What do you like best about the product?

I like quite a lot of things about Miro.

Miro is a powerful online tool, manifesting as a whiteboard for multitudinal purposes. Personally I find it is useful in several things:
1. Team brainstorming, planning, and visual collaboration.
Most other software such as whiteboard fox don't offer real-time editing to the refined degree which miro does. There's just plentiful features that enable this. For example:
a) Cursor tracking (lets one see where others are working)
b) Real-time updating
c) Easy sharing (to add more collaborators)
d) Facilitation tools and reactions
e) Just literally myriads of other features.
2. Use as a whiteboard.
Miro allows us to have the ability to add sticky notes, diagrams, and mind maps.
Personally, I find it is quite useful in maths:
a)Easy Math as an extension helps with LaTeX formatting
b)You can easily draw symbols with pens of varying formats
c)Easy to insert diagrams and pictures
d)Text formatting is streamlined.

I often use Miro for a variety of reasons. Every time when I want to try out a math problem, without the availability of paper, or even just group-solve something, I find Miro is invaluable.

4) Actionability
Not every platform offers a direct path to achieving/completing a project. Miro aids one in organization, such as mapping out workflows, managing agile projects, or say, running workshops. Essentially, Miro just offers a seamless experience: integrations to tools like Slack, Jira, and Google Drive.

It's also quite easy to implement ideas. There are various extensions and tools that are suited to pretty much any situation needed in any environment.

What do you dislike about the product?

Sometimes, on a larger scale, I find it difficult to work on a free plan. Having only 3 active boards is a detriment when I want to simultaneously work on multiple projects, in academia this might be different problems, study sessions, and quite a spectrum of other things.

I find the customer support on the whole is good, but while other platforms have an AI customer service, Miro doesn't seem to. Nonetheless, the help centre, and a entire forum is sufficient.

What problems is the product solving and how is that benefiting you?

Normally to collaborate with peers you would:
Go on a zoom call, share a google docs or other collaborative platforms.
(Else, one might go on a face-to-face session, which is quite cumbersome to organize at times)

Yet platforms and services like Google Docs lack the versatility and features which Miro offers. Now, I can simultaneously draw, and add text. I can insert tables, mindmaps, and plentiful other things in a easy, user-friendly space.

Even for individual use, Miro is like Apple's notes app but significantly better. Not only does Miro offer unique features and integrations, yet it also is hosted online, accessible anytime, as well as secure and easy to share. Say that I want to finish a textbook. Instead of having to manually write notes on paper, which is very easy to lose, I can create a digital record whilst using Miro. It's easy to make spaces for different tasks, and whenever I'm on a new chapter I can: take a screenshot of the book, paste it onto miro, and annotate it *freehand* (on google docs everyone can probably relate how difficult image wrapping with text is), whilst adding collaborators if needed, plus the perks of flamboyant colours, simple organization, etc.