We use the solution for third-party meetings.
Webex Meetings
Cisco Systems, Inc.External reviews
External reviews are not included in the AWS star rating for the product.
Used to conduct online third-party client meetings or third-party vendor meetings
What is our primary use case?
What is most valuable?
The most valuable features of the solution are communication, screen sharing, and collaboration. Webex makes it easier to handle third-party online meetings and to interact with people and your partners.
What needs improvement?
Sometimes, the solution lags because of performance issues.
For how long have I used the solution?
I have been using Webex for a couple of years.
What do I think about the stability of the solution?
The solution is stable, but sometimes it has issues with the performance.
What do I think about the scalability of the solution?
Around 20 to 30 users in our organization, including engineers and developers, use Webex. The solution is not extensively used in our company.
Which solution did I use previously and why did I switch?
We also use Microsoft Teams in our organization. We prefer Microsoft Teams because it is more integrated, has E5 licensing from Microsoft, and is easier for corporations to use.
How was the initial setup?
The solution's initial setup is straightforward. I'm using it mainly for third-party interactions. To deploy Webex, you need to download an installer, deploy it, and then use it.
What about the implementation team?
We implemented the solution through an in-house team in two to three minutes. An agent is installed on your machine to deploy the solution.
What's my experience with pricing, setup cost, and licensing?
I use the solution for free because I don't use the solution's enterprise version.
What other advice do I have?
The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it.
I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings.
Overall, I rate the solution a nine out of ten.
Offers a straightforward initial setup phase
What is our primary use case?
In our company, we had to increase the usage of Webex after we found out that when we were using Cisco's teleconference software, external users could not join meetings. When I create a meeting in Webex, my company can hold meetings and use teleconference software.
What needs improvement?
From an improvement perspective, Webex should be able to have recording features.
From an improvement perspective, it should be possible to integrate Webex with other platforms.
The high price of the product is an area of concern where improvements are required.
For how long have I used the solution?
I have experience with Webex for years.
What do I think about the stability of the solution?
It is a very stable solution. I rate the solution's stability a six out of ten.
What do I think about the scalability of the solution?
It is an easily scalable solution.
I don't know how many people in my company use the product. I conduct most of the meetings with the help of the tool for around 50 to 100 users. I also need to consider how some people prefer Zoom while others prefer Webex.
How was the initial setup?
The product's initial setup phase is very straightforward.
The solution is deployed on the cloud.
The solution can be deployed once a user downloads, installs, takes care of the setup of a meeting, and then arranges for a device to attend it.
The solution can be deployed in less than ten minutes.
What about the implementation team?
The product can be deployed with the help of the company's in-house team.
What was our ROI?
The product is worth the investment since it helps our company to hold meetings and other business-related sessions for people to attend. In my opinion, the ROI of the product is fine.
What's my experience with pricing, setup cost, and licensing?
There is a need to buy a subscription-based license to use the product. You need to make yearly payments towards the licensing charges of the product. You need to opt for a subscription-based licensing model for your organization. The product is a bit expensive.
What other advice do I have?
In our company's day-to-day business operation, we use Webex to hold our internal meetings and for those who want to join certain meetings remotely. The tool is connected to two offices, the head office and a branch. The teleconference software part of Webex allows external users who need to join a meeting. Sometimes, Zoom or Microsoft Teams can be used as alternatives if there are some stability issues with Webex. One can switch between the options.
Webex has simplified remote work in our company the same way Zoom has helped us. Webex has helped with the meeting part, specifically virtual meetings. It has helped ease business. I also have to ensure that our staff or external execs join Webex sessions without any issues.
Speaking about the most valuable aspect of the product for team collaboration, I find the whiteboards and control or the ability to share, especially when troubleshooting with a remote user, useful. Webex allows its users to easily share screens with other users, so users can look at the screen to see what the other person or user is doing.
I have not tried the integration of Webex with Zoom. If people from Zoom and Webex can join a meeting together there would be a lesser need to set up for a meeting. Anybody with Webex or Microsoft Teams can still join the same meeting that has been set up on Zoom. The ability to join a meeting should not depend on which application one uses.
The video quality of the product is good. There has been a lot of improvement in the tool's video quality.
I think the tool has security features because most of the calls on it are encrypted, so you can be sure that nobody is trying to listen or eavesdrop on the different sessions you have on the product. Depending on how a host o has set up the meeting, others can join and connect easily. When you closely look at the sessions in the tool, I think the tool has improved, and everything seems fine.
I suggest others start using the product since they can see added features in the product over a period of time. I recommended the product to those who plan to use it.
I rate the tool a nine out of ten.
Easy to use for setting up groups and conversations and good for integrating with other applications
What is our primary use case?
My company mostly uses it for internal purposes.
