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IBM Process Mining

IBM Software | 1

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External reviews

154 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Fabrizio B.

IBM Process Mining the best data mining and business process tool that delivers good results

  • November 22, 2021
  • Review provided by G2

What do you like best about the product?
I really like the control panel because it looks complete and allows us to visualize the analysis and performance of the processes and is capable of transforming our company by automating the workflow easily; I liked how it improves the precision in each process and is very intuitive and easy to work with.
What do you dislike about the product?
I still do not find any kind of defect or something that I do not like.
What problems is the product solving and how is that benefiting you?
Performance analytics and process mining are much more reliable and allow data to be quickly analyzed and a constant balance archived.


    Ndjodi P.

Improve business processes with a special tool to do so

  • November 22, 2021
  • Review provided by G2

What do you like best about the product?
I like having a detailed view of business processes in real-time; I like the user interface because it is done correctly to please the user, I also like that it provides deep analysis to make important business decisions; it is very efficient and accurate.
What do you dislike about the product?
The initial configuration was somewhat complicated, and proper training was required; I wish it had been easier to implement, we also had problems in data extraction, but they were solved; the only thing that so far I do not like is the generation of reports which is not very efficient.
What problems is the product solving and how is that benefiting you?
It is an excellent tool that has allowed me to analyze the data and understand and have a much deeper vision of each process in real-time, and improve our processes.
Recommendations to others considering the product:
It is a good and perfect tool to manage your business data and reduce time and effort, and it will help a lot in your organization.


    Thelma K.

The easiest way to digitize our business processes with a single tool

  • November 22, 2021
  • Review provided by G2

What do you like best about the product?
Analyzing processes and digitizing them with this tool is very easy; it helps a lot with the workflow and efficiently derive data from our business models and processes; it allows us to track processes that we are managing and create an analysis based on what can later be being shared with our different stakeholders, it really works very well, and now the productivity increase is noticeable.
What do you dislike about the product?
Nothing to say in this section, I like everything, and even the support responds quickly and solves any problem.
What problems is the product solving and how is that benefiting you?
It helps a lot in business processes, and I optimize our processes with data visualization, and we have been able to lead a digital transformation with this data mining tool.
Recommendations to others considering the product:
Ir reduces time and effort compared to traditional ways of obtaining data; this is the easiest way.


    Muhammad S.

It is amazing software for data mining and better analysis

  • November 22, 2021
  • Review provided by G2

What do you like best about the product?
It's easy to identify the tasks and processes we are currently using and manage the data, and it really helped a lot because parsing in a single view is great. A balance is maintained between manual and automated activities and zero downtime.
What do you dislike about the product?
The dashboard is very comprehensive but we did have some issues with the data coming and going, but they were completely resolved.
What problems is the product solving and how is that benefiting you?
It is great for managing data for a time and identifyng daily tasks and making our data management easier and analyzing procedures in general and maximizing to ensure manpower and efficiency are managed and ensuring continuous improvements in our daily processes.
Recommendations to others considering the product:
This is the right tool for process discovery and compliance analysis.


    Will T.

IBM Process Mining the easiest way to monitor and improve processes

  • November 22, 2021
  • Review provided by G2

What do you like best about the product?
It is excellent for optimizing processes throughout the organization through the system and provides very useful information to improve them from there; it is effective and simple; I like all its features because they are sensational and intuitive; it makes all processes effective.
What do you dislike about the product?
It is difficult to start with proper training and get used to it for the first time, but then over time, the great results and benefits were noticed.
What problems is the product solving and how is that benefiting you?
It provides us with monitors, and we can leverage the data, and it is simple to manage, and we are 100% happy with the reliability of this process mining tool.
Recommendations to others considering the product:
The software is great, and I recommend it for all types of businesses because it helps a lot to organize in various processes and threads.


    Anthony P.

IBM Process Mining is a reliable data mining and analysis tool

  • November 22, 2021
  • Review provided by G2

What do you like best about the product?
I like it because it is very useful and reliable when it comes to data mining, so it is essential and provides useful and relevant information for the configuration of each process we are currently working on; I like it because we need to improve our workflow, and with IBM Process Mining everything got better.
What do you dislike about the product?
I like everything, the technical support is very good, and its price is very low; it really is a process mining tool that meets the objective.
What problems is the product solving and how is that benefiting you?
It provides end-to-end process monitoring, and everything flows as it should, and the capabilities of this tool are brilliant and reliable.
Recommendations to others considering the product:
If you have a lot of workflows and you need to improve them, this tool is the one you really need to help you finish and that the entire process flow can be seen on a single screen. You will like it; I recommend it.


    Tom J.

A data mining system for any organization and it is useful for analysis

  • November 22, 2021
  • Review provided by G2

What do you like best about the product?
I like it because it is excellent for data mining and to analyzing data simply and effectively; it is the best solution for the organization and easily recognizes deficiencies and problems, relationships and compliance and process discovery; I can check what happens in each one of the processes that we have incorporated into the system, and it is really good and useful.
What do you dislike about the product?
The initial setup can be quite technical and requires a technical person, it was a bit tricky at first, and we had some bugs extracting multi-channel data sources.
What problems is the product solving and how is that benefiting you?
It is an excellent tool for data mining and the best solution to recognize deficiencies and problems in performance and allow to analyze the data in a unique and easy way.
Recommendations to others considering the product:
I suggest you have an analytical skills expert on your team to manage this tool.


    Will B.

Effective tool to make life easier and digitize business processes

  • November 22, 2021
  • Review provided by G2

What do you like best about the product?
I like IBM Process Mining because it makes work easier and more efficient to leverage existing company data; I like how it uses smart algorithms and helps to extract data and track employee performance, and provides important information to increase production. The eye-catching feature that I like the most is the monitoring function because it is very intuitive and shows details on a large scale.
What do you dislike about the product?
Maybe this tool needs a good general update to improve the interface and the dashboard somewhat. But so far, everything is going well.
What problems is the product solving and how is that benefiting you?
It works and is helpful and leverages existing company data and we have been able to lead a digital transformation in our companies, and everything is going well from start to finish.
Recommendations to others considering the product:
It is an easy-to-use tool, but at the same time, it can be somewhat complex and may require some effort to implement.


    Victor C.

Data mining tool that provides a better analysis of all our processes

  • November 22, 2021
  • Review provided by G2

What do you like best about the product?
I like this data mining system because it is very useful for analysis because it gives details and a very concise view of the processes, and there details allow us to know the efficiency of each process within the operations. I really like this software in general; it makes our work easier, and it's amazing.
What do you dislike about the product?
I have no reason to say I don't like it; everything is perfectly fine.
What problems is the product solving and how is that benefiting you?
It is used for data and process mining and digital transformation, and it is very reliable; it has helped us a lot, and we can analyze the flow in general and without worries.
Recommendations to others considering the product:
It is the best and recommended to automate the workflows of your companies; this is the correct tool you need.


    Usha R.

Excellent software to identify business processes and automate

  • November 22, 2021
  • Review provided by G2

What do you like best about the product?
It has good functions that are beneficial, like end-to-end business analysis and process search for automation, and it is effective and has a great impact on every process; it is excellent software that all companies implement due to its artificial intelligence.
What do you dislike about the product?
The implementation at the beginning could be better because the documentation was confusing and complicated.
What problems is the product solving and how is that benefiting you?
Analyze processes, identify problems and perform much more at work thanks to the automation of processes and the ability to track data and facilitate analysis without worrying about having errors in the middle of each process.
Recommendations to others considering the product:
IBM Process Mining adapts to any company that seeks to facilitate process analysis and automate them.