A versatile data intelligence platform.
What do you like best about the product?
I liked the MLflow integration with Databricks, as it was a crucial part of churn prediction model for our subscription based service that our team developed. The model analysed customer behaviour data to identify potential risks and suggest strategies against that. Also, the job scheduling feature of DataBricks has automated our data preprocessing tasks, which saved us significant amount of time and efforts.
What do you dislike about the product?
We had trouble while setting up real time data ingestion pipelines. But the issue was resolved within a day because of the quick and detailed guidance by DataBricks customer support team.
What problems is the product solving and how is that benefiting you?
Our customer support team needed a dashboard to monitor tickets resolutions time and customer satisfaction score. Using DataBricks, we build a pipeline that pull data from multiple CRM tools. This has improved our productivity as the data collection and report generation is now automated