We use the solution to hold conferences with customers.
Webex Meetings
Cisco Systems, Inc.External reviews
36 reviews
from
External reviews are not included in the AWS star rating for the product.
We can create a breakout session if we want to hold a conference and make a room only for some people at the meeting
What is our primary use case?
What is most valuable?
The important feature is breakout sessions. We can create a breakout session if we want to hold a conference and make a room only for some people at the meeting.
What needs improvement?
The solution could make it easier to share the files with the customer.
What do I think about the scalability of the solution?
I rate the solution’s scalability a ten out of ten.
How are customer service and support?
Technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Microsoft Team before. I prefer Microsoft settings because we can create and use Microsoft online. It's easier to share the files with the customer.
How was the initial setup?
The initial setup is easy.
I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.
What other advice do I have?
Overall, I rate the solution a ten out of ten.
Enables easy communication, and the video conferencing quality is good
What is our primary use case?
We use the solution for everything. It is used by engineers. They use the tool for communication within the team and for video calls with the customers. It provides chat, instant calling, and messaging features. Everything is integrated into Webex.
How has it helped my organization?
Webex is used by Cisco worldwide. All the companies that have Cisco engines will have Webex. It is a common tool for easy communication.
What is most valuable?
Webex is a good solution. It is a handy tool. Sharing is easy. Contacting multiple users at a time is easy. It is quite useful. It is a strong product. The video conferencing quality is better than that of other solutions. Webex has the upper hand on everything because it runs on Cisco.
What needs improvement?
Webex is limited to Cisco. It is a good and a bad thing. It is okay for security reasons. We will get access to the product only if we are a Cisco user.
For how long have I used the solution?
I have been using the solution for eight years.
How was the initial setup?
The initial setup is a bit difficult. It is quite technical.
Which other solutions did I evaluate?
Some companies use Microsoft Teams.
What other advice do I have?
We are customers and partners. Overall, I rate the product a ten out of ten.
Very flexible and offers good integration with LMS software
What is our primary use case?
I use the solution in my company for meetings and training. The tool has a lot of good features, including screen sharing features, and it also provides a good user experience.
What needs improvement?
Webex is a very demanding application, so it requires a very heavy bandwidth. The aforementioned area can be considered for improvement in the product. The pros of the product overshadow the product's cons.
For how long have I used the solution?
I have been using Webex for five years.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
How are customer service and support?
The solution's technical support is good. I rate the technical support a ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
I rate the product's initial setup phase a two on a scale of one to ten, where ten points mean it is very difficult to deploy.
The product's initial setup is easy.
The solution can be deployed in a few minutes.
What's my experience with pricing, setup cost, and licensing?
Webex is a cheaply priced tool.
Which other solutions did I evaluate?
Compared to the other products in the market, I feel Webex is better.
What other advice do I have?
The video quality offered by the product is very good for our company's remote meetings.
The product is very flexible, and it can be integrated easily with other platforms. The product integrates very well with LMS software products.
I don't know if any maintenance is required for the product.
I rate the overall tool a ten out of ten.
Has good stability and an easy initial setup process
What is our primary use case?
We use the solution for multiple purposes, including collaborative meetings and online education through web events, seminars, practical sessions, and lab sessions.
What is most valuable?
The solution provides a secure environment for meetings. Along with this, its feature for conducting exams works the best. In addition, it helps the instructor to monitor student engagement during online educational sessions.
What needs improvement?
They should integrate the solution with multiple hardware vendors.
For how long have I used the solution?
I have been using the solution for more than ten years.
What do I think about the stability of the solution?
It is a stable solution. I rate its stability ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability ten out of ten.
How are customer service and support?
Technical support is optional for the solution as it is never out of connectivity or has latency issues.
Which solution did I use previously and why did I switch?
I have used Zoom and Microsoft Teams before. In comparison, Webex provides additional features and a standard license policy.
How was the initial setup?
The solution's initial setup process is straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution is low-cost for a hybrid model.
What other advice do I have?
It is a unique solution. I rate it ten out of ten.
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