the product?
I mostly like the solution being a cloud Saas offering. The console is easy to navigate and we are getting an industry-leading product.
What do you dislike about the product?
We have several state offices and some of how the admin policy and permissions we wish we're able to set in a way to how we do business. We aren't like typical IT departments so I guess that goes with the territory.
What problems is the product solving and how is that benefiting you?
Our Symantec SEP and their support during the Broadcom buy out really gave us support issues. Plus we wanted cloud-based. It was time
Recommendations to others considering the product:
I would suggest having some workstations you can use and do a proof of concept.
Great Product once it's tuned.
What do you like best about the product?
The client is easy to install, is fast, and works well. The console is easy to use and helpful in keeping the system up to date. We have this software installed on about 800 devices. In some cases tuning is required - if staff uses a lot of powershell or python scripts, this will require tuning.
If you purchase Threat Zero services, the company will have a quarterly call with staff and go over findings and help tune the software. This is a great service.
If you purchase Threat Zero services, the company will have a quarterly call with staff and go over findings and help tune the software. This is a great service.
What do you dislike about the product?
First you will need to have Cylance help with installation and initial tuning (the service is also called Threat Zero). If Threat Zero is not purchased, you will likely fail to install and configure the software correctly.
Second, this is not a plug and play A/V tool. You will need someone to look at the Cylance console on a regular basis. Once staff is used to this, the process only takes a few minutes, but it will take some time getting to this level of expertise and comfort.
Third, phone support has disappeared since BlackBerry bought the company. This is my most serious issue with the company. When you are fighting an issue with malware, you want/need to talk to support immediately, sending an email and waiting for a return call is not my idea of great support.
Second, this is not a plug and play A/V tool. You will need someone to look at the Cylance console on a regular basis. Once staff is used to this, the process only takes a few minutes, but it will take some time getting to this level of expertise and comfort.
Third, phone support has disappeared since BlackBerry bought the company. This is my most serious issue with the company. When you are fighting an issue with malware, you want/need to talk to support immediately, sending an email and waiting for a return call is not my idea of great support.
What problems is the product solving and how is that benefiting you?
We had problems with our previous A/V tool in a few areas. It wasn't catching all threats, some workstations and servers ran slower with our old tool. Updating client versions didn't work well.
Cylance solved all of these issues.
Cylance solved all of these issues.
CST's Are Knowledgeable
What do you like best about the product?
AW is actually part of my team and provides weekly reports for metrics.
What do you dislike about the product?
I don't have any issues at the moment. My CST has been very responsive and tends to my needs.
What problems is the product solving and how is that benefiting you?
We have sensors on our entire network so that we may analyze all devices.
Arctic Wolf Networks Review
What do you like best about the product?
It's very helpful in getting my review every Monday morning with reports on the previous weeks activity, They are able to provide details that help identify weak spots in our network and changes that happen within our network settings.
What do you dislike about the product?
Haven't used them for very long so I haven't noticed any issues so far.
What problems is the product solving and how is that benefiting you?
Having been the victim of a recent ransomware we were advised to have better monitoring of our network traffic. Arctic Wolf has done a great job so far and has already alerted us before we had any idea that a user's credentials were stolen and being used,
Recommendations to others considering the product:
I would highly recommend using Arctic Wolf Networks for network monitoring.
AWN protection
What do you like best about the product?
Deployment was easier than expected. AWN is able to ingest the log information from our ISP firewalls and give us feedback to request further adjustments from our vendor. Their Concierge team coverage, support, and response are optimal for our IT department. Quarterly reviews with our account manager and analyst help us to stay on track with our initiatives. A plethora of reports assists in presenting our department position when it comes to security with senior managers and our insurance company.
What do you dislike about the product?
The dashboard risk management GUI still could improve areas like whitelisting/blacklisting IPs.
What problems is the product solving and how is that benefiting you?
Discovering the lack of security patches on third-party devices on the network. Moving the reluctant devices to a separate VLAN and contacting the vendor's tech support has helped not only upgrading the devices but to rewrite our renewal contracts with them. Also not having to review the condition of endpoints throughout the day give us time for other projects. The ability to isolate a device from the network when the agent detects an abnormality without human intervention during off-hours is great.
Phenomenal customer service.
What do you like best about the product?
They offer multiple reports as well as reoccurring account review calls. Our concierge and engineers are always helpful and extremely polite. Just genuinely good/nice people. It's nice to know people are reviewing activity on your network and looking out for you. Michael and Devin are incredible at what they do.
What do you dislike about the product?
I have nothing negative to say about the staff of complany
What problems is the product solving and how is that benefiting you?
Having an educated set of eyes on our network traffic is invaluable.
showing 201 - 210