Salesforce Administrator
What do you like best about the product?
I especially like “CASE” and “Knowledge”.
What do you dislike about the product?
We would like to make more use of the system within the company, but the high license fee is a bottleneck.
What problems is the product solving and how is that benefiting you?
Our company is an English cram school. It has been very useful for us to manage inquiries from students and share our response history. In addition, we are able to provide students with options for self-help by publishing FAQs in a knowledgeable format. In the future, we would like to use AI to support better services.
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