What do you like best about the product?

Ease of creating recordings from the web browser without the need to download the Panopto software. Very good integration with Canvas. For the most part Panopto support is very responsive. I have had a few issues where they were quick to close my ticket without a resolution or further discussion so I could understand a work around.

What do you dislike about the product?

Right now our Browse >All Folders is loading extremely slow. I have put in a ticket but it is not resolved yet. This causes a lot of frustration and wasted time when I am trying to troubleshoot instructor issues or move recordings around.
I wish Panopto had an "act as user" feature so I could better troubleshoot without having to get in a live Microsoft Teams meeting with an instructor and have them share their screen with me to troubleshoot.

What problems is the product solving and how is that benefiting you?

Ease of recording class lectures for students to play back for studying for exams later. Recording of live events on campus.