We mainly use it for team communication and meetings, as well as the chatbot feature.
Webex is primarily for remote work and virtual meetings, such as screen sharing. We don't use it for anything beyond basic meetings.
How has it helped my organization?
Webex improved our overall team collaboration.
What is most valuable?
Webex keeps our data secure. The security features are good in this product.
I also like the chatbot feature. If we have an incident or aren't sure about something, we type in a keyword, and the chatbot provides relevant information or helps us find the right resources.
However, the chatbot is the only integration we have with Webex.
What needs improvement?
There could be more some AI-related features.
For how long have I used the solution?
I have been using it for more than two years.
What do I think about the stability of the solution?
It has been a stable product for me.
What do I think about the scalability of the solution?
It is a scalable product and works well for our company.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams.
When compared to other tools, I find Webex easy to use for setting up groups and conversations. It's also good for integrating with other applications. Everything I need is available - including document sharing.
How was the initial setup?
The initial setup wasn't too difficult. The setup process was clear.
What about the implementation team?
We could install it on our systems if needed.
What other advice do I have?
Overall, I would rate the solution an eight out of ten.
The appointment scheduler offers great compatibility with the tools under the same brand
What is most valuable?
The most valuable feature of the solution is the appointment scheduler that sends messages and communicates the meeting time to the parties involved in the meeting. Webex's share control feature is also good.
What needs improvement?
The accessibility of the share screen option provided by the product is an area of concern where improvements are required.
For how long have I used the solution?
I have been using Webex for the past nine months. I am a user of the product.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
There are 15,000 to 25,000 uses of the product in my company.
Webex is used once a week in my company. Most of our company's customers prefer Google Meet or Microsoft Teams.
How are customer service and support?
I hardly have experience with the solution's technical support. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
My company has experience with other solutions, but we switched to Webex since it provides an appointment scheduler compatible with Cisco solutions.
How was the initial setup?
I rate the product's setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.
The solution is deployed on the cloud.
What about the implementation team?
I was involved in the deployment of the product in my company.
What other advice do I have?
Our company prefers to use IBM Video Streaming and Zoom to handle large-scale virtual events or webinars. For large-scale events, I do not use Webex.
For daily team collaboration in my company, we don't use Webex since we have a product named Slack.
I cannot comment on the video quality offered by the product since I am not very aware of it.
The unique integrations offered by the product include the appointment scheduler. The appointment scheduler is a good option because it schedules meetings. The tool also integrates with the CASE command and updates the calendar and Salesforce tool. The integration with the calendar looks fine.
I rate the ability of the product's security and privacy features to meet our organization's requirements as a ten out of ten.
I recommend the product to those who want a product that could help them with their communication and collaboration needs.
I rate the overall tool a nine out of ten.
Improves our team's collaboration and offers good video quality during remote meetings
How has it helped my organization?
Webex greatly improves our team's collaboration by being our main communication tool and meeting platform, helping us work effectively regardless of location.
What is most valuable?
The chat and meeting scheduling features in Webex are most valuable for our team's productivity. The video quality during remote meetings is quite good, enhancing our communication and collaboration.
What needs improvement?
There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords.
For how long have I used the solution?
I have been using Webex for about three years.
What do I think about the stability of the solution?
I would rate the stability of Webex as a ten out of ten.
What do I think about the scalability of the solution?
Around 1,000 users in our company use Webex. I find it easy to scale since we have been able to scale it smoothly as our usage increases.
Which solution did I use previously and why did I switch?
I prefer Teams over Webex because it integrates better with the other tools we use. In terms of features and functionalities, they are similar, as far as I know.
What other advice do I have?
I would rate the Webex user interface and ease of use at around seven out of ten in terms of complexity.
Overall, I would rate Webex as an eight out of ten. It is a great product.
Improves team collaboration within businesses and offers integration capabilities
What is our primary use case?
I use Webex in my company to optimize communication and meetings.
What needs improvement?
The product's user interface is an area with shortcomings, making it an area where improvements are required.
In the future, I would like to see Webex provide integration capabilities with Microsoft.
The quality of the services offered by the support team needs to be improved.
For how long have I used the solution?
I have been using Webex for two or three years.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Though I am not sure, I feel that the tool does not allow an increase in the number of users.
In our company, we use around 30 rooms in the product. Depending on the size of the room, somewhere between 10 to 30 people can attend a meeting in Webex.
How are customer service and support?
I have experience with the solution's technical support. I rate the technical support a seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
In comparison to Webex and Microsoft Teams, I feel that Zoom is better.
How was the initial setup?
The product's initial setup phase was complex.
The solution is deployed on the cloud. For mobile phones, my company uses the on-premises version of the product.
What's my experience with pricing, setup cost, and licensing?
I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price.
What other advice do I have?
The product improves team collaboration in our company since it integrates with Microsoft Teams or other vendors. The last time I studied Cisco CVI was to know about how to integrate it with Microsoft Teams.
Our company prefers Webex and Microsoft Teams for virtual meetings since both tools offer valuable functionalities. My company uses Microsoft Teams since we have licenses like Office 365 E1 or Microsoft 365 E3. Though my company installs Webex for Cisco Room Bar, our organization uses Microsoft Teams for virtual meetings.
The video and audio quality offered by the product is okay. The staff members in my company are comfortable using Microsoft Teams. Webex is a bit difficult to use for the staff members in my company.
I rate the tool an eight out of ten.
Easy-to-use tool with flexible team collaboration features
What is our primary use case?
We use the product for attending training webinars, meetings, and team collaboration.
What is most valuable?
The product's most valuable flexibility of features is particularly in terms of the user experience, from joining meetings to the controls available during the meetings. We can easily manage the audio-visual aspects as well.
What needs improvement?
There could be a feature available to record the meetings.
For how long have I used the solution?
I have been using Webex for half a year. At present, I use the latest version.
What do I think about the stability of the solution?
I rate the platform's stability a ten out of ten.
What do I think about the scalability of the solution?
The number of times we use the platform depends on a particular virtual event. It varies from every day to once in a week or month. I rate the scalability a nine out of ten.
Which solution did I use previously and why did I switch?
We use different webinar platforms, including Webex, Teams, and GoToWebinar, depending on the organization's needs.
How was the initial setup?
Compared to Teams, I rate Webex's initial setup process a ten.
What other advice do I have?
Webex has enhanced the remote team collaboration process regarding time management and cost savings. The whole platform works well in terms of productivity. Its integration with other tools has improved workflow efficiency.
It is an easy-to-use tool with lots of reliability. It should be considered by every potential user looking for a meeting platform.
I rate it a nine out of ten.
Helps us organize online meetings and efficiently integrates with multiple products
What is our primary use case?
We use Webex to conduct online meetings with our customers.
What is most valuable?
The product's most valuable feature is its ability to integrate with multiple products.
What needs improvement?
Webex's translation feature could work more accurately.
For how long have I used the solution?
We have been using Webex for five years.
What do I think about the stability of the solution?
I rate the platform's stability a seven out of ten.
What do I think about the scalability of the solution?
We have enterprise companies as our customers for Webex. I rate the scalability an eight out of ten.
How was the initial setup?
I rate the initial setup process a seven out of ten. It takes a few days to complete.
What's my experience with pricing, setup cost, and licensing?
I rate the platform's pricing a six out of ten.
What other advice do I have?
I rate Webex an eight out of ten.
Highly scalable and easy to work with
What is most valuable?
I like Webex because it is easy to work with.
What needs improvement?
In terms of improvement, every time I want to join a meeting on the web, I have to download an extension or the desktop app. It would be better if I could just join meetings directly on the web without extra downloads and steps. Simplifying this process would make things more straightforward and convenient for users like me.
For how long have I used the solution?
I have been working with Webex for almost four years.
What do I think about the scalability of the solution?
I would rate the scalability as a ten out of ten. It is most suitable for small to medium businesses.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams along with other solutions like Webex, and in comparison, Teams stands out for its seamless integration with Office 365. The compatibility with business needs makes Teams a preferred choice. While both Teams and Webex serve their purposes, the ease of use and integration with Microsoft's suite of tools make Teams a more convenient option for me.
How was the initial setup?
The initial setup was not overly difficult, but it was time-consuming.
What other advice do I have?
For those considering using Webex, my advice would be to explore automation options, especially if there is an outside team involved. Automating certain tasks can streamline processes and make using Webex more efficient. Overall, I would rate Webex as an eight out of ten.
Helps with efficiently scheduling meetings and work interviews remotely
How has it helped my organization?
The platform helped us a lot during COVID-19 to schedule meetings remotely.
What is most valuable?
We can access and conduct meetings remotely from anywhere using Webex. It saves a lot of challenges dealing with documents while preparing for meetings or interview sessions.
What needs improvement?
The product's price could be better.
For how long have I used the solution?
We have been using Webex for seven years.
Which solution did I use previously and why did I switch?
I use Skype, Microsoft Teams, and Zoom as well. Some functions like screen sharing are challenging to use in Microsoft Teams. For Skype, it is more complicated to establish a powerful network.
How was the initial setup?
We have to connect to the network and download the software using the browser for installation.
What about the implementation team?
I implemented the product myself.
What's my experience with pricing, setup cost, and licensing?
We purchase the product's yearly license. It is expensive.
What other advice do I have?
I rate Webex an eight out of ten.