Neurons for ITSM has been a game changer for our IT Operations
What do you like best about the product?
The platform is very basically laid out and fairly simple to understand. Modifying forms and lists is a simple task to accomplish while maintaining structure and relation to other objects. Integrating new objects to support IT business functions is also very easy.
What do you dislike about the product?
I've worked in development of business applications for 10+ years. There are always nuances that are never considered among the different tools that never come up as a requirement. Filter options for Dashboard layouts, data previews at key junctions while developing, and documentation of behaviors when things don't work are items I've needed to cover in my experience. The Support Desk has always been available to help in any of these cases mind you.
What problems is the product solving and how is that benefiting you?
Allowing IT operations to perform functions collaboratively with its internal parties while at the same time consolidating our efforts into a simple point of contact for the customer has been revolutionary. We will be engaging very closely to integrate and automate many alerts and scripts for the purposes of removing a sitting person for this purpose. This frees up staff and time to get more done where we are actually needed most.
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