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complicated set-up

  • By Vibhu
  • on 12/09/2024

When I tried to use the Pinecone standard plan connected with AWS Marketplace, the setup process looped between Pinecone and AWS Marketplace. I am unable to start a standard plan. It still showing current plan as starter eventhough the pinecone documents says AWS Marketplace don't support it.
Apart from the chatbot, there is no help from the pinecone side. There has been no response to my sales query also.


  • By zeke-pinecone
  • on 12/12/2024

We're sorry to hear you had a difficult time upgrading your Pinecone subscription through the AWS Marketplace. We're eager to assist you and would appreciate it if you could contact our support team using this form: https://www.pinecone.io/contact/support/ Please ensure you provide the same email address you use to access Pinecone or attempted to use when upgrading through the AWS Marketplace. Thanks, and looking forward to unblocking you!