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BMC Helix

BMC Software Inc.

Reviews from AWS customer

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External reviews

15 reviews
from and

External reviews are not included in the AWS star rating for the product.

    Information Technology and Services

Very useful

  • July 28, 2022
  • Review provided by G2

What do you like best about the product?
I really like how easy it is to understand and navigate
What do you dislike about the product?
The software can take up a lot of space and be a little slow on laptops
What problems is the product solving and how is that benefiting you?
It's helping me with organizing and creating visuals

    Information Technology and Services

BMC Helix Platform- SaaS application with High availability

  • November 13, 2021
  • Review provided by G2

What do you like best about the product?
BMC helix platform is new innovative approach by BMC software by taking all installation and server managing mesh away and now managing all on cloud server with public access and high availability.
What do you dislike about the product?
BMC Helix Platform lags local server logs and config file setting like ar.cfg and armonitor. Also services restart and administration privileges are taken away from the tool owner company.
What problems is the product solving and how is that benefiting you?
We enbale clients who doesn't wants to take responsibility of server allocation, management and performance monitoring of their ITSM system. Without any other responsibility they can directly focus on their business and manage their business procees with Helix ITSM tool.
Recommendations to others considering the product:
BMC helix platform is new innovative approach by BMC software by taking all installation and server managing mesh away and now managing all on cloud server with public access and high availability.

    Information Technology and Services

Best ticketing tool with option for customization as per your need

  • October 30, 2021
  • Review provided by G2

What do you like best about the product?
Customization capability
Survey feature
Chat option
Create n numbers of Services as per catalog
Mentain assets
What do you dislike about the product?
Some features are not available and in oob it's difficult to customize for which we provide work around solution.
What problems is the product solving and how is that benefiting you?
Lots of Services created through advanced interface forms.

    Banking

It's getting better the Cloud Platform

  • October 28, 2021
  • Review provided by G2

What do you like best about the product?
Building cloud flatform with security is very important
What do you dislike about the product?
Bmc should bring all the infra to cloud to bring best for customers
What problems is the product solving and how is that benefiting you?
I used to work on BMC products in my carrier which help me to understand from. Process of execution of ITIL frame work to bring best customer satisfaction
Recommendations to others considering the product:
Yes

    Telecommunications

Improved face of customer platform

  • October 11, 2021
  • Review provided by G2

What do you like best about the product?
Front end view and backend comfigurations are insanely neat and highly customized
What do you dislike about the product?
Lagging of platform as compared to snow platform
What problems is the product solving and how is that benefiting you?
Order handling system. Reconciliation cycles are very classified and flexible to configure.
Recommendations to others considering the product:
If you have big infra, don't think and go for it as the future releases are very nicely catered and user feedback is considered on serious note.

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