What do you like best about the product?

WebEngage has a. user-friendly interface. It is very easy to create Journey with the drag and drop Journey builder. omnichannel capabilities allow me to connect with users across email, SMS, push notifications, WhatsApp.
It gives Real-time insights into campaign performance and user engagement. I can create granular audience segmentation for targeted marketing.

I appreciate that WebEngage organizes webinars and meetups with industry experts, providing valuable opportunities to learn from the best in the industry.

What do you dislike about the product?

Pricing can be high for small businesses.

What problems is the product solving and how is that benefiting you?

WebEngage helped me in improving customer engagement, retention by providing an omnichannel marketing automation platform